Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? That needs to change.

Customer 299

Customer Multi-channel B2C Omnichannel 299

GetElastic

AUGUST 10, 2021

To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Bryan Eisenberg

JANUARY 27, 2016

Let me tell you a story about how dynamic pricing issues and lack of cross-channel awareness created a negative message for a leading retail brand. This retailer failed to create a seamless and pleasant customer experience. It wasn’t our fault. The scanner at the checkout counter had the wrong price.

Channel 157

Channel Customer Demo Games 157

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. They also communicate these offerings to customers; during Q4, 6.6% Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Wiser

MARCH 16, 2021

Listen in to hear from Tom Lee, Wiser’s Product Lead, Online Products, and Mert Damlapinar, Sabra Dipping’s Director of eCommerce and Natural Channels, as they cover how Mert creates an effective online shopper journey for Sabra customers. Customer Funnel. Mert: Okay, so let’s talk about the customer funnel.

Webinar 78

Webinar eCommerce Shipping Costs Omnichannel 78

SellBrite

JULY 29, 2019

Jet is a small ecommerce startup that launched in 2015 and was purchased by Walmart in 2016. You can even channel these savings back into other areas of your business. If you fulfill orders on your own, Jet also helps you create packing slips to enhance the customer experience and to share relevant information.

Shipping Costs 85

Shipping Costs Shipping Fulfillment Shipping Labels 85

BigCommerce

MAY 1, 2018

The surfacing of the Facebook debacle involving Cambridge Analytica and the massive amounts of data collected from 87 million users, which was used to influence the 2016 presidential election, revealed big data as the powerful beast it can be. Improve customer service. Personalize customer experience. Shopper analysis.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

JULY 15, 2020

There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too. 2-day delivery for happier customers. Multi-channel customer support. Custom branding and packaging.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

SellBrite

JANUARY 5, 2018

And the better the experience, the higher chance you have of landing higher lifetime value customers. Most often it gets confused with multi-channel, which is a vastly different strategy. This is vastly different from a traditional multi-channel approach where you optimize individual channels as their own entity.

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Michael Leff , vice president of technology at StoreYourBoard, the 2016 Innovation Award winner. AOV up 2x the rate in 2016.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

RTP blog

JULY 14, 2017

Merchants with an online channel are already losing 7.6% And M-Commerce is especially vulnerable: The takeover of mobile phone accounts nearly doubled between 2015 and 2016, according to Javelin. Cross-channel account takeover is a particular challenge for retailers, as fraudsters can work across platforms to find vulnerabilities.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. Multi-touchpoint commerce. But what about personalization for B2B (business to business) sales?

B2B 141

B2B Multi-channel B2C Customer Experience 141

Ecommerce Platforms

DECEMBER 21, 2019

If an item isn't available, or you fail to move a product through the proper logistical channels, you're bound to run into problems with both present and future customers. Editor's note: This post was originally published on October 14, 2016 and has completely revamped and updated for accuracy and comprehensiveness.

Management 169

Management Payment Services Multi-channel WooCommerce 169

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

BigCommerce

OCTOBER 26, 2017

He manages the digital channels of some of the world’s leading retail brands, including, but not limited to: Eastbay. Learning how those costs impact the customer experience early allows you to figure out how you want to calculate Total Landed Cost. Run: Optimize the In-Country Experience. Foot Locker. Kate Somerville.

Merchant Services 218

Merchant Services Marketing Shipping Costs eCommerce 218

Talkoot

NOVEMBER 20, 2023

In a virtual talk, Owen Morley On’s Global Merchandising and Optimization Lead talked about how the company hyper personalized the customer experience to drive growth. To understand what On is doing differently and uniquely, check out their product page. However, On isn’t just relying on product innovation to grow at scorching rates.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

OrderDynamics

OCTOBER 30, 2018

Omni-Channel Retail Grows 5.6% This year’s omni-channel research was bigger than ever. But, look deeper by running a like-for-like analysis and we find that omni-channel retail grows at 5.6% Direct Comparison: Omni-Channel Retail Grows? Omni-channel retail grows 0.6% Worldwide in 2018. improvement. difference.

Channel 50

Channel Multi-channel Retail Merchant Services 50

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. How do you support real-time Inventory sync within multiple channels? Are Custom Product Attributes supported?

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419

ROI Revolution

NOVEMBER 22, 2017

In 2016, over 150 million consumers shopped either online or at brick and mortar stores between Thanksgiving and Cyber Monday. In 2016, social ecommerce grew 240% YoY according to a report by MarketLive. The Power of Multi-Channel and Multi-Device Marketing. Don’t Forget About Social Media.

eCommerce 60

eCommerce Social Media Multi-channel Mobile 60

OrderDynamics

NOVEMBER 27, 2018

Editor’s Note: This post was originally published in June 2016 and has been updated for freshness, accuracy, and comprehensiveness. . Omnichannel order management is the technology that provides inventory visibility, routes orders to the best locations for fulfillment, and accepts returns – across all retail channels.

Omnichannel 50

Omnichannel Management Payment Services Merchant Services 50

Kibo

JUNE 7, 2021

As the economy (and consumer spending) bounce back, retailers are tasked with providing exceptional omnichannel experiences to consumers who’ve become experts at navigating both in-store and digital channels. Retailers must meet shoppers exactly where they are in the moment with personalized and connected shopper experiences.

Multi-channel 62

Multi-channel Omnichannel Order Fulfillment Shopping Carts 62

OrderDynamics

MARCH 22, 2018

M.Gemi is a three year old company that opened it’s first physical store in 2016. Furthermore, Ben highlighted his commitment to physical retailing stating that at M.Gemi they “believe that the physical experience is an essential piece of the customer experience today.” Frank & Oak – Online to Physical Migration .

Retail 57

Retail Travel Multi-channel Merchant Services 57

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. With photos unrivaled across the web and an already loyal following thanks to the blog, John’s job when he came onto the Spearmint LOVE team in early 2016 was to grow loyalty –– and Facebook Ads was how he planned to do it.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

OCTOBER 20, 2017

Integrate Your Systems for Multi-channel Selling. Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. But historically, that multi-channel experience for B2B buyers meant only having access to an online catalog. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Keep in mind that these aren't ranked. email addresses).

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Talkoot

MAY 5, 2020

Agile Product Storytelling is simply doing on the product page what every successful DTC brand does so well everywhere else in their business: continually optimize the customer experience through data-driven insights. Customers who shop on your own DTC website are likely to be deeply immersed in snowboard culture.

Reference 78

Reference Multi-channel Information Consumer 78