Digital Doughnut

APRIL 24, 2024

Discover how key omnichannel ecommerce marketing strategies can enhance customer experience and maintain competitiveness in the online marketplace.Discover how key omnichannel ecommerce marketing strategies can enhance customer experience and maintain competitiveness in the online marketplace.

Omnichannel 52

Omnichannel eCommerce Marketing eCommerce Marketing 52

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. To do this, you need a robust omnichannel fulfillment strategy and the right order management software to support it. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. Follow these strategies carefully, and you’ll find that omnichannel ecommerce marketing is well within reach.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities.

B2C 146

B2C B2B Customer Retention Subscription 146

BigCommerce

OCTOBER 20, 2017

B2B ecommerce will reach $1.2 of all B2B sales in the U.S. Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. That’s a monumental shift from outbound sales to inbound strategies for B2B businesses. personalized customer pricing.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

JANUARY 16, 2022

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR (interactive voice response) system, but 96% of all customer service calls are answered in four seconds or less.

Customer 290

Customer B2C B2B Reference 290

GetElastic

SEPTEMBER 8, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs).

B2B 148

B2B Technology eCommerce Mobile 148

Forrester eCommerce

JULY 24, 2023

B2B marketers spend ample time seeking better ways to engage their audiences, convert them to buyers, and retain them as customers. While content is central to engagement, audience expectations for contextually relevant, personalized content know no limits.

B2B 369

B2B Technology Marketing Customer 369

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Forrester eCommerce

JUNE 15, 2023

For those of us old enough to remember “The Jetsons” — or those of us young enough to consider the science-fantasy series from the ’60s as “retro cool” — it was always fun to watch George Jetson spend his workday pushing the single red button on his computer. George complained a lot about his hard […]

B2B 366

B2B Marketing Customer Experience Technology 366

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1.

B2B 78

B2B eCommerce Improvements B2C 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

DECEMBER 13, 2022

As research firm McKinsey puts it, “the in-store customer, going forward, will be someone who is hitting all the different channels and touch points that a brand or retailer has.” . Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences.

Omnichannel 262

Omnichannel Vend Telecommunications Channel 262

GetElastic

OCTOBER 21, 2019

If you’re a B2B ecommerce practitioner now is the time to start planning for what you want this time next year to look like for you and your organization. Are you providing the experiences your customers want and demand? That’s why we’re excited to be media partners with B2B Online Europe, November 6-7 in Barcelona.

B2B 60

B2B Events Books Omnichannel 60

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 202

eCommerce Order Fulfillment Fulfillment Multi-channel 202

Smile.io

JUNE 13, 2022

This lends to merchants adopting omnichannel commerce strategies, having each channel connected and offering the same level of experience. What is omnichannel commerce? Omnichannel commerce is the approach of an integrated strategy for a business that unites multichannel methods of retail into one channel.

Omnichannel 61

Omnichannel Social Media X-cart Merchant Services 61

365 Retail

JULY 5, 2022

With such a bewildering choice available, choosing the right B2B eCommerce platform for your business can be a headache you don’t need. We will show you the key criteria any self-respecting B2B eCommerce platform should possess, plus we will then showcase some of the best currently available in 2022. . Robust Pricing Engine.

eCommerce Platforms 59

eCommerce Platforms B2B eCommerce B2C 59

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience. New digital opportunities.

Technology 242

Technology eCommerce Shipping Costs Games 242

Retail TouchPoints

SEPTEMBER 8, 2023

Rue21 will tap into learnings from his experiences at these organizations, especially his technology strategy expertise, to further enhance the brand’s customer journey and “optimize its platforms to support growth and enhanced interactions with rue21’s diverse community,” according to a company statement. ”

Fashion 230

Fashion B2C B2B Customer Experience 230

Pivotree Blog

APRIL 20, 2023

TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, today announced it will be attending B2B Online 2023, on May 1-3, 2023 in Chicago, showcasing the latest technology in commerce, supply chain and data management.

B2B 52

B2B Supplies Management Technology 52

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

POS 274

POS Omnichannel Webinar Point of Sale 274

Kibo

FEBRUARY 22, 2023

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to unify inventory data in real-time and make the inventory shoppable across any sales channel.

Customer 62

Customer B2B Supplies Shipping Costs 62

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Games Live Chat Customer 163

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. Order management plays a crucial role in a successful omnichannel retail strategy. Extended Use Cases.

Management 62

Management B2B B2C Fulfillment 62

Kibo

DECEMBER 1, 2020

Kibo recently hosted a fireside chat that dove into the challenges B2B organizations are facing post-pandemic. We invited three industry experts to talk about how they weathered the accelerated shift to digital experiences. The Great Shift in B2B Organizations to Digital Experiences. ” The Speed of Transformation.

B2B 62

B2B Omnichannel Operations Customer 62

Ecommerce Platforms

DECEMBER 20, 2021

B2B eCommerce and B2C businesses acting as manufacturers, distributors, or wholesalers face many challenges, the most important of which is ensuring their customers are happy. To help leave a smile on your customer's face, using the right eCommerce software platform for your business is imperative. Go to top. It's well-reviewed.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Retail TouchPoints

DECEMBER 21, 2023

Instead, it’s the combination of conversion, average order value and customer lifetime value that matters. Instead of a tunnel-visioned focus on conversion, here are three things that retailers should prioritize as they shift from obsessing over conversion alone to obsessing over every step of the checkout experience. B2B or B2C?

Payments 244

Payments Retail Shipping Costs Social Media 244

Kibo

SEPTEMBER 7, 2021

The terms omnichannel and multichannel have become the default ways of discussing modern retail. Multichannel focuses on finding the place that your customers engage with your brand the most, and maximizing the potential of this engagement. How Does Omnichannel Compare to Multichannel. But what’s the difference between them?

Multichannel 62

Multichannel Omnichannel Multi-channel Social Media 62

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Step 4: Omnichannel Commerce for a Single View of Network-wide Inventory, in Real Time.

Supplies 245

Supplies Shipping Costs Clothing Omnichannel 245

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130