Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 226

Apparel eCommerce Fulfillment Order Fulfillment 226

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

Customer Loyalty 240

Customer Loyalty Customer Beauty and Health eCommerce 240

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 218

B2B eCommerce BigCommerce Omnichannel 218

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

iVend

MARCH 14, 2022

According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. They quote research that shows that ‘ businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates ’.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 212

Shipping Costs Improvements Live Chat Retail 212

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. This can help retailers increase sales and build customer loyalty.

Customer Experience 99

Customer Experience Retail Customer eCommerce 99

Omnisend

JUNE 28, 2021

There are lots of touchpoints in the buyer journey where you can choose to personalize your buyers’ experience to convert sales. You also want each of these points to work together so that your omnichannel messaging, browsing data, landing pages and recommendations all complement one another, and drive to the same goal.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Dynamic Action

MAY 23, 2024

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 248

Customer Loyalty Retail Shipping Costs Financial Services 248

Retail TouchPoints

MAY 10, 2024

On the other hand, quality data from a Data Management Hub supports a much bigger list of benefits.

eCommerce 289

eCommerce Management Information Customer Loyalty 289

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Mass adoption and changing customer expectations have raised the bar.

Gifts 244

Gifts eCommerce Recommendation Technology 244

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 217

Supplies Arts Customer Loyalty Fulfillment 217

Retalon

AUGUST 14, 2023

Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar.

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 64

eCommerce Platforms Omnichannel Merchant Services POS 64

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. Scenario testing takes the guesswork out of promotion planning by using data and analytics to forecast the results and ensure profitability. Delivering the Best Customer Experience.

Shipping Costs 243

Shipping Costs eCommerce Customer Loyalty Information 243

Retail TouchPoints

OCTOBER 17, 2023

AI-First Customer Service is the Future AI transforms both the cost and quality of the customer experience through the phone. Generative AI is helping companies make great strides in these channels to make the experience more human-like, more accurate, and more intelligent — with the least amount of effort.

Customer 242

Customer Multi-channel Channel Customer Experience 242

Optimizely

DECEMBER 18, 2018

That’s why you need to integrate the in-store data you’re collecting with customer data from other channels and make a consistent and personalized customer experience. Every time customers interact with you during store visits, you have the opportunity for data collection through your POS system. What is in-store data?

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

The power and influence of retail analytics with BI is undeniable. Retail analytics with BI capabilities allows retailers to gather and mine large amounts of data for insights, which they can use to forecast trends, predict demand, and make data-driven decisions. It is being infused into every core retail system.

Retail 86

Retail Shipping Costs Customer Retention eCommerce 86

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever. One truly can’t exist without the other,” she said. “I

Marketing 278

Marketing Customer Loyalty Omnichannel eCommerce 278

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The goal is to leverage technologies that not only streamline operations but also significantly improve the customer experience.

Retail 78

Retail Technology Customer Experience Operations 78

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Personalized marketing is also one of the best ways to engage customers between channels and send more relevant marketing messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 66

Omnichannel Multichannel Marketing eCommerce 66

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. To do this, you need an omnichannel marketing strategy that can help you take advantage of new opportunities as they arise. Control the customer experience and build loyalty.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Algopix

OCTOBER 15, 2023

The goal is to create a cohesive and unified view of the customer journey, regardless of how and where customers interact with a brand. Advanced analytics tools and technologies help businesses make sense of this data, providing valuable insights into customer behavior, preferences, and engagement patterns.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Kibo

JULY 17, 2020

Enter BOPAC (buy online, pickup curbside) a valuable fulfillment option that has allowed thousands of stores to continue serving customers while practicing social distancing. Adobe Analytics reports that curbside surged 208% in the first three weeks in April compared to the year before. Deliver A Better BOPAC Experience.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

JULY 27, 2020

Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Retailers are refreshing their loyalty strategies by investing more heavily than other industries in digital capabilities, omnichannel communications, personalized offers and gamification.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

Fabric

AUGUST 8, 2023

In addition to managing orders across multiple channels and touchpoints, enterprise-level order management involves various aspects of order processing for complex operations, including inventory management, advanced order routing, and omnichannel fulfillment. What is an order management system (OMS)?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 266

eCommerce Omnichannel Customer Loyalty Fulfillment 266

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. Augmented by Personalized Digital Engagement: After retailers generate a new lead, they have an opportunity to build a customer profile.

Retail 275

Retail Omnichannel Social Media Consumer 275

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 214

Payments Payment Services Customer Experience Social Media 214