Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

Shipping Costs 283

Shipping Costs eCommerce Customer Shipping 283

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retailers need to be very aware, if not outright cautious, about giving in-stock guarantees, because it’s exorbitantly expensive.

Supplies 305

Supplies Shipping Costs Fulfillment Customer Experience 305

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

Shipping Costs 262

Shipping Costs Shipping Customer Experience Information 262

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 244

Shipping Costs Improvements Live Chat Retail 244

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. However, returns don’t have to mean the end of a relationship with that customer. Return Rabbit is a Shopify app that allows you to streamline and customize your returns process.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 232

Shipping Costs Merchant Services Payment Services Shipping 232

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. million , down significantly from the $915 million in hand at the close of Q4 2022. million , down significantly from the $915 million in hand at the close of Q4 2022. The retailer reached net income of $48.2 billion from $2.25

Shipping Costs 261

Shipping Costs Games Operations Shipping 261

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Top data-related challenges include: .

Customer Loyalty 225

Customer Loyalty Customer Retail Shipping Costs 225

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. 71% of Boomers look for the most competitive prices (meaning they’re 25% more likely than the average consumer to compare prices before buying).

Improvements 299

Improvements Home Furnishings Shipping Costs Customer 299

Retail TouchPoints

AUGUST 7, 2023

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage. And, they can see the cost before they start the visit.”

Shipping Costs 232

Shipping Costs Subscription Shipping Mobile 232

Retail TouchPoints

NOVEMBER 3, 2021

“Retailers had wanted to do this before as a way to save on labor costs.”. Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 358

Payment Services Shipping Costs Electronics Fulfillment 358

Ecommerce Platforms

JANUARY 30, 2022

Is it expensive? That's why we put together this list of the best fulfillment center for small business, taking into account pricing, accessibility, fulfillment speed, and volume requirements. Our research found several fulfillment centers that only ship in the US, along with others that offer international shipping.

Small Business Retail 104

Small Business Retail Fulfillment Shipping Costs Merchant Services 104

Ecommerce Platforms

MARCH 3, 2022

Whether your company is in Canada or you'd like to ship to Canadian customers, it's important to find a Canada-focused fulfillment service that provides fast shipping, high-quality storage environments, and affordable rates. It's natural that Canadian companies have US and Canadian customers, so why not cater to both?

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

AUGUST 28, 2023

For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. measured from July’s Prime Day through mid-August). 22, 2023 briefing.

Shipping Costs 238

Shipping Costs Gifts Fulfillment Consumer 238

lateshipment

NOVEMBER 21, 2022

But we can’t blame the shipping carriers for it. However, that doesn’t mean we let them get away with delivery issues because an angry customer doesn’t delve deep into the reasons behind the issue. Common Issues That an Angry Customer Takes to Social Media. They just want their orders intact and on time. Where Is My Order?

Shipping Costs 130

Shipping Costs Customer Social Media Shipping 130

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

Shipping Costs 335

Shipping Costs Consumer Supplies Shipping 335

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. They’re the essential expenses that effectively set the table for conducting any retail business.

Shipping Costs 255

Shipping Costs Merchant Services Retail Supplies 255

Retail TouchPoints

MAY 26, 2022

With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. How are the supply chain challenges we’ve been seeing contributing to rising prices?

Supplies 287

Supplies Shipping Costs Consumer Definition 287

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data. As a retailer, getting holiday spend insights is just one-half of the game.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 305

Supplies Shipping Costs Customer Loyalty Technology 305

Retail TouchPoints

SEPTEMBER 2, 2022

It could come from style, it could come from price point or it could come from assortment.”. When reaching out, use the right channels to foster a positive customer experience. There are solutions in the market that help merchants manage these fees and adapt their pricing and shipping fees appropriately.

Merchant Services 311

Merchant Services Shipping Costs Channel eCommerce 311

Retail TouchPoints

NOVEMBER 1, 2022

However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app. Offer rapid turnaround for on-premise orders.

Payment Services 266

Payment Services Retail Shipping Costs Mobile 266

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 241

eCommerce Shipping Costs Retail Recommendation 241

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings.

Operations 278

Operations Shipping Costs Omnichannel Customer Data 278

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. This can in turn hurt the operational efficiency of shipping carriers.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Cutting Fraud to Claw Back Costs Retailers are pushing back. retailers $22.8

Payment Services 263

Payment Services Shipping Costs Payments Shipping 263

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Consumer 292

Consumer Shipping Costs Customer Retention Information 292

Retail TouchPoints

APRIL 25, 2023

As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera.

Technology 266

Technology eCommerce Shipping Costs Games 266

ROI Revolution

JANUARY 12, 2022

Published January 12, 2022. What digital strategies should retail marketing professionals implement in 2022 for scalable success? In this article, we’ll dive into some unique problem-solving opportunities as well as industry predictions for 2022 to help you dive into the new year with confidence. Consumer Privacy.

Shipping Costs 78

Shipping Costs Marketing eCommerce Social Media 78

Retail TouchPoints

JANUARY 10, 2023

Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site.

Merchant Services 295

Merchant Services Payment Services BigCommerce Payments 295

Retail TouchPoints

AUGUST 1, 2023

in 2022 amidst the pandemic. While brick-and-mortar stores continue to command 80% of global sales, a significant portion of retail CEOs are investing heavily in enhancing online shopping experiences. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 278

Merchant Services Retail Shipping Costs Customer Experience 278

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

OCTOBER 17, 2023

Its current business model is based on owning very little inventory and relying on its suppliers to drop-ship orders to customers. It’s been hard to convince both customers and suppliers that we’re no longer a liquidator. We wanted to talk to customers as quickly as possible.

Drop Ship 276

Drop Ship Shipping Costs Outdoor Shipping 276