Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. These expected omnichannel shopping experiences will fuel the brand relationships that consumers crave and will keep them coming back for more. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 353

Consumer Retail Travel Omnichannel 353

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. This is the fully connected experience in which retailers can capture omnichannel insights and improve the shopper experience at every touch point.

Retail 283

Retail Omnichannel eCommerce Fulfillment 283

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. Macy’s is on an upward trajectory despite the store closures and pressure to spin off its ecommerce business. compared to 2020, and 8.7%

Recommendation 288

Recommendation Omnichannel eCommerce Mobile 288

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S.

Electronics 248

Electronics Toys Small Business Retail Sporting Goods 248

Retail TouchPoints

FEBRUARY 14, 2024

million in Q3 2022. The partnership, which began in December 2022, transformed Express into a multi-brand fashion retailer that includes Express, Bonobos and UpWest and included plans to expand the monetization of the Express brand through global licensing partnerships. In Q3 2023, which ended Oct. 28, 2023, and was reported on Nov.

Payments 255

Payments Shipping Costs Apparel Omnichannel 255

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. A timely benefit of improved first-party data management is the ability to better engage with existing customers.

Omnichannel 262

Omnichannel Marketing Social Media Channel 262

Retail TouchPoints

MAY 4, 2023

. “Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. from Q1 2022, leading to a net loss of $355 million. Total net revenue for Q1 2023 was $2.8 billion , down 7.3% year-over-year.

Technology 283

Technology Customer Experience Omnichannel Improvements 283

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

DECEMBER 1, 2022

As part of its new web platform, Batteries Plus will: Focus on performance improvements; Review individual site categories; Optimize the online shopping journey through the addition of new features; and. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers.

Omnichannel 254

Omnichannel Customer Data eCommerce Platforms Technology 254

Ecommerce Platforms

MARCH 9, 2022

Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Can become more expensive with premium plugins.

eCommerce Platforms 222

eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022.

Omnichannel 275

Omnichannel Operations Technology Customer Experience 275

Retail TouchPoints

APRIL 1, 2024

DoorDash will now offer on-demand delivery from over 1,700 Lowe’s stores nationwide, marking the platform’s first foray into the home improvement category as it pursues its goal of expanding beyond restaurants to become the “ local commerce company.”

Omnichannel 204

Omnichannel Supplies Consumer Technology 204

Retail TouchPoints

JUNE 9, 2022

The Home Depot made early investments in providing omnichannel shopping experiences, and these digital and physical assets continue to guide our strategic priorities,” said Melanie Babcock, VP of Integrated Media at The Home Depot in a statement.

Omnichannel 241

Omnichannel Customer Experience Customer Data Improvements 241

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

Retail 257

Retail X-cart Omnichannel Supplies 257

Retail TouchPoints

MARCH 13, 2023

Allbirds is planning to overhaul its strategy after a weak Q4 2022 that resulted in the retailer’s first-ever quarterly revenue drop. The retailer still achieved 7% revenue growth for 2022 as a whole, but a poor holiday season resulted in a 13% revenue drop during Q4. We need to improve performance.”

Omnichannel 203

Omnichannel Improvements Channel Retail 203

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 229

Payment Services Supplies Electronics Omnichannel 229

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 232

Payment Services Operations Fulfillment Supplies 232

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

AUGUST 9, 2022

Chico’s FAS first entered into a strategic agreement with fabric in early 2022 to deploy a cloud-based distributed order management and inventory system. The goal of the new partnership is to accelerate the retailer’s digital architecture growth to enable better omnichannel customer engagement.

Omnichannel 282

Omnichannel eCommerce Channel Operations 282

Retail TouchPoints

DECEMBER 14, 2020

Lululemon plans to launch a footwear line in early 2022 as the retailer builds off its current sales momentum. The company isn’t just innovating across fitness categories — Lululemon has been improving its capabilities across retail channels as well.

Channel 166

Channel Improvements eCommerce Retail 166

Retail TouchPoints

JANUARY 10, 2023

Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site. There was some head scratching by people when we announced this,” said Doug Herrington, CEO of Worldwide Amazon Stores at a conference for Amazon sellers in September 2022.

