How Retailers Can Use AI to Improve Customer Experience and Build Trust
Retail TouchPoints
FEBRUARY 16, 2024
In fact, according to the Genesys State of Customer Experience Report , only 18% of consumers worldwide said that online retailers provided exceptional service last year — down 22% from 2021. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.
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