Sophisticated Online, Internet, And Mobile Banking Solutions Help Banks Differentiate And Contain Costs

Forrester Omnichannel

The bank I mainly use for my daily banking needs does not offer that many examples of great customer experiences. The two reasons why my family continues to use that bank are the high number of ATMs in the area where we live and a very customer-oriented branch advisor. Our most recent interaction with that bank (but not with that advisor) delivered yet another example of "great" customer service across channels, an experience that will likely cause us to look for a new bank.

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Blog 40

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Top 10 Reasons how Tumblr can help in Ecommerce Blogging


When it comes to tracing out a social blogging platform and reaching out to the people in the best possible way, Tumblr will have a number of thumbs-up. The popularity of Tumblr made Yahoo to acquire it for a whopping $1.1 billion. It has been six years that Tumblr has been soaring in popularity and it has emerged as a hybrid platform which can be said to be a mix of WordPress, Pinterest and Twitter. Appealing to the Youth.

Blog 40

Podcast: Leveraging Analytics For Omni-Channel Success


Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today. Play Podcast: (11:45 Min). Listen on Integrated Solutions for Retailers online magazine.).

Follett Perfects Planning in a Volatile Sales Environment


June 2013 Integrated Solutions For Retailers. Click Here to view the original article from the Integrated Solutions for Retailers Magazine. Follett Perfects Planning In A Volatile Sales Environment. By Matt Pillar. A new software implementation is helping the world’s largest college bookstore operator to reduce out-of-stocks and to manage unique demand stimuli. As college bookstores go, Follett Higher Education Group is the big man on campus.

Predictive Analytics Transforms Inventory Management in Retail


Originally Published on PA Times. Every retailer wishes to have the right product at the right place at the right time. In order to achieve this there is a lot of thought put into inventory management, allocation, and replenishment processes. Most retailers begin by creating a plan based on the big picture of their business process, and then they purchase the inventory, and allocate it to stores from the DC. Once inventory begins to run low at a specific store, it is replenished from the DC.

We Have Just Come out of Stealth-mode

Dynamic Yield

Tel Aviv, April 10, 2013 – Dynamic Yield, a developer of real-time audience personalization software that increases revenue yield and key engagement metrics for online publishers and […]. Dynamic Yield Secures $2M in Series A Funding Led by Bessemer Venture Partners. The New York Times Company and Innovation Endeavors Also Invest in Website Yield Optimization Company.


Comment on Top 10 Ways to Prepare for the 2013 Holiday Season by Echo Lorr

CPC Strategy

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Blog 40

What is ISO Certification? ISO Meaning and BigCommerce’s ISO 27001 Achievement


At BigCommerce, we were ecstatic to receive the ISO/IEC 27001:2013 certification. However, unlike winning an Olympic gold medal in downhill… Product News

Securing Modern E-Commerce Applications

Fabric Blog

In 2013, Target’s retail and e-commerce servers were breached. The attackers stole 40 million customer credit card numbers and damages totaled more than $162 million. The root cause ended up being poor security practices within Target’s IT and software development teams.

Scaling E-Commerce Internationally with Furqan Munir [Podcast]

Fabric Blog

Furqan Munir is the product manager for our order management system (OMS) and was previously the Head of Groupon Goods in the EMEA from 2013 to 2019.

Apple Supply Chain - The Best Supply Chain in the World


As a matter of fact, Apple’s Supply Chain has led Gartner's Supply Chain Top 25 list since 2013. Apple is famous for its innovation and design. But few people know that the way Apple handles inventory is also a factor that led to success. supply chain management trends

How Employee Engagement Leads to Customer Loyalty

Editor’s Note: This post was originally published in April 2013 and was updated for accuracy and comprehensiveness on February 9, 2018. Commerce Tips

How to become a seller on Grofers – Sell Online Fruits, Vegetables, & Grocery items

Ecommerce Guru

On December 27, 2013, two IIT graduates, Saurabh Kumar and Albinder Dhindsaa formed Grofers. Grofers is the largest and fastest hyper-local delivery company in India, which lets you order from your mobile phone food, bakery, fruit & vegetables, and other items that you need every day.

