Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 205

Omnichannel Fulfillment Social Media Operations 205

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Companies need to reimagine how they manage customer data marts, as these can no longer be manually maintained and managed. trillion in value.

POS 220

POS Customer Experience Customer Technology 220

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Analytics are absolutely critical for retailers post-holiday peak.

Omnichannel 171

Omnichannel Payment Services Specialty Retailers Customer Loyalty 171

Retail TouchPoints

MARCH 9, 2023

“We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

Omnichannel 268

Omnichannel Social Media Mobile Fashion 268

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced.

Omnichannel 251

Omnichannel eCommerce POS Operations 251

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 217

Customer Experience Fulfillment Omnichannel Events 217

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

JUNE 9, 2022

The retailer will enhance its customer data platform (CDP) with the Adobe Experience Platform (AEP) to create personalized campaigns that can be activated within 24 hours , dramatically shortening what had been a seven- to 10-day process.

Omnichannel 217

Omnichannel Customer Experience Customer Data Improvements 217

Retail TouchPoints

MAY 3, 2024

Whether it’s accessing coupons and deals on the carts or easily ordering the ‘farm-to-fork’ foods they know and love, we’re creating seamless experiences for our customers across online and in-store.”

Retail 221

Retail Omnichannel Mobile Operations 221

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 252

Fulfillment Shipping Costs Omnichannel Retail 252

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure.

Customer Experience 234

Customer Experience Omnichannel Supplies Events 234

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. Is that the secret to its success?

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

APRIL 21, 2023

JCPenney has named Katie Mullen, who previously served as the retailer’s Chief Digital Officer (CDO), as its new Chief Customer Officer. She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more.

Customer 230

Customer Omnichannel Technology Customer Experience 230

Retail TouchPoints

SEPTEMBER 26, 2023

“Leveraging insights allows companies to be smarter and more strategic with their marketing dollars, while also improving the customer experience by reaching the right customer at the right time with the right product offering.”

Retail 213

Retail Games Omnichannel Banking 213

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Retail 295

Retail Customer Experience Technology Operations 295

Dynamic Action

OCTOBER 10, 2023

Summary Predictive analytics is vital in the retail industry, using historical and current data and automation for improved decision-making. The evolving retail landscape, including omnichannel, digitalization, and hyper-personalization adds complexity to an already challenging role. Your world is constantly changing.

Retail 62

Retail Automotive Omnichannel Demo 62

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. The convergence of e-commerce platforms and supply chain processes not only enhances customer experiences but also unlocks numerous advantages for sustainable success.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Delivering a true omnichannel experience takes heavy investments on a store-by-store basis, so retailers need to find ways to deliver connected journeys without breaking the bank.

Shipping Costs 249

Shipping Costs Omnichannel Webinar Operations 249

Forrester eCommerce

DECEMBER 2, 2020

Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.

Omnichannel 276

Omnichannel Technology Customer Experience Information 276

Retail TouchPoints

MARCH 14, 2024

Seamless Omnichannel Sales Attribution Running campaigns depends on specialized, integrated software that provides a platform to buy and sell media, manage campaigns and optimize omnichannel advertising experiences across print, digital, streaming, out-of-home and digital-out-of-home media.

Retail 266

Retail Omnichannel Consumer Channel 266

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Today, it can be anything from a digital Costco card to an immersive VR experience.

Omnichannel 311

Omnichannel Consumer Channel Toys 311

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S.

Omnichannel 155

Omnichannel POS Fulfillment Operations 155

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. Request a free demo with a ChainDrive expert today to see how we can help.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 208

Multi-channel POS Customer Data Mobile 208

Retail TouchPoints

MAY 9, 2022

Scalefast’s data analytics and speed-to-market also will facilitate turnkey localized stores, digital ‘pop-up’ stores and highly targeted DTC brand campaigns, with the goal of complementing ESW’s cross-border DTC solutions and end-to-end customer experience capabilities.

Payment Services 243

Payment Services Payments Electronics Omnichannel 243

Retail TouchPoints

MARCH 8, 2023

Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 214

Payment Services Supplies Electronics Omnichannel 214

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Driving Shopper Engagement. Rohan Sanil is CEO and Co-founder of Deep North.

Omnichannel 257

Omnichannel Events Operations Technology 257

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. billion for the first time, according to Adobe Analytics. This year promises to be unlike any other we’ve seen before.

Shipping Costs 225

Shipping Costs Retail Omnichannel Supplies 225

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 233

Omnichannel Accessories Presentation Consumer 233

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. This data helps advertisers gain an analytical understanding of what drives consumers’ choices and helps reach them at relevant moments along the path to purchase.

Retail 240

Retail Multi-channel Omnichannel Technology 240

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. The Retail Management Suite from Jesta I.S.

POS 199

POS Omnichannel Supplies Mobile 199

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale.

Multi-channel 207

Multi-channel Retail Customer Experience Customer Data 207