Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. It’s clear that B2B businesses have a complex landscape to navigate. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow.

B2B 71

B2B B2C Multi-channel eCommerce 71

GetElastic

MAY 13, 2019

For more than half a decade B2B Online has been a go to destination for B2B digital business leaders. It has earned this acclaim by providing manufacturers, distributors, and commerce practitioners from B2B businesses a tailored forum to network with, learn from, and collaborate with their peers and their partners.

B2B 151

B2B B2C Channel Customer Loyalty 151

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute.

B2B 104

B2B Payment Services B2C Payments 104

Fabric Blog

JUNE 4, 2021

Improving customer loyalty is critical to B2B companies. Businesses thus tend to focus on long-term relationship building to maximize the value of each customer. With a complex buying process that involves multiple people, it can take considerable time to acquire new buyers.

B2B 59

B2B Customer Loyalty Improvements Customer 59

Retail TouchPoints

SEPTEMBER 13, 2023

However, an alerts-based system enabled them to confidently identify and cancel orders as needed, thereby avoiding chargebacks and helping to improve the bottom line. Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 239

Shipping Costs Payment Services Banking Retail 239

GetElastic

AUGUST 17, 2020

This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity , available now. The process of choosing an Ecommerce platform can seem overwhelming, particularly for B2B organizations that have little internal expertise or experience in Ecommerce. Form a customer advisory board.

Document 113

Document eCommerce Platforms B2B eCommerce 113

Groove

JULY 23, 2020

Leverage automation to remove manual labor, save time and money and improve organizational efficiency. Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

AUGUST 24, 2023

Whether analyzing sentiment from customer feedback to improve products/experiences, delivering personalized product recommendations and identifying needs and pains for follow-up and upselling, the application of generative AI to real-time insights enables data-driven decision-making to increase customer satisfaction and grow businesses.

Toys 231

Toys B2C Social Media Accessories 231

Retail TouchPoints

MAY 31, 2023

The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business. Following up shows that you are committed to ensuring customer satisfaction and are interested in maintaining a positive relationship with your customers. Remain calm.

Merchant Services 234

Merchant Services Improvements Social Media Mobile 234

SellBrite

OCTOBER 16, 2019

In fact, B2B ecommerce , or business-to-businesses electronic commerce, is predicted to reach $6.7 And how can your online business tap into the B2B ecommerce market? B2B Ecommerce: What is it? B2B ecommerce is the sale of goods and services from one business to another through an online or digital portal.

B2B 90

B2B eCommerce B2C Merchant Services 90

Groove

MARCH 24, 2022

In addition, we use inbound marketing to engage new users to your eCommerce store and build an appealing website design to turn shoppers into customers. View how we’ve increased revenue and improved online experience for one of our clients, Cutter & Buck. Whether you’re selling B2B or B2C, BigCommerce accommodates your workflow.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

APRIL 11, 2023

Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns. This makes it easier for the agent to help the customer quickly and eliminates the need for the customer to repeat their issue, increasing customer loyalty and satisfaction.

Customer Retention 256

Customer Retention Customer Loyalty B2B Customer 256

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 203

eCommerce Order Fulfillment Fulfillment Multi-channel 203

Digital Doughnut

JULY 22, 2022

Starting from personalisation and how it boosts customer loyalty, we will describe instances of how marketers are leveraging personalisation to meet their customers.

Improvements 59

Improvements Customer Loyalty Customer Marketing 59

PFS

JUNE 13, 2017

Increasingly, B2B companies that fail to go digital are being left behind by competitors – and, yes, this includes the ever-present threat of Amazon. According to McKinsey & Company, digital leaders in the B2B space generate five times more revenue than the rest of the B2B field. The Amazon effect. Engage more often.

B2B 58

B2B Channel Technology Customer Loyalty 58

Wiser

OCTOBER 11, 2023

Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros: Large customer base, higher sales volume, greater market share. Cons: Intense competition, high customer acquisition costs, need for continuous innovation.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Kibo

JUNE 6, 2014

Improve In-Store Merchandising with Real-Time Inventory Data With the dizzying array of shopping choices and channels, finding products is as easy as clicking a button. But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.” Improve product pricing. Always trending.

Improvements 62

Improvements B2B B2C Webinar 62

Kissmetrics

JANUARY 19, 2021

Improve Brand Personality. Eighty-six percent of customers opt for companies with an honest, upfront, and authentic identity, and voice tweets instantly make your brand feel more real and sincere. Here’s how to improve your brand personality using voice tweets. For example, if you’re a B2B company, choose an eloquent speaker.

