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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

SaaS growth relies on customer engagement. Chances are your customers have very diverse backgrounds, interests, and behaviors. A one-size-fits-all approach to customer engagement may alienate your customers and drive them away from your brand,” says Donte Ledbetter , growth producer of content and programming at Appboy.

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Best Zendesk Alternatives (Mar 2021) – Which are The Best Solutions?

Ecommerce Platforms

Zendesk is one of the market leading providers of helpdesk, service, and customer support solutions. One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. However, this solution won’t be the right option for everyone.

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Printful vs Redbubble (Nov 2020): Which Is Better?

Ecommerce Platforms

This is a fabulous option for creatives, entrepreneurs, enterprises, and influencers alike; in fact, anyone looking to craft custom products to sell online. From there, you can begin adding new products to your product catalog for customers to purchase from your online shop. There's no setup cost required. Simple, right?

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Best Help Desk Software for Small Business

Ecommerce Platforms

Help desk software is crucial in a world where customer experience is the key to running a successful company. Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. Excellent alternative to chatbots for handling customer issues.

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E-commerce Outsourcing India: Cynergy BPO – 24/7 Omnichannel Support – The New Gold Standard in Retail

365 Retail

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.