Post Office makes statement on Horizon appeals


The Post Office is not opposing 44 of the 47 appeals made by former postmasters caught up in the Horizon accounting case between 2001 and 2013, referred by the Criminal Cases Review Commission.

Walmart to Invest $350 Billion in U.S. Manufacturing Over the Next Decade

Retail Touch

The investment builds on a 2013 commitment to invest $250 billion in products made, grown or assembled in the U.S. Walmart will invest $350 billion in U.S. manufacturing over the next 10 years, a move the retailer estimates will support the creation of more than 750,000 new American jobs.

Other 87

Survival-Mode Digital Strategy: Focus On Pragmatic Modernization

Forrester's Customer Insights

CEOs who put off digital investments to focus on more pressing priorities may be wishing they heeded Forrester’s advice from 2013 and 2014. Digital leaders face tough decisions on where to invest limited funds.

Complying with FDA UDI Requirements | Salsify


The seven-year schedule laid out in the agency's original 2013 rule will conclude with deadlines in 2018 and 2020 that apply to devices judged to pose the smallest medical risks The staged rollout of the Food and Drug Administration's Unique Device Identification (UDI) system is well underway.


County Durham Premier attracts new owner


Tantobie Stores was previously owned by Adnan Khan Awan who purchased the business in 2013 and after seven years has decided to sell in order to. Premier-branded convenience store Tantobie Stores in Stanley, County Durham, has been bought by local businessman Rajan Kumarasamy. The outlet comprises a newsagent, lottery, PayPoint, and comes with three-bed accommodation.


DX Platform: Strategy, Software, or both?

Forrester's Customer Insights

Unfortunately, despite our consistent and transparent body of DX research dating back to 2013, there remains a […]. In the past two business days, my colleagues and I have published the Q3, 2019 iterations of our Digital Experience Platform NowTech and Wave (big sigh of relief, and huge thank you to everyone who supported this research!). age of the customer digital experience platform

Amazon Quietly Buys Shopify Competitor Selz

Retail Touch

Amazon has acquired Selz , an Australia-based company launched in 2013 that helps small businesses build out their ecommerce capabilities. While Amazon has yet to speak publicly about the acquisition, Selz CEO and Founder Martin Rushe made a short statement on the company’s blog a month ago.

Walgreens Divests Wholesale Business for $6.5 Billion to Focus on Retail Offerings

Retail Touch

It is a logical step following the success of our long-term strategic relationship with AmerisourceBergen which has been a strong and trusted partner since 2013.”.

Kentucky Fried Chicken for Christmas? Why You’ll Eat KFC in Japan


In 2012 and 2013, passengers leaving Japan on selected flights to the U.S. A group of visitors during the holiday season in the 1970s discovered that finding turkey in Japan was extremely difficult. Instead, they opted for a fried chicken Christmas dinner. KFC capitalized on this opportunity and began serving chicken dinners at Christmas in 1974 under the promotion ‘Kentucky for Christmas.’.

“Crap” Content Continues To Describe B2B Marketing – Don’t Let It Describe Yours

Forrester's Customer Insights

In 2013, Doug Kessler and the crew at Velocity Partners published “Crap: the single biggest threat to B2B content marketing” – a work of thought leadership genius that I still tell marketers to read today. In just 50 PowerPoint slides, Velocity Partners explains why the current deluge of marketing “content” won’t serve buyers and what […]. B2B marketing buyer engagement content marketing B2B B2B Marketing content strategy

B2B 43

J.Crew Promotes Company Veteran to CEO

Retail Touch

Prior to filling the top role at Madewell, Wadle was President of the J.Crew brand from 2013 to 2017. Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO.

