GetElastic

DECEMBER 1, 2021

In 2020 alone we saw a 48% increase in subscription enrollment , with $3 Billion in orders in the physical goods eCommerce subscription space, with no signs of it slowing down even after the end of the pandemic. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase. It’s that simple!

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Smile.io

APRIL 5, 2022

it was rare to see a loyalty program on an ecommerce store. Now, over 100,000 business owners and entrepreneurs trust us with their loyalty programs as a key part of their customer retention strategy. And what will loyalty look like in the years to come? Why are more ecommerce brands running loyalty programs?

Shipping Costs 75

Shipping Costs Customer Loyalty Drop Ship Customer Retention 75

Retalon

SEPTEMBER 24, 2020

At first look, it may seem like the Covid-19 pandemic (and the limitations it has placed on brick and mortar operations) has been responsible for fashion’s digital transformation in 2020 (e.g. McKinsey illustrates the effects of digitization as having a great omni-channel experience for both retailer and customer.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

lateshipment

JUNE 24, 2021

If you’re thinking right now why customer loyalty is stressed so much, here are some stats to clear your doubts: Acquiring a new customer costs five times than it costs to retain an existing customer. I’ve been out $200 for over two weeks, and neither of your customer service teams have answers.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

FEBRUARY 14, 2020

Consequently, the onus lies with the retailer to ensure their customers have a memorable delivery experience. A DEM suite allows you to do just that with tools to enhance visibility of parcels across carriers and communication at critical moments with customers. Improve Customer Retention and Customer Lifetime Value (CLV).

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

RetailMinded

MARCH 31, 2021

Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. .

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

lateshipment

MARCH 9, 2020

Customer engagement is all about timely communication. All these capabilities are present within LateShipment.com , a bleeding-edge AI-driven algorithmic tool geared to help you boost customer retention and lifetime value and provide memorable delivery experiences. appeared first on Lateshipment.com Blog.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. In 2020, the furniture industry grew to $115.2 What has driven this rapid shift in attitudes? billion , and is expected to grow by another 4.4%

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

AUGUST 13, 2021

In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. If it’s Christmas, customize your store with candy canes, snow trees, and red and white colors to help customers relate to the holiday. Such personalized experiences can go a long way in building customer retention.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. According to Swirl , from 2015 to 2020, revenue from online video commerce went from $3.5 Omnichannel Shopping Leading to Better Customer Retention.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retalon

AUGUST 5, 2020

Most Important KPIs for the Retail Industry in 2020. Jump Ahead Most Important KPIs for the Retail Industry in 2020 Examples of Retail KPIs that Maximize Inventory ROI 1. Foot Traffic is a function of customer awareness and a retailer’s merchandising strategy. Customer Lifetime Value Benchmark Example. Conversion Rate.

Retail 41

Retail Merchant Services Improvements Accessories 41

lateshipment

MARCH 26, 2020

When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status. This way, you are able to make more of a mark on your customers and, indeed, delight them. Improve Retention and Customer Loyalty. Customer loyalty is valuable for businesses.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. inquiries, which takes up all of your customer service team’s time. Over 30% of the support inquiries were shipping & delivery related in 2020. now lost due to the CX gap.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. now lost due to the CX gap. Top 8 Strategies to Ensure Post-Purchase CX Success.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Whisbi

FEBRUARY 6, 2019

“Chatbots will power 85% of all customer service interactions by the year 2020″ Gartner. What we should keep in mind is that customers expect an easy and seamless digital experience and if not, banks will face a loss of customer loyalty and customer retention.

Banking 71

Banking Payment Services Customer Live Chat 71

Smile.io

JANUARY 16, 2020

According to Hubspot, customer acquisition aims to be sustainable over time; we couldn’t agree more. It is a crucial step in creating customer loyalty for every business because you can’t have loyalty without having customers in the first place. Trying new customer acquisition strategies for sustainable growth.

