Retail TouchPoints

AUGUST 24, 2023

Whether analyzing sentiment from customer feedback to improve products/experiences, delivering personalized product recommendations and identifying needs and pains for follow-up and upselling, the application of generative AI to real-time insights enables data-driven decision-making to increase customer satisfaction and grow businesses.

Toys 228

Toys B2C Social Media Accessories 228

Groove

JULY 23, 2020

Leverage automation to remove manual labor, save time and money and improve organizational efficiency. Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

SellBrite

OCTOBER 16, 2019

trillion worldwide with online merchants so far in 2019, and B2C ecommerce — or business-to-consumer electronic commerce — sales are only expected to increase in coming years. In fact, B2B ecommerce , or business-to-businesses electronic commerce, is predicted to reach $6.7 B2B Ecommerce: What is it? Consumers have spent $3.53

B2B 90

B2B eCommerce B2C Merchant Services 90

Groove

MARCH 24, 2022

In addition, we use inbound marketing to engage new users to your eCommerce store and build an appealing website design to turn shoppers into customers. View how we’ve increased revenue and improved online experience for one of our clients, Cutter & Buck. Whether you’re selling B2B or B2C, BigCommerce accommodates your workflow.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Kibo

JUNE 6, 2014

Improve In-Store Merchandising with Real-Time Inventory Data With the dizzying array of shopping choices and channels, finding products is as easy as clicking a button. But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.” Improve product pricing. Always trending.

Improvements 62

Improvements B2B B2C Webinar 62

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Loyalty & Reward Program Insights from Smile.io People no longer just want to click and buy.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Omnisend

JANUARY 8, 2024

To meet your customers’ different preferences, try offering various incentives, such as: Points they can redeem for purchases Discounts Monetary rewards Early access to products Event invites In addition to increasing repeat purchases, an effective loyalty program also improves the average transaction value.

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. Improve social media presence. It is a great way to connect with your customers.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Kibo

JUNE 20, 2014

Since launching with Kibo a little over a year ago, OFM has been passing nearly 100% of their orders to their fulfillers, which has resulted in more revenue for their dealers along with improved stocking habits. We’re always searching for new items to help our customers create a comfortable and productive work environment,” says Bob.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

JUNE 18, 2014

Charming Charlie, for instance, now shelves products by color to improve customer convenience. Retail giant Macy’s, for example, has added life-sized digital displays with interactive touch-screens to its stores, allowing customers to find the products they want more quickly and easily. Happier shoppers.

Channel 62

Channel Retail B2B B2C 62

Kibo

JUNE 24, 2014

A multi-tenant hosted solution will also require less resources to maintain, improving productivity levels across the board from the get-go. Once owned, there are no monthly recurring fees, but you will need to factor in the cost of IT staffing to maintain and improve your system. Subscribe to the Kibo Monthly Newsletter.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62

Ecommerce Platforms

SEPTEMBER 16, 2019

The Keyword planner helps you make good strides for your B2C website. For B2C setups, you can never go wrong with it's blogging functionality. Customer Loyalty Program. This is one of the most common ways to maintain repeated customers. Business-to-Business(B2B). The reason is pretty simple. That simple.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Kibo

MAY 20, 2014

The result is empowered customer support agents and sales associates. Retailers can expect significant reductions in the time and labor associated with double entry, while reducing database errors and improving security. Of course, your customers don’t care about APIs. Happier shoppers. See how Kibo can boost your business.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

MAY 19, 2014

To keep up with shifting consumer demands and continue to win the sale, customer service agents require easy access to information for customers, products, orders, and current inventory. With that in mind, Kibo recently made drastic improvements to its customer service offerings with our new and improved Customer Care Suite.

Customer 62

Customer Multi-channel B2B Omnichannel 62

GetElastic

NOVEMBER 12, 2019

Although much has been made about how Amazon—and ecommerce in general—is reshaping the world of retail, this seismic shift has far wider consequences on both B2C and B2B vendors. Customer expectations have evolved and, in many cases, surpassed what merchants can deliver. All B2B customers are also B2C consumers.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Korona

JANUARY 30, 2023

With KORONA POS, there are far fewer buttons to press, which speeds up the sales process and improves the customer’s checkout experience. Once the customer is ready to checkout, simply press the total button on the bottom right, which takes you to the checkout screen.

