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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Retail TouchPoints

These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 Tackling issues that affect the overall customer experience is crucial.

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Brooklinen Plans to Operate up to 30 Physical Stores by Late 2024

Retail TouchPoints

Brooklinen was an ecommerce pure play until November 2018, when it launched its first pop-up store in just four weeks — an experience that would inform its move into permanent stores. “If ”

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Wine Ecommerce: How To Sell & Ship Wine in 2018

BigCommerce

has been the highest consumer of wine in the world since 2014. Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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How Worthy Conquered Mistrust Issues In Jewelry Resale

Retail TouchPoints

Despite these gains, people reselling jewelry still face a number of challenges — not least that it’s difficult to determine a fair price for a piece without expert knowledge about gemstones and workmanship. The platform also wanted to create a positive customer experience for sellers. carat diamond for approximately $700,000.

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