10 Key Tips for Scaling Personalization in Retail
Retail TouchPoints
AUGUST 29, 2023
For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive.
Let's personalize your content