Retail TouchPoints

AUGUST 7, 2020

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

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Groove

DECEMBER 14, 2020

eCommerce Fraud in 2020. A Signifyd survey shows that 40% of U.S. Many omnichannel retailers have launched or dramatically improved their buy online pick up in store services and added curbside pickup to their fulfillment channels. Survey Insights. In Signifyd’s September survey of 1,500 U.S.

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eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

DECEMBER 4, 2020

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. That’s according to both the International Council of Shopping Centers ’ (ICSC) Pre-Thanksgiving Outlook webinar and the organization’s Thanksgiving Weekend Survey results. “I

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Omnichannel Webinar Consumer eCommerce 168

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. Retail Leaders Remain Optimistic About Holidays Despite Headwinds.

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Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. That’s massive for the Christmas season.

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Fulfillment Shipping Costs Omnichannel Operations 185

ESW

JULY 20, 2020

According to a May 2020 survey from Fluent , only one in five U.S. Stores are taking longer to fulfill orders, especially large products, says Kirsten Newbold-Knipp , the Chief Growth Officer for delivery experience management platform Convey. Only 9% say they expect to return to shopping in stores immediately.

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Fulfillment eCommerce Shipping Costs Shipping 78

Kibo

OCTOBER 8, 2021

Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. According to the survey , 45% of respondents listed customer experience as their number one priority. The importance of omnichannel fulfillment.

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eCommerce Fulfillment Omnichannel Department Stores 62

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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lateshipment

OCTOBER 16, 2020

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season.

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Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Salesforce expects U.S. Let the countdown begin….

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Retail TouchPoints

OCTOBER 12, 2020

In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing. Staffing Considerations.

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Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

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Jewelry Multichannel Retail Merchant Services 201

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94

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Supplies Consumer Omnichannel Multi-channel 293

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. On June 7, eMarketer published its latest forecast for retail sales for the full year of 2020, predicting retail revenues (including auto and fuel) will decline 10.5%

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Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers.

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Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Up to 70% of people still agree that the coronavirus situation concerns them “hugely,” a slight drop from 79% in April 2020. However, in the U.S.,

Payment Services 275

Payment Services Retail Omnichannel Consumer 275

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Store Fulfillment Is A Lifeline.

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eCommerce Operations Fulfillment Customer Loyalty 189

ESW

NOVEMBER 9, 2020

“For retailers, this holiday season will continue to push the boundaries on the importance of online, convenience, the role of the store, and the criticalness of safe and speedy fulfillment.” A BlackFriday.com survey finds more consumers will shop on Cyber Monday rather than on Black Friday this year (30% vs. 24%).

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Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. The danger has become common enough that 54% of consumers surveyed in 2021 claimed they experienced fraudulent or suspicious encounters online.

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Payment Services Merchant Services Omnichannel Consumer 199

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. Hoyler noted that: 94% of U.S.

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Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

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ChannelAdvisor

NOVEMBER 3, 2021

As we’ve mentioned several times in the last year, we teamed up with leading global research firm Dynata to regularly survey shoppers at the beginning of the pandemic to measure changes in consumer activity in real time. We’ve shared detailed results from our most recent survey in a webinar available on demand.

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eCommerce Payment Services Webinar Consumer 97

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers.

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Retail Mobile Reference Download 177

Retail TouchPoints

SEPTEMBER 22, 2021

consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). According to NielsenIQ’s Omnichannel Shopping Fundamentals Survey, only 1% of shoppers purchase a health or personal care product because it’s the first option they see.

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Omnichannel Consumer Online Retail Customer Experience 208

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. The Linnworks study — which surveyed 1,000 U.S.

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Shipping Costs Payment Services Multichannel Consumer 290

ChannelAdvisor

NOVEMBER 3, 2021

As we’ve mentioned several times in the last year, we teamed up with leading global research firm Dynata to regularly survey shoppers at the beginning of the pandemic to measure changes in consumer activity in real time. We’ve shared detailed results from our most recent survey in a webinar available on demand.

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eCommerce Payment Services Webinar Consumer 93

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. How omni-channel fulfillment is a necessary extension of merging channels. Which channels businesses sell through — based on a survey of over 1,100 businesses — and what effect it has on profits. First things first… Free Download. What is omni-channel retail?

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Channel Shipping Costs Consumer Multi-channel 420

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. Overall Valentine’s Day survey results indicate a steady growth of 4.1

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. Overall Valentine’s Day survey results indicate a steady growth of 4.1

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

Kibo

AUGUST 16, 2022

BOPIS and curbside pickup have come from virtually nowhere to become a mainstay of modern retail fulfillment. Customers may be more familiar with click-and-collect as the name for this fulfillment method. Both continue to expand rapidly despite the relative drop-off in demand for home delivery of goods since the 2020 high.

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Omnichannel Fulfillment POS Shipping Costs 62

Pivotree Blog

NOVEMBER 23, 2022

Another National Retail Foundation survey confirms this assumption. The pandemic driven shift from brick-and-mortar to online in 2020 was no surprise either. In fact, Black Friday sales grew by 22% in 2020 as compared to 2019 (Adobe). Omnichannel is Still The Boss. Smart Fulfilment to the Rescue.

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Games Fulfillment Omnichannel Shipping Costs 52

ROI Revolution

JUNE 6, 2022

To give you a picture of the current D2C ecommerce landscape, we conducted a survey of over 170 digital marketing professionals from a wide range of industries and company revenue. in 2020 to reach $111.54 Many D2C businesses that started as online-only have since adopted an omnichannel approach. D2C grew 45.5%

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eCommerce Consumer Marketing Shipping Costs 78

Kibo

NOVEMBER 17, 2021

Not only does the fulfillment option cater to the demands of an increasingly changing customer, but it has the potential to reduce shipping costs, increase sales and bring your business into the future of retail. A Digital Commerce 360 survey from August 2020 found that 43.7% What Is Buy Online, Pick-Up in Store (BOPIS)?

Shipping Costs 62

Shipping Costs Retail Shipping Fulfillment 62

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm.

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RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. Overall Valentine’s Day survey results indicate a steady growth of 4.1

Jewelry 40

Jewelry eCommerce Platforms Gifts Point of Sale 40