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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

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4 Omnichannel Myths Keeping You From Success

Retail TouchPoints

This article will give you a better understanding of what omnichannel is, and four myths that are standing in the way of it benefiting your brand. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. In fact, we recommend you don’t.

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Exclusive: New Research Highlights How Brands Can Capture Today’s Always-On Shopper

Retail TouchPoints

The ways customers move across channels at different points of the shopping journey. As consumers progress through the consideration stage, other channels such as company websites and review or ratings repositories surge in importance, while things like social media and word-of-mouth become less important.

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Gift Card Lawsuits Can Be Avoided — Here’s How

Retail TouchPoints

But there can be many additional benefits , including seizing additional sales by selling to corporate buyers via programs such as employee incentives, rewards and loyalty, or taking advantage of third-party sales channels such as grocery, drugstores and online marketplaces. Dave Jones is the CEO and Co-founder of TOTUS.

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The Best Help Desk Software (In-Depth Review)

Kissmetrics

So to help make your life a bit easier, I looked at dozens of the top options on the market and narrowed it down to my top six recommendations. Before we dive into my top recommendations, let’s talk about what makes these tools great and what to look for when deciding which help desk software is right for you and your team.

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Best Email Marketing Services

Kissmetrics

What if I told you there was a single marketing channel through which companies are finding a 3,800% ROI? This magic marketing channel is called email. Marketing automation software, like Pardot, provides multi-touch attribution models that let you visualize each touchpoint in the entire customer lifecycle.

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How to collect more subscriber information with multi-step forms [+ walkthrough]

Omnisend

With a multi-step form, you can collect more information and avoid overwhelming your visitors—it’s a win-win! A multi-step form breaks it down into shorter stages, which is more appealing and can even increase conversion rates. A multi-step form helps to avoid this problem by offering manageable chunks instead.