Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 221

B2B eCommerce BigCommerce Omnichannel 221

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo, on leveraging your commerce platform and order management system to meet customer expectations.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers.

Subscription 220

Subscription B2B Mobile Customer Experience 220

Retail TouchPoints

AUGUST 24, 2023

Preserving customer trust and privacy should be top-of-mind for retailers looking to make generative AI a bigger part of their holiday shopping strategy. Brands seeking to use this technology have an opportunity to engage customers, communicating the presence of generative AI in the consumer experience and where and when it is used.

Toys 228

Toys B2C Social Media Accessories 228

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

Omnichannel 242

Omnichannel Customer Loyalty B2C B2B 242

Optimizely

MARCH 7, 2019

When you think of your role as a B2C marketer, does “technologist” immediately come to mind as a description? These days it’s easy to feel a bit too reliant on your marketing technology. This technology relies on the human element to succeed, and that’s where your role as a technologist comes into play. If it doesn’t, it should.

B2C 170

B2C Marketing Technology Customer Loyalty 170

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Forrester eCommerce

APRIL 9, 2019

I’m excited to share that our evaluation of loyalty technology providers — The Forrester Wave™: Loyalty Technology Platforms, Q2 2019 — is now live.

Technology 316

Technology Customer Loyalty B2C Marketing 316

Wiser

OCTOBER 11, 2023

The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. eCommerce business models help in establishing a strong customer base and fostering loyalty by clearly identifying the target market and how to cater to their needs. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Agencies have access to innovative technology that makes it easier for your business to do business. We analyze data on your customers to gain an understanding of why they buy.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Pivotree Blog

JULY 5, 2023

“The tire distribution industry has seen significant shifts in recent years, including the emergence of private label tires, and advanced use of data, analytics and technology logistics,” said Denis Gallagher, Vice President IT, Groupe Touchette.

B2B 52

B2B Customer B2C Supplies 52

Forrester eCommerce

OCTOBER 3, 2022

And specifically for marketers, the status quo often makes working smart impossible — functional silos inhibit internal efficiencies and negatively impact the overall customer experience. Some of today’s biggest marketing silos are technology-based — different platforms for different functions. Let’s […].

Customer Experience 370

Customer Experience Technology Marketing Customer 370

Kibo

SEPTEMBER 30, 2022

But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. There will also be indirect effects for B2B companies as falling consumer demand impacts B2B customers, who in turn stop spending as much as they have done in the previous period.

B2B 71

B2B B2C Multi-channel eCommerce 71

Optimizely

APRIL 11, 2019

Zaius recently launched a new, customer-centric approach to marketing with Zam , the data science-powered marketing assistant. Zam assists you by connecting all your customer data, analyzing behaviors, and orchestrating and automating highly personal interactions. See an exclusive demo of our new Assisted Marketing Technology.

Demo 34

Demo B2C Customer Loyalty Customer Data 34

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success.

Improvements 349

Improvements Technology Blog Customer Loyalty 349

Smile.io

MARCH 8, 2024

The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Loyalty & Reward Program Insights from Smile.io Each one of those users is a potential customer.    Another important factor is technology.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

GetElastic

MAY 13, 2019

Manufacturers and distributors still use (and will continue to use) traditional channels such as engaging directly with sales reps or customer service reps. B2B ecommerce experiences must be aware of and support a wide array of personas that simply don’t exist in the B2C world. Transform B2B commerce using proven B2C principles.

B2B 151

B2B B2C Channel Customer Loyalty 151

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. The Customer Is the Center of Everything. “We For many B2C brands, the customer is the center of the world. Unfortunately, omnichannel remains a struggle for many B2C brands.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

DECEMBER 9, 2020

This makes it more important than ever for both B2B and B2C businesses to invest in digital commerce and diversify their go-to-market strategies. This means digital solutions adopted by B2B businesses need to be made available not only to customers, but to their sales force as well and incorporated as part of the sales process.

Payment Services 113

Payment Services Payments B2B B2C 113

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. itok=NKOQLXM0","video_url":"[link] Video (Responsive)."]}. Check Out More Content.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Optimizely

JUNE 20, 2019

Customers are fickle. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. And the more customer data you are collecting and analyzing, the better.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

Kibo

JUNE 20, 2014

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. Since we sell to businesses, we understand that our customers don’t have a lot of time to spare.”

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals. The answer: Customer care.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Forrester eCommerce

OCTOBER 25, 2022

However, there will be bright spots for these emerging technologies. In the face of economic slowdown, Forrester predicts a winter season for metaverse and NFTs that will chill the market. Learn more.

Marketing 195

Marketing Technology Customer Loyalty B2C 195

Optimizely

JUNE 29, 2017

Most ecommerce marketers know that on average, 80% of your sales will come from 20% of your customers. Manillo believes in “better shopping,” and places emphasis on lightning-fast delivery, low prices, and superior customer service (they have an average rating of 5 stars!). But even though Manillo.dk The marketers at Manillo.dk

B2C 150

B2C Accessories Channel eCommerce Marketing 150

365 Retail

MARCH 8, 2023

Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023. The post Top 5 China Ecommerce trends to watch in 2023 appeared first on 365 RETAIL | Retail Technology News. AI-idols are set to become more commonplace in the year ahead.

eCommerce 70

eCommerce Outdoor eCommerce Marketing Hobbies 70

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. Advanced custom pricing.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kibo

JULY 2, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Ecommerce Platforms

SEPTEMBER 16, 2019

As a merchant looking forward to starting a new ecommerce business, this is a means to fetch potential customers. Practically speaking, here's what should be on your checklist: How often does a specific product get returning customers? The Keyword planner helps you make good strides for your B2C website. Do they load quite fast?

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity. Adapt data collection to a company’s business model and size.

B2B 145

B2B eCommerce Payment Services Marketing 145

Kibo

JUNE 18, 2014

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few. If you’re a retailer, spend a day in the shoes of a customer.

Channel 62

Channel Retail B2B B2C 62

GetElastic

FEBRUARY 26, 2019

Zak Edwards, MD at Prezzybox.com explains that auto-replenishment technology really could work to provide a faultless in-store experience for consumers. “On Is the customer always right? The most successful retailers will be those that think like their customers, connecting the dots to create a seamless retail experience.”.

Retail 141

Retail Subscription Technology Magazine 141

Optimizely

FEBRUARY 13, 2018

But in the world of B2C marketing, many aren’t yet using integrations to their full potential. All of these solutions are completely siloed from one another, making it difficult for marketers to see a full picture of their customers. That’s why integrations are the key technology that will power B2C marketing in 2018.

B2C 170

B2C Marketing Customer Data eCommerce Platforms 170

Kibo

MAY 20, 2014

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. Kibo is putting an end to that with its Perfect Sync technology. Here’s how it works.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

JUNE 6, 2014

But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.” To avoid losing a sale, not to mention a customer, retailers must make smart merchandising decisions to connect customers with the products they want over the channels they prefer, before they look elsewhere.

Improvements 62

Improvements B2B B2C Webinar 62