Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs
lateshipment
NOVEMBER 26, 2023
However, as for pain points, customers said they had several frustrations in the previous holiday season such as a lack of communication during the shipping process (57%), lost or damaged packages (51%), and delayed packages (49%). 61% of consumers define excellent customer support interaction as one with a quick resolution.
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