POS 52

POS Merchant Services Other Payment Services 52

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

FEBRUARY 13, 2018

Generally, there are six main models of ecommerce that businesses can be categorized into: B2C. Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. Business-to-Business (B2B). Training the New B2B Buyer. Types of Ecommerce. Andy Etemadi, CEO, EYEMAGINE.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Kibo

APRIL 28, 2022

By automating and optimizing the order fulfillment process, retailers can free up time and resources that would otherwise be spent on manual tasks, which improves efficiency in other areas of the business. Happier customers: An OMS can improve customer satisfaction by streamlining the entire order management process.

Management 62

Management Shipping Costs Order Fulfillment Fulfillment 62

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Smile.io

SEPTEMBER 10, 2020

Since there’s always a technical or non-technical component of SEO that can be improved, be sure to follow an SEO guide to optimize your site to its full potential. Consider sending loyal customers larger discount codes via email, sharing smaller coupon codes on social media or using gamification on your site to engage more customers.

Consumer 46

Consumer Social Media SEO Webinar 46

eCommerce CEO

JANUARY 20, 2019

Business to Business (B2B): You are selling to organizations, corporations and non-profits rather than individual customers. Business to Consumer (B2C): This means you are selling to individual consumers rather than businesses. Customer Loyalty Programs. Who are you selling to? How are you sourcing your product?

eCommerce 89

eCommerce Shipping Costs Payment Services Payments 89

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Kibo

FEBRUARY 22, 2023

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. With Future Available to Promise: Call centers or B2B sales reps can leverage future-stock or in-transit inventory for orders.

Customer 62

Customer B2B Supplies Shipping Costs 62

Ecommerce Platforms

OCTOBER 26, 2021

The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems. This means that with BetterCommerce the power is given to the user to decide how the commerce platform can be customized or implemented. B2B Commerce Functions.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

JANUARY 18, 2023

Keynote: Charles Schwab Shares Economic Trends and Neiman Marcus Discusses Customer Loyalty Liz Ann Sonders, Managing Director, Chief Investment Strategist at Charles Schwab, kicked off Day 3 of NRF with economic trends and predictions. 2% of Neiman Marcus’ customers spend on average $27,000 a year with the retailer.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Kibo

OCTOBER 13, 2022

Create a new customer profile: Add a new customer profile type, such as B2B or B2C, to expand your reach without making changes to the underlying code.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Wiser

OCTOBER 13, 2020

In this article, we’ll learn what trade promotions are and why they are important, some examples of the best trade promotions, and how you can improve yours now. This is partly a B2B marketing play, but it’s also a B2C play as well—which means there’s plenty of room for creativity in trade promotions.

Channel 78

Channel Customer Loyalty B2C Retail 78

eCommerceFuel

FEBRUARY 16, 2021

Businesses that buy at a wholesale price and sell to consumers at a higher price (B2B). Consider this: By selling exclusively at a retail price, you’ll have to convert a significantly higher number of customers to reach your target sales. In 2019 , the B2B e-commerce market was valued at US$12.2 Improve Your Credibility.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

GetElastic

OCTOBER 19, 2021

A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences. Some of the key capabilities offered by PIM solutions include: Improving product data quality across all channels. Tracking product progress and completion.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences. Some of the key capabilities offered by PIM solutions include: Improving product data quality across all channels. Tracking product progress and completion.

Information 78

Information B2C Channel Improvements 78

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Smile.io

JUNE 13, 2022

Another example of this is by converting in-person customers to online customers to nurture a repeat purchase, increasing the customer's lifetime value. Customer Loyalty: On average, it takes eight touch points to close a sale. Every touchpoint should provide the same experience for each customer.

Omnichannel 60

Omnichannel Social Media X-cart Merchant Services 60