Elsner

MAY 21, 2020

B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. We are not only talking about B2B customers, but B2B buyers are also consumer buyers at some time. B2B buyers now desire a more B2C like customer experience while purchasing products from a vendor.

B2B 78

B2B eCommerce Improvements B2C 78

Optimizely

AUGUST 31, 2017

As a B2C marketer, you habitually send out emails that say “Hi [Your Name]”, offer Facebook ads that show products buyers clicked on, but never bought, and send push notifications based on current location. Learn from these companies how NOT to target consumers, and instead focus on making your marketing truly personalized.

eCommerce 199

eCommerce B2C Gifts Marketing 199

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Online appointment scheduling, touchless shopping in stores, real-time updates on online deliveries, and personalized services are now easier for many as retailers have adapted to new consumer needs and preferences. You can use it to personalize the omnichannel customer experience accurately. Embrace Omnichannel Marketing.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Ecommerce Platforms

JANUARY 12, 2021

NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper. In a survey of U.S.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS).

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Optimizely

FEBRUARY 6, 2018

According to a study by Accenture , personalization failure cost B2C businesses $756 billion in the US alone. Done well, personalization is an incredibly valuable tool to enable B2C marketers to boost customer loyalty, increase average order value, and customer lifetime value. Gather relevant customer data.

Marketing 277

Marketing B2C Customer Data Channel 277

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. Omnichannel takes over the organization. “To Customer data creates seamless customer experiences.

B2C 150

B2C Omnichannel Channel Customer Experience 150

Optimizely

OCTOBER 26, 2017

As a B2C marketer, this makes it tough to track how your customers actually interact with your brand. At the same time, it’s vital to understand your customer behavior so you can personalize your marketing to each customer. This is a huge amount of data for you to keep track of as a B2C marketer.

Customer 186

Customer B2C Customer Data Mobile 186

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. Order management plays a crucial role in a successful omnichannel retail strategy.

Management 62

Management B2B B2C Fulfillment 62

Kibo

OCTOBER 5, 2021

Individualization is becoming more important to retailers who want to differentiate themselves from competitors, but it’s also an effective strategy for creating optimal shopping experiences for customers. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Optimizely

OCTOBER 19, 2017

If a customer ignores all your emails, hasn’t visited your site, and hasn’t made another purchase, it’s clearly time to intervene. As a B2C marketer, it’s your job to keep all of your buyers happy and excited about your newest products. Re-engaging at-risk customers can be a time consuming process, but it can work wonders.

Customer 306

Customer Channel B2C Omnichannel 306

Optimizely

AUGUST 27, 2019

Last week, eTail East 2019 was back in Boston with four days of retail and ecommerce insights from top B2C marketers. The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . It totally changes how we market to the consumer.

Channel 150

Channel Department Stores B2C Recommendation 150

Optimizely

JUNE 28, 2018

But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S. Yes, there are a million moving parts to juggle, not to mention the stamina and creative aplomb it takes to pull off successful B2C marketing campaigns and grow your online business.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

JUNE 16, 2022

Perhaps the most compelling one is that it enables you to meet changing customer demands quickly and efficiently. Today’s consumers expect more personalized and engaging experiences. This is often time-consuming and expensive. The result is a more flexible system that can be quickly adapted to meet changing customer demands.

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Kibo

MAY 5, 2021

This omnichannel approach enables retailers to centralize their technologies with a single solution. By doing this, retailers can better understand their customers and deliver personalized experiences at scale. 66% of customers say shopping technologies/innovations improved their experience.

Technology 62

Technology eCommerce Fulfillment Omnichannel 62

Omnisend

FEBRUARY 8, 2023

Emails have become an integral part of how businesses interact with consumers at different stages of the buying journey. Even if you’re growing email lists in a streamlined and segmented way, consumer behavior, interest, and intent changes are unavoidable. For example, let’s imagine a customer abandons their cart.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Kibo

NOVEMBER 5, 2021

Before the pandemic, consumers expected to receive their orders two days after they placed them. During the height of the Covid-19 shutdowns, that time frame shifted, with consumers willing to wait up to 8 days for ecommerce deliveries. How Does Ecommerce Order Management Work?

Management 62

Management Payment Services eCommerce Shipping Costs 62

BigCommerce

APRIL 24, 2018

Get more flexibility and customization from your ecommerce platform. Discover why brands like SONY and PEPSICO use open SaaS to tackle: Direct-to-Consumer & B2C Implementations. Monolithic technology stacks were expensive and time consuming to maintain. How do you import/export catalog & customer data?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Kibo

JUNE 30, 2022

The consumer path to purchase increasingly involves social platforms, according to recent research from Gartner. In fact, over the next five years, about 60% of younger consumers—Gen Z and Millennials—will choose to make a purchase on a social platform versus more traditional digital commerce destinations (e.g., In the U.S.,

Social Media 62

Social Media Payment Services Point of Sale Channel 62

GetElastic

JUNE 9, 2022

The curating of data to create experiences that nudge the customer along the buying cycle is mission critical for conversions, and something customers expect on a 1-to-1 level as far as targeted recommendations go. Not only is personalization a sound investment, but your customers also expect it. SAP Customer Data Cloud.

eCommerce 78

eCommerce Recommendation Mobile B2C 78

Kibo

AUGUST 23, 2021

But adding an OMS to your existing ERP brings agility and granularity to your customer interactions that, if you’re a DTC retailer, you can’t get by without. . ERPs weren’t originally designed to manage final delivery of goods to consumers, and because ERPs are accounting-based, they have more dependencies than an OMS does.

Order Fulfillment 62

Order Fulfillment Fulfillment Multichannel Management 62

Kibo

JANUARY 16, 2023

Unify complex data with a single UI. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Handle complex business scenarios, such as subscriptions or omnichannel fulfillment, at a lower cost than alternative market solutions. Want to see a composable commerce platform in action?

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. The problem?

B2B 132

B2B eCommerce Payment Services Multi-channel 132

BigCommerce

OCTOBER 20, 2017

Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. The most successful B2B sellers now use consumer-based technology to provide B2C-like shopping experiences to their B2B customers. Now, B2B sellers are turning to consumer-based technology. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Inflow Insights

JUNE 9, 2021

We’re waiting to see what their new omnichannel features will bring to the table and how that can help eCommerce stores reach their sales goals. And the fact that they’re focused 100% on B2C eCommerce makes them an intriguing player in the market. Disappointments. Omnisend doesn’t have a lot to be disappointed about.

eCommerce Marketing 81

eCommerce Marketing eCommerce Marketing Payment Services 81

Pivotree Blog

NOVEMBER 7, 2022

As consumers, we all know the drive to find, buy, and get our desired products. Pivotree views this process as the frictionless commerce customer journey. You can find them below: 8 Ways to Build Trust in the Customer Journey 10 Tips to Help Customers Find Your Products in Any Channel.

Shipping Costs 52

Shipping Costs Payment Services Shipping Omnichannel 52

ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. But don’t go thinking that consumers are shopping online less this holiday season than in years past.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Consumer spending habits returning to normal. billion in consumer spending in Q2. Visa found that 53% of consumers were spending more in June 2021 than in June 2020. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2022

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. The COVID-19 pandemic has sparked a true customer transition to digital. Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. June 1 update. of millennials and 64.6%

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. June 3 update. June 1 update. May 20 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148