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Customers’ Trust Was Weak Across US Financial Services Brands In 2022

Forrester eCommerce

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

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High Levels Of Trust Elude US Financial Services Firms Again

Forrester eCommerce

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

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New Report: 2022 Distributed Order Management for Retail

Kibo

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Download Now.

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The Impact of Live Commerce on Shopping

Smile.io

billion in 2022 and is forecasted to reach $2,880.3 billion in 2022, the rising penetration rates mean that people can now access the internet—and live commerce—from absolutely anywhere. billion visitors in 2022. Loyalty & Reward Program Insights from Smile.io billion by 2028.

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Top 5 China Ecommerce trends to watch in 2023

365 Retail

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% The rise of virtual influencers In 2022, AI-powered digital creations strutted down catwalks, participated in dance competitions and hosted livestream sessions. of all retail sales online.

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Gartner Predicts COVID Will Accelerate These Top 5 Digital Commerce Trends

GetElastic

This makes it more important than ever for both B2B and B2C businesses to invest in digital commerce and diversify their go-to-market strategies. Gartner prediction: “By 2022, organizations using multiple go-to-market approaches for digital commerce will outperform noncommerce organizations by 30 percentage points in sales growth.”.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).