lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. Stellar customer support = enhanced overall shopping experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 13, 2021

Many industry experts commented on the speed with which retailers — even those that had been slow to embrace online sales, such as grocers — pivoted their operations in the suddenly ecommerce-heavy environment of 2020. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S.

eCommerce 288

eCommerce White Paper Omnichannel BigCommerce 288

Retail TouchPoints

SEPTEMBER 20, 2022

Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand beat out shoppers’ inflation-driven caution? What are shoppers looking for when retailers reach out to engage them? The upcoming 2022 Retail Strategy & Planning Series (#RSP22), which runs Sept.

Webinar 246

Webinar Omnichannel Payments Payment Services 246

Retail TouchPoints

JANUARY 4, 2022

Best Buy is the latest retailer to enter the advertising market with the launch of Best Buy Ads, an in-house media company designed to help shoppers explore the retailer’s products, services and offers. We interact with our customers three billion times a year — in our stores, in their homes and online.

Omnichannel 284

Omnichannel Customer Data Recommendation Mobile 284

Kibo

MARCH 29, 2021

And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. The retailer has since introduced more than 1,500 new or expanded brands and more than 25,000 new products on the site. Wayne Drummond will lead Hudson‘s Bay as President.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

DECEMBER 28, 2021

Retailers selling online have benefited from the ecommerce surge engendered by COVID-19, but as with anything else in this industry, they can’t afford to rest on their laurels — particularly as reopened physical stores up their game. Moving Closer to the Omnichannel Ideal. It’s true that double-digit growth in U.S.

eCommerce 276

eCommerce Omnichannel Fulfillment Order Fulfillment 276

Retail TouchPoints

JULY 28, 2021

To create a brick-and-mortar experience that is engaging and, most of all, differentiated from its digital counterpart, brands and retailers need to embrace what makes the store special on a fundamental level. ” Many define “curation” as simply selecting the right brands and products to place on the floor for specific customer segments.

Retail 264

Retail Travel Customer Data Marketing 264

Retail TouchPoints

JUNE 30, 2022

What’s more, according to the 2021 Achieving Customer Amazement Survey Report from Shep Hyken, 75% of Americans are more likely to be loyal to a company that delivers personalized customer service, while 83% would switch brands because of a bad experience. which can put an additional strain on customer service teams.

Omnichannel 250

Omnichannel Customer Experience Channel Technology 250

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 281

eCommerce Omnichannel Channel Department Stores 281

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. The pandemic changed the retail space drastically and people weren’t shopping in stores for a while.

Retail 245

Retail Social Media Consumer Channel 245

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

Consumer 143

Consumer Payment Services Fulfillment Multi-channel 143

Retail TouchPoints

JANUARY 5, 2023

.’s recent viral winners, the Power Grip Primer, which retails for $10. But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, e.l.f.’s retailers, including Ulta , CVS , Walmart , Target and Amazon , and via its DTC website and app. Putting the Data to Work.

Customer Experience 303

Customer Experience Customer Data Consumer eCommerce 303

Sailthru

APRIL 21, 2023

The appeal of interactive experiences has cemented itself into the world of retail. Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. In 2021 the gamification market was estimated to be USD$12.35 What Can Gaming Do For Retailers? There are 3.07

Retail 78

Retail Games Social Media Download 78

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Citibank saw spending on cards increase 40% in Q2 2021. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. With online sales representing over 90% of the growth in the ecommerce furniture industry, these are really exciting times for retailers! As a retailer, now is the right time to think about adopting AR into your own business. Social Commerce.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Ecommerce Platforms

FEBRUARY 23, 2021

Shopify Pricing Plans (Feb 2021): Which Shopify Plan is Best for You? Another benefit of Magento for your ecommerce website is the product suggestions, which you can built with automated rules that determine which products you’re going to recommend to individual customers. Customer segmentation. Customer data reports.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Retail TouchPoints

