19 Omnichannel Experience Examples from Top Brands
GetElastic
NOVEMBER 29, 2022
This post was originally published in July 2022 and has been updated for relevancy on Nov 29, 2022. Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.
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