article thumbnail

Stop: Your Customer Journey isn’t Benefitting Your Customer

Retail TouchPoints

Right now, retailers are selfishly positioning their customer journey to benefit their marketing efforts, not the end consumer. While data sourcing customer information can be a key part of any marketing strategy, it could also be the reason you’re losing revenue. trillion by the end of 2028, which is around the corner in ecommerce.

Customer 214
article thumbnail

Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

billion by 2028, rising at a market growth of 14.2% An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Retail TouchPoints

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 207
article thumbnail

Top 4 Strategies for AI-Powered Profitability

Retail TouchPoints

But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. billion in 2028. Competitive pricing is a key strategy to build customer loyalty and increase sales. Customer support. Enter artificial intelligence (AI).

article thumbnail

Beyond the Borders – How Retailers are Shifting Gears to Diversify  

Retail TouchPoints

Alliances with “new to the retail scene” partners can bring in freshness and completely new services to customers. Partnerships with successful online brands that are struggling to turn a profit with their DTC channels are another interesting alternative.

Retail 233
article thumbnail

How Boisson Benefits From — and Fuels — Non-Alcoholic Beverage Category Growth

Retail TouchPoints

billion in revenue by 2028. “So hopefully, before the end of the year, if a brand collaborates with us closely, they could possibly sell to a DTC consumer on their own websites, but that order passes through to us and we can fulfill it to the customer.” Beyond Miami, Boisson is “being really purposeful” about new store openings. “We

article thumbnail

The Impact of Live Commerce on Shopping

Smile.io

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  billion by 2028. The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Not anymore.