Amazon Launched Online Store in Netherland With Millions Of Products

Ecommerce Guru

If we talk about Amazon presence in Netherland then we have to go back in 2013 when AWS (Amazon Web Services) launched its first development center in The Hague which is followed by an AWS office in 2015 then after that Amazon launched an ebook store in NL in November 2014 on For so many years, Amazon has been serving the Netherland’s Customers.

PPC 54

Netflix Has Become HBO

Forrester's Customer Insights

In a 2013 article in GQ, Netflix chief content officer Ted Sarandos laid out the then-nascent streaming company’s challenge: “The goal is to become HBO faster than HBO can become us.” ” In yesterday’s Q4 2018 earnings interview, CEO Reed Hastings, while not referencing Sarandos’ statement, laid out facts that showed they have achieved – or […]. B2C marketing media HBO Netflix OTT streaming

With $1 Billion Investment, Estée Lauder Advances Toward Full Ownership of Startup Beauty Brand

Retail Touch

Best known for its line of serums named The Ordinary, Deciem was launched in 2013 and became a social media darling, garnering fans with its focus on transparency and accessible price points.

What To Expect On Singles’ Day 2019

Forrester's Customer Insights

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8 billion […]. B2C marketing digital business omnichannel customer experience retail

Madison Reed Raises Another $52 Million on the Heels of 130% Growth

Retail Touch

Launched in 2013 as a pure-play DTC business, Madison Reed expanded into wholesale through a partnership with Ulta Beauty in 2017 and recently began opening retail locations, dubbed Hair Color Bars.

5 Secondary Benefits of Customer Loyalty

Editor’s Note: This post was originally published on February 22, 2013 and was updated for accuracy and comprehensiveness on August 25, 2017. When a professional sports team drafts an athlete, many things are taken into consideration. Stats like the number of goals the player has scored or the number of points they have amassed are all closely scrutinized to determine if the player should be chosen or not. Commerce Tips Reward Program Strategy

Welcome To A New Era Of Employee Enablement

Forrester's Customer Insights

Back in 2013, making sure that new hires had what they needed on their first day of work was basically a full–time […]. Happy New Year! As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

In Push for a Turnaround at Kohl’s, Investor Group Nominates Nine Board Directors

Retail Touch

Kohl’s announced a “Greatness Agenda” in 2013, which called for $21 billion in sales and $1.9 Four Kohl’s investors representing nearly 10% of the retailer’s outstanding common stock have nominated a slate of nine independent candidates for the retailer’s Board of Directors.

Pop-up Shop-up with Mare Weiss


Another brand to take on pop-ups was Kate Spade’s sister brand Saturday back in 2013. Very interesting and promising concept in 2013 as two things were being tested in the market. Boston’s nomadic institution, the Design Museum , hosted a great morning meetup with Mare Weiss on retail design and the pop-up store concept. Although most U.S.

Microsoft Purchases CyberX

Forrester's Customer Insights

Founded in 2013, CyberX has raised $48M in venture capital so this deal provides a good return to investors. Today, Microsoft announced that it has acquired Waltham, MA-based IoT and industrial control system (ICS) security vendor CyberX. While the purchase price was not disclosed, media reports are speculating that the purchase price was somewhere between $150M-$165M. CyberX’s core solution can monitor IoT and ICS environments (passively or actively) to obtain […].

VMware Welcomes Estranged Sibling Pivotal Back Home

Forrester's Customer Insights

The transaction is a reacquisition of software development assets that VMware spun out into a separate company in 2013 after struggling to integrate them into its primary data center management […]. On August 22, 2019, VMware announced that it will acquire sister company Pivotal Software, vendor of a widely used cloud development platform, Pivotal Cloud Foundry.

Target Names First Chief Growth Officer, Announces Series of C-Level Promotions

Retail Touch

Gomez, who has been with Target since 2013, most recently served as the company’s Chief Marketing, Digital and Strategy Officer, during which time he launched Target’s loyalty program.