AI-Powered Chatbots: How the Pandemic Fueled Innovation
Retail TouchPoints
OCTOBER 29, 2021
Even in 2019, 90% of all retail purchases took place in physical stores. As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications.
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