Social Media 291

Social Media Customer Loyalty Improvements Customer 291

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Loyalty & Reward Program Insights from Smile.io People no longer just want to click and buy.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. Improve social media presence. It is a great way to connect with your customers.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Omnisend

JANUARY 8, 2024

To meet your customers’ different preferences, try offering various incentives, such as: Points they can redeem for purchases Discounts Monetary rewards Early access to products Event invites In addition to increasing repeat purchases, an effective loyalty program also improves the average transaction value.

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

JULY 21, 2021

Features like loyalty reward programs, B2B and wholesale customization, email marketing, affiliate programs, and gift registries are included from the get-go. There's limited customization for template designs. For example, Shift4Shop tracks exactly where customers drop-off in the order process.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

GetElastic

NOVEMBER 12, 2019

Although much has been made about how Amazon—and ecommerce in general—is reshaping the world of retail, this seismic shift has far wider consequences on both B2C and B2B vendors. Customer expectations have evolved and, in many cases, surpassed what merchants can deliver. All B2B customers are also B2C consumers.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Smile.io

DECEMBER 1, 2021

Step 1: Create an ideal customer profile (ICP) An ICP is a framework of the kind of company or consumer you'd like to work with. Let’s say you’re a B2B business that’s in search of leads. This model will help you define which companies or consumers to target, improving conversion rates and increasing sales.

B2B 76

B2B Social Media Reference Information 76

Kibo

JUNE 20, 2014

Since launching with Kibo a little over a year ago, OFM has been passing nearly 100% of their orders to their fulfillers, which has resulted in more revenue for their dealers along with improved stocking habits. We’re always searching for new items to help our customers create a comfortable and productive work environment,” says Bob.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

JUNE 24, 2014

A multi-tenant hosted solution will also require less resources to maintain, improving productivity levels across the board from the get-go. Once owned, there are no monthly recurring fees, but you will need to factor in the cost of IT staffing to maintain and improve your system. Subscribe to the Kibo Monthly Newsletter.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62

Kibo

MAY 19, 2014

To keep up with shifting consumer demands and continue to win the sale, customer service agents require easy access to information for customers, products, orders, and current inventory. With that in mind, Kibo recently made drastic improvements to its customer service offerings with our new and improved Customer Care Suite.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Kibo

MAY 20, 2014

The result is empowered customer support agents and sales associates. Retailers can expect significant reductions in the time and labor associated with double entry, while reducing database errors and improving security. Of course, your customers don’t care about APIs. Happier shoppers. See how Kibo can boost your business.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

JUNE 18, 2014

Charming Charlie, for instance, now shelves products by color to improve customer convenience. Retail giant Macy’s, for example, has added life-sized digital displays with interactive touch-screens to its stores, allowing customers to find the products they want more quickly and easily. Happier shoppers.

Channel 62

Channel Retail B2B B2C 62

Omnisend

MAY 3, 2023

While customers expect to receive a welcome email when they sign up, B2B brands can take this opportunity to introduce their company, its values, and its products or services. Ensure the design is user-friendly: Use striking visuals and break up the stories into bite-sized segments to improve readability.

Marketing 147

Marketing Download White Paper Recommendation 147

FastSpring

MAY 13, 2021

By featuring a “Buy Now” button on your homepage, you reduce friction and get your customers one step closer to completing a purchase directly from your home page. Benefits of a “Buy Now” Button on Homepage: · Improved speed of purchase. Benefits of a Fast Website: · Better customer experience. Improved speed to purchase.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

SEPTEMBER 1, 2022

To get into the mind of your customers and drive up your sales, you must understand these theories of consumer behavior. Then, you can grab the bull by the horns and improve your customer engagement at each step of the journey. Blog Gabrielle Policella How can you engage with your customers at each stage?

Payment Services 63

Payment Services Customer Marketing eCommerce 63

Demac Media

OCTOBER 13, 2017

Learn more about improving your CX before the Holidays! Join us on Tuesday Oct 17th at 2pm EST for a live-webinar event: Unlocking Customer Experience Analysis: 5 Ways to Improve Your Marketing ROI with HiConversion’s Co-Founder and optimization expert, Zee Aganovic: CX is Driving More Wins for Retailers!

Customer Experience 34

Customer Experience Customer Webinar Mobile 34

Pivotree Blog

FEBRUARY 27, 2024

By Chantal Schweizer Strong data is essential for a positive B2B customer experience. Failure in any of these areas leads to customer confusion and frustration, a trend increasingly visible in B2B. To improve customer experience, it would be much better if the data was broken down into separate attributes.

Customer Experience 52

Customer Experience B2B Customer eCommerce 52

Kibo

APRIL 28, 2022

By automating and optimizing the order fulfillment process, retailers can free up time and resources that would otherwise be spent on manual tasks, which improves efficiency in other areas of the business. Happier customers: An OMS can improve customer satisfaction by streamlining the entire order management process.

Management 62

Management Shipping Costs Order Fulfillment Fulfillment 62