Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. It’s clear that B2B businesses have a complex landscape to navigate. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow.

B2B 71

B2B B2C Multi-channel eCommerce 71

Forrester eCommerce

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants.

Customer 285

Customer B2B Reference Marketing 285

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute.

B2B 104

B2B Payment Services B2C Payments 104

Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Connect Your In-Store and Digital Experiences with Conversational Commerce. A Personalized Shopping Experience.

Omnichannel 284

Omnichannel Customer Loyalty B2C B2B 284

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 242

eCommerce Order Fulfillment Fulfillment Multi-channel 242

Digital Doughnut

MARCH 25, 2022

We’re constantly told that loyal customers are an asset, but look at research and you get a really keen sense of just how valuable they are. For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

Retail TouchPoints

JUNE 15, 2023

Earle, who talks a mile a minute and with a refreshing candor about not just his successes but his shortcomings, blind spots and missed opportunities, spoke on the topic “Building Brand Hysteria, Customer Loyalty and Memorable Experiences.” Hearing customers’ excitement and their frustration helps us make better decisions.

B2C 318

B2C Customer Loyalty B2B Customer 318

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 278

Technology Retail Customer Experience Presentation 278

Retail TouchPoints

AUGUST 24, 2023

Retailers can use generative AI to elevate the online shopping experience and drive more sales and foster customer loyalty, ensuring 2023 is another big year in ecommerce. As a marketing leader with global experience, he excels at delivering prospects and customers for leading B2B and B2C brands.

Toys 246

Toys B2C Social Media Accessories 246

Groove

MARCH 24, 2022

Our BigCommerce designers are knowledgeable on how to grow BigCommerce businesses, with over 11 years of BigCommerce agency experience. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service. Whether you’re selling B2B or B2C, BigCommerce accommodates your workflow.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Forrester eCommerce

JULY 13, 2020

This Wednesday, July 15th, we’re inviting executives from all companies — large and small, B2B, and B2C — to participate in our inaugural CX Reality Day.

B2C 327

B2C B2B Customer Loyalty Customer Experience 327

Wiser

OCTOBER 11, 2023

Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros: Large customer base, higher sales volume, greater market share. Cons: Intense competition, high customer acquisition costs, need for continuous innovation. Brands like Warby Parker and Everlane operate on this model.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

PFS

JUNE 13, 2017

Increasingly, B2B companies that fail to go digital are being left behind by competitors – and, yes, this includes the ever-present threat of Amazon. According to McKinsey & Company, digital leaders in the B2B space generate five times more revenue than the rest of the B2B field. The Amazon effect. The key takeaway?

B2B 58

B2B Channel Technology Customer Loyalty 58

Retail TouchPoints

MAY 31, 2023

Faster customer service through the app can result in quicker resolution of issues, further reducing the likelihood of negative reviews. Additionally, loyalty programs can incentivize customers to continue purchasing from the merchant, increasing customer loyalty and reducing negative reviews.

Merchant Services 279

Merchant Services Improvements Social Media Mobile 279

Demac Media

OCTOBER 13, 2017

Customer Experience (CX) is rapidly becoming something that will make or break a company when it comes to their eCommerce presence. What is Customer Experience exactly? CX is the the result of interaction between a customer and a company- from the brand journey to the digital environment. That’s huge.

Customer Experience 34

Customer Experience Customer Webinar Mobile 34

Ecommerce Platforms

OCTOBER 4, 2022

It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one. To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. . Dropshipping.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. B2B eCommerce Experts. itok=NKOQLXM0","video_url":"[link] Video (Responsive)."]}.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Demac Media

OCTOBER 13, 2017

Customer Experience (CX) is rapidly becoming something that will make or break a company when it comes to their eCommerce presence. What is Customer Experience exactly? CX is the the result of interaction between a customer and a company- from the brand journey to the digital environment. That’s huge.

Customer Experience 28

Customer Experience Customer Webinar Mobile 28

Pivotree Blog

FEBRUARY 27, 2024

By Chantal Schweizer Strong data is essential for a positive B2B customer experience. Failure in any of these areas leads to customer confusion and frustration, a trend increasingly visible in B2B. A solid 53% of consumers say that experience matters just as much as the products or services a brand provides.

Customer Experience 52

Customer Experience B2B Customer eCommerce 52

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

GetElastic

JANUARY 19, 2021

So far we have addressed recommendations from the report that speak to the use of digital commerce platforms for B2B companies, shifts in product offerings and multiple go-to-market approaches. Customer loyalty. Up next, we will focus on the marketplace prediction.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

GetElastic

APRIL 7, 2022

On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. Our customer Serena & Lily shared some of what they are looking to accomplish in creating new customer experiences online. 3) Customer Loyalty is Evolving.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Digital Doughnut

JULY 22, 2022

Starting from personalisation and how it boosts customer loyalty, we will describe instances of how marketers are leveraging personalisation to meet their customers.

Improvements 59

Improvements Customer Loyalty Customer Marketing 59

Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

JUNE 18, 2014

Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience. Happier shoppers.

Channel 62

Channel Retail B2B B2C 62

Kibo

MAY 19, 2014

Without that trust, customers will go elsewhere to make their purchases, even if the prices are higher. In fact, research shows that 55% of consumers would pay more for a better customer experience (Defaqto Research) and are four times more likely to buy from a competitor with superior customer support if a problem is service-related.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Omnisend

JANUARY 24, 2022

With BigCommerce, you’ll get a drag-and-drop editor and built-in mobile optimization to streamline the customer experience on smartphones and tablets. However, there are significant differences in features between these two platforms. Marketing and sales are two other strengths for BigCommerce.

Magento 78

Magento BigCommerce Payment Services Payments 78

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Increased customer loyalty.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Omnisend

MAY 3, 2023

While customers expect to receive a welcome email when they sign up, B2B brands can take this opportunity to introduce their company, its values, and its products or services. Product upsell emails The goal of product upsell emails is to increase the average order value (AOV) of each customer by encouraging them to buy more products.

Marketing 147

Marketing Download White Paper Recommendation 147

Kissmetrics

AUGUST 6, 2021

With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Forrester eCommerce

JUNE 14, 2022

It's customer marketing’s job to track and report on value to the business. You might not have received a lot of guidance from leadership on this, especially if your organization isn’t mature in its approach to postsale engagement. Begin by understanding what matters to the company.

Customer 359

Customer Customer Loyalty Customer Experience B2B 359