Customer 47

Customer Social Media Customer Loyalty Recommendation 47

eCommerceFuel

FEBRUARY 16, 2021

Higher customer retention. We’ll get further into the details but first, a short definition: A wholesale price is a discounted price that you offer to customers who buy in bulk. You already know by now — acquiring new customers is no easy feat. And gaining these new customers’ loyalty is even harder.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

ROI Revolution

DECEMBER 3, 2020

Published March 12, 2020. Last updated December 3, 2020. Cyber Monday 2020 was projected to bring more online revenue than ever due to the pandemic. billion on Cyber Monday 2020, making it shatter previous online shopping records. For the first time ever, more than a quarter of holiday sales will occur online in 2020.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

OCTOBER 1, 2020

Published March 12, 2020. Last updated October 1, 2020. Our Amazon Prime Day 2020 Prep video series covers everything brands need to know to navigate the “new normal” for Prime Day. Consumers spent nearly $212 billion on ecommerce between April and June 2020 according to new data from the US Department of Commerce.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2020

Published March 12, 2020. Last updated November 4, 2020. million social media users in 2020, and that number is expected to grow to 226 million by 2024. In 2020, time spent with social media networks is projected to grow 8.8%. Digital Commerce 360 estimates that despite the pandemic, Amazon Prime Day 2020 sales hit $10.4

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

SEPTEMBER 9, 2020

Published March 12, 2020. Last updated September 9, 2020. Our Amazon Prime Day 2020 Prep video series covers everything brands need to know to navigate the “new normal” for Prime Day. According to recent research from the Commerce Department, apparel sales were down 20% YoY in July 2020 after a 20% decline in June.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

JULY 2, 2020

Published March 12, 2020. Last updated July 2, 2020. Most respondents expect moderate to major impacts through the end of 2020, with one-third still expecting to see impacts into next year. 2020 Ecommerce Paid Search. You’ll gain access to the following sessions: July 22, 11-11:30 AM: The New Normal for Prime Day in 2020.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

AUGUST 4, 2020

Published March 12, 2020. Last updated August 4, 2020. billion in revenue in Q2 2020. Because of the pandemic, Amazon allocated $4 billion in additional spend to keep customers and employees safe and increase deliveries after prioritizing only essential items. in 2020, but new data shows that U.S. Then September.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

JUNE 2, 2020

Published March 12, 2020. Last updated June 2, 2020. ecommerce in 2018 and just over 40% in 2019, Walmart has seen 74% YOY growth so far in 2020. Walmart CEO Doug McMillon says that Walmart has seen four times as many new customers trying their pickup or delivery services , many of whom are becoming repeat customers.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

AUGUST 5, 2021

Published March 12, 2020. Visa found that 53% of consumers were spending more in June 2021 than in June 2020. Apparel and restaurants also saw notable growth last month over 2020, with sales increasing 62.9% After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Published March 12, 2020. billion in sales compared to $9 billion in 2020. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. It comes as little surprise that we’re $19 billion further ahead in spending compared to this point in 2020. Privacy budgets doubled YoY in 2020 to $2.4

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

MARCH 2, 2021

Published March 12, 2020. As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% Fewer new brick-and-mortar locations opened in 2020 than the past 3 years ( Practical Ecommerce ). billion in 2020, up from $62.2B Last updated March 2, 2021. March 2 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JUNE 1, 2021

Published March 12, 2020. in 2020 and are expected to surge another 28.8% Mobile revenue saw its most significant growth in 2020 in light of the pandemic and consumers spending more time shopping on their phones. in Q2 2020. billion, a slight uptick from March 2020’s forecast of $72.7 Last updated June 1, 2021.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Published March 12, 2020. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% Amazon sales surpassed $96 billion in 2020, with the ecommerce giant expanding its fulfillment by 50% in response to COVID-19. in 2020 and are expected to surge another 28.8%

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Published March 12, 2020. billion, a slight uptick from March 2020’s forecast of $72.7 billion, a 19% increase from March 2020’s projection of $91.32 in 2021 over 2020 and approach $87 billion by 2022. of CMOs report increased acknowledgement from customers of companies’ attempts to “do good.”. April 13 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

Published March 12, 2020. growth over 2020. Where 2020 was ecommerce’s year to shine, nonecommerce sales took the crown last year. in 2020, in-person sales grew 15.4% 47% of shoppers plan to shop in-store this holiday season, up from 39% in 2020. since June 2020. Updated January 5, 2022. Sensormatic).

eCommerce 78

eCommerce Social Media Payments Payment Services 78