Merchant Services 290

Merchant Services Payment Services BigCommerce Payments 290

Ecommerce Platforms

MARCH 27, 2022

9 POS System Software for Coffe Shops and Cafes in 2022. Here’s our list of the best GetResponse Alternatives in 2022 (in no particular order). HubSpot Marketing Hub Review (Mar 2022) – The Ultimate Guide. HubSpot Pricing (Mar 2022): The Ultimate Guide to HubSpot's Products and Pricing Plans. Go to the top.

Live Chat 104

Live Chat Social Media Marketing Multi-channel 104

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023.

Hobbies 231

Hobbies Order Fulfillment Omnichannel Fulfillment 231

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

Supplies 269

Supplies Fulfillment Omnichannel Customer Experience 269

Retail TouchPoints

AUGUST 28, 2023

Q2 2023 results included no sales from Canadian operations, compared with a full quarter of sales from Canadian operations in Q2 2022. During the quarter, year-over-year Nordstrom banner net sales decreased 10.1% , while net sales for Nordstrom Rack decreased 4.1% , improving from an 11.9% loss in Q1 2023. YOY revenue drop. ”

Supplies 230

Supplies Operations Improvements Fulfillment 230

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers. 2 www.digitalcommerce360.com/article/quarterly-online-sales.

Shipping Costs 319

Shipping Costs Shipping Merchant Services Payment Services 319

Retail TouchPoints

JUNE 16, 2022

Petco teased the new concept during its March 23, 2022, Investor Day , and the company plans to introduce additional standalone Neighborhood Farm & Pet Supply centers throughout 2022. This is an exciting opportunity for us to serve more pets by dramatically expanding local access to healthy pet products and services.”.

Supplies 252

Supplies Omnichannel Events Mobile 252

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. RTP: Foxtrot recently received $100 million in Series C funding.

Payment Services 259

Payment Services Omnichannel Shipping Costs Operations 259

Retail TouchPoints

AUGUST 11, 2022

Plaines brings decades of experience working with data to improve business performance and profitability. In January 2022, the company named Sharmeelee Bala as CIO and Katie Mullen as Chief Digital and Transformation Officer to help fuel its omnichannel growth.

Department Stores 221

Department Stores Omnichannel Technology Improvements 221

Retail TouchPoints

JANUARY 26, 2023

At the time of her June 2022 departure, Wainwright said it was “time for the next generation of leadership to guide the company through its next chapter.” He has extensive experience as an ecommerce and omnichannel executive driving operational excellence and profitability. The RealReal’s revenue for Q3 2022 was $142.7

Omnichannel 176

Omnichannel Operations eCommerce Improvements 176

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk Review: Omnichannel Support. Zoho Desk Review: Ease of Use. Everything is designed to make managing customer conversations easy.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

SEPTEMBER 22, 2022

Lee has demonstrated proven success in driving business growth, creating omnichannel customer experiences and building high-performance cultures, and will partner very closely with Tracey, who has made major strides for our company since joining just over a year ago,” said Brewer in a statement. “We

Omnichannel 253

Omnichannel Customer Experience Other Operations 253

Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. Has Amazon been able to maintain this cycle of ideation, execution and improvement? There are exceptions, of course.

Merchant Services 267

Merchant Services Books Fulfillment Omnichannel 267

Retail TouchPoints

MAY 11, 2023

The downsizing is expected to deliver approximately $7 million in annualized selling, general, and administrative expense (SG&A) savings compared to 2022 costs, with the full year impact being felt in 2024. I know both how far we have come and how much further we can go.”

Omnichannel 261

Omnichannel Channel Operations Improvements 261

365 Retail

DECEMBER 21, 2021

Now, as we move into a post-pandemic environment, what will 2022 bring for retailers? What does 2022 hold for the retail industry? 1. Focus on reaching ‘Omnichannel Nirvana’ ? . In 2022, the focus for retailers will be reaching?this?omnichannel omnichannel nirvana. . Blue Yonder , says: . decision making.?In

Social Media 105

Social Media Retail Payment Services Subscription 105

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 212

Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

FEBRUARY 9, 2023

The expansion will complement plans to expand omnichannel operations with a greater digital presence and increase the brand’s focus on its female and Gen Z shoppers. Canada Goose also will invest in improving and streamlining operations, with the goal of reaching $150 million in saved and avoided operating costs by the end of fiscal 2028.

Omnichannel 147

Omnichannel Operations Improvements Consumer 147