Optimizely

SEPTEMBER 11, 2018

Have you ever actually asked your customers what they think of your B2C brand? If not, you’re missing out on key data points. While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone.

Customer 250

Customer B2C Social Media Improvements 250

Groove

AUGUST 18, 2020

No matter the size of your B2B or B2C eCommerce business, Klaviyo can help your store grow. Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. Real-Time Customer Data. Data Science. Klaviyo Features. Automation. Klaviyo Pros.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

AUGUST 9, 2021

For today’s B2C brands, nothing happens outside the context of the customer. Traditional corporate balance sheets can capture a snapshot of financial health in a given moment, but they do little to recognize the long-term value of customer-obsessed marketing organizations. The New Balance Sheet.

Customer 298

Customer Multi-channel B2C Omnichannel 298

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. For many B2C brands, the customer is the center of the world. Unfortunately, omnichannel remains a struggle for many B2C brands.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

NOVEMBER 26, 2018

.  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Brendan Witcher, Vice President, Principal Analyst, Forrester Research.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

GetElastic

SEPTEMBER 2, 2021

Market Trends in B2B eCommerce. It just requires getting involved with the technology, ensuring your customer data is updated and accurate and making yourself a part of the channel your customers want to use when online making a purchase decision. This is true for both B2C and B2B buying decisions.

B2B 141

B2B Management eCommerce B2C 141

Onilab User Guides

FEBRUARY 15, 2019

Yesterday was the last day of Magento Live Australia 2019 – a huge event that unites Magento innovators and partners to discuss the latest e-commerce trends and share actionable tips on how to make Magento stores more powerful and converting than ever. Enhancement of customer experience. Adobe Experience Platform Connector.

Magento 53

Magento eCommerce Mobile eCommerce B2B 53

365 Retail

MAY 7, 2021

A permanent shift or a temporary trend? However, the most significant question we must ask ourselves should be: is this significant shift to e-commerce now a permanent mainstay in the world of retail, or is it an anomalistic trend which will fade away shortly after the exodus of the pandemic?

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Kibo

SEPTEMBER 27, 2021

Improved Customer Engagement and Loyalty. Brands that successfully identify customers and combine customer data with in-session analytics can create better experiences for shoppers. This enables ecommerce businesses to monitor and act on customer preferences and trends when they’re happening. ‘.

Payments 62

Payments eCommerce Recommendation Improvements 62

Kibo

DECEMBER 14, 2021

Experiences matter: 38% of millennials are likely to live beyond their means so long as they enjoy life through experiences. They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Keeping pace with digital trends can help brands stand apart from the competition.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. This includes the capability to quickly introduce new products, update pricing, modify promotions, and adjust to shifting market trends.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. AI is here, but the experience is not amazing just yet. Customer data creates seamless customer experiences.

B2C 150

B2C Omnichannel Channel Customer Experience 150

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.

B2B 141

B2B Multi-channel B2C Customer Experience 141

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. Hop on trends early. To do this, it is pivotal that you stay up-to-date on recent, trending products and services –– and then launch an ecommerce site to capitalize on them before they hit peak popularity. Taking Matters Into Your Own Hands.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Optimizely

AUGUST 27, 2019

Last week, eTail East 2019 was back in Boston with four days of retail and ecommerce insights from top B2C marketers. The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . So what did we learn? Guess we’ll just have to wait and see.

Channel 150

Channel Department Stores B2C Recommendation 150

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. This allows you to quickly adapt your fulfillment strategy to meet changing customer demands. .

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. You can create custom dashboards with analytical widgets for sales, with charts, funnels, and KPIs.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Optimizely

DECEMBER 18, 2018

That’s why you need to integrate the in-store data you’re collecting with customer data from other channels and make a consistent and personalized customer experience. What is in-store data? But you might be at a loss as to how to do this with a brick-and-mortar location. Cross-sell and up-sell.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. The shopping journey for a B2B customer typically tends to be more complex, involve larger-ticket items, and take longer to complete than a B2C purchase.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Kibo

MAY 5, 2021

Business intelligence combines data, strategy, and technology to help businesses understand their customers, improve operations, and make data-driven decisions. Among the rising shopping trends reported, digital shopping increased significantly, particularly for essentials and home entertainment products.

Technology 62

Technology eCommerce Fulfillment Omnichannel 62

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Unify complex data with a single UI. Use CMS data across various customer experiences for cohesive and consistent buying journeys. 2023 retail trends to watch.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

BigCommerce

OCTOBER 20, 2017

To help you navigate these changes, here are some of the latest B2B ecommerce trends we’ll cover in this piece: Focus on New Customer Acquisition. Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. Upgrade Your B2B Ecommerce Software. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

JUNE 9, 2022

fared well among customer service response and problem solving tailored to the client. Dynamic Yield helps companies quickly build and test personalized, optimized, and synchronized digital customer experiences. Their ideal customers are high growth B2B and B2C retailers in the $100M+ total revenue bracket.

eCommerce 78

eCommerce Recommendation Mobile B2C 78

Kibo

AUGUST 23, 2021

The customer experience is improved, and your business retains the sale. The arrival of omnichannel and multichannel retail means that brands need to have a detailed and segmented view of their customers. Respond to Accelerating Customer Demands With ERP and OMS.

Order Fulfillment 62

Order Fulfillment Fulfillment Multichannel Management 62

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Omnisend

JULY 26, 2023

By understanding popular abbreviations and using them judiciously, businesses can connect with diverse audiences, adapt to evolving trends, and maintain a competitive edge in the ever-evolving digital landscape. According to Twilio SendGrid’s 2022 report, 20% of SMS recipients say that irrelevant messages are their biggest turnoff.

Games 60

Games B2B Clothing Events 60

BigCommerce

APRIL 21, 2017

Look for trends in the analytics and reflect on experiences you’ve had with your customers. Your analytics can be very helpful directionally in helping you understand your customer and their relation to your product and brand. This will enable you build a core customer base of raving fans for your brand.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

BigCommerce

AUGUST 8, 2018

Download this guide to learn how top brands tackle: Direct-to-Consumer & B2C Implementations. Even in the past few years, companies that have failed to adapt to customer and technology trends are shutting down operations. The data can be used to provide a seamless customer experience across all channels.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231