MARCH 25, 2022

Given all of this, it is very clear why this demographic is a critical target audience for retailers. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. The customer data is stored in the app, so all it takes is a few clicks to pay. In the U.S.,

Payments 274

Payments Payment Services Social Media Electronics 274

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 Retail sales as a whole still saw significant yearly growth on Black Friday according to data from Mastercard SpendingPulse. In August 2021, 66% of organizations were in the process of delaying their office reopenings. Published March 12, 2020.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Kibo

JULY 6, 2021

In today’s omnichannel retail environment, the era of monolithic order management systems that serve huge, linear warehouse-to-store logistics is drawing to a close. Luckily, there’s a new breed of order management software that meets the challenges of omnichannel retail. . But what are the options to replace it?

Management 62

Management Shipping Costs Fulfillment Multi-channel 62

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Then I started working in retail at HomeBase , a former competitor of Home Depot , which closed after 9/11 unfortunately.

Social Media 274

Social Media Customer Data Shipping Costs Management 274

Optimizely

MARCH 9, 2021

Zaius integrated with Bronto in early 2020, enabling brands’ and retailers’ customer and email activity data to be automatically captured with every message send, open, click and bounce occurrence. The post Let Zaius Pick up Where Bronto Leaves Off appeared first on Zaius.

Customer Experience 195

Customer Experience Demo Customer Data Omnichannel 195

Retail TouchPoints

MAY 16, 2022

The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Customers realized “that they could count on us for essentials in food and beverage and could get them in a safe environment,” he added. Loyalty Program Yields Rich Customer Data. “We

Food and Beverages 255

Food and Beverages Omnichannel Fulfillment Retail 255

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7%

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. In response, retailers will need to explore other means of differentiation. Before retailers can offer their customers the best deals, they must find a profitable way to lower the price.

Shipping Costs 270

Shipping Costs eCommerce Customer Loyalty Information 270

Ecommerce Platforms

JANUARY 18, 2021

Used by big-named brands like Goop, Sony, and Nobu, Lightspeed is a cloud-based all-in-one POS solution for retail businesses, golf, and restaurant outlets. They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . Lightspeed divides its features into three categories: retail, restaurant, and golf.

lightspeed 145

lightspeed POS Shopify Payment Services 145

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 283

Fulfillment Vend Operations Technology 283

365 Retail

DECEMBER 21, 2021

It’s no secret that the retail industry experienced incredible disruption over the past year. The COVID-19 pandemic highlighted many areas where retailers needed to change. Ongoing lockdowns, high-street closures and reduced footfall meant that many retail giants struggled. What does 2022 hold for the retail industry?

Social Media 105

Social Media Retail Payment Services Subscription 105

ROI Revolution

OCTOBER 7, 2021

Updated October 7, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Updated November 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Retalon

APRIL 27, 2021

How is retail digital transformation changing the industry? Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. The top ways digital transformation is changing retail.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

ROI Revolution

SEPTEMBER 2, 2021

Updated September 2, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. I was trying to find some non-alcoholic options to provide myself with some sense of normalcy,” said Bodkins, Co-founder and CEO of Boisson in an interview with Retail TouchPoints. “I Sales of these products reached $3.1

Food and Beverages 272

Food and Beverages Fulfillment Shipping Costs eCommerce 272

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! 7 Fashion Ecommerce Trends to Consider in 2021. Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Omnisend

SEPTEMBER 9, 2021

billion in 2021. You have access to a wealth of critical data, such as the type of customer data found in email marketing platforms like Omnisend; consider using it to create a buyer persona. While 2021 has proven to be a fantastic year to tap into new segments, it’s also critical to cultivate your existing customer base.

Small Business Retail 148

Small Business Retail Shipping Costs Social Media Omnichannel 148

Kibo

APRIL 5, 2021

Out of the Digital Commerce 360 top 500 , the number of retailers offering curbside pickup alone increased 500%. This growth is coming from customer demand. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. Flexible Omnichannel Fulfillment Options.

Customer Experience 117

Customer Experience Management Customer Payment Services 117