Remove how-to-use-packaging-to-drive-new-business-and-repeat-customers
article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

article thumbnail

E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

lateshipment

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Build a Customer Base with a Great Post-purchase CX Strategy

lateshipment

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130
article thumbnail

Brand Loyalty or Bust: E-Commerce Edition

lateshipment

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130
article thumbnail

How To Start a WordPress Blog in 2020

Ecommerce Platforms

Do you want to build your blogging site on WordPress? WordPress is immensely becoming a blogging channel for most startups. In this guide we’ll try to cover these keynotes: How to install WordPress. Customizations and plugins for your WordPress blog. Optimizing your blogging site for SEO. Say no more.

Blog 181
article thumbnail

11 Shipping Notifications To Be Sent During The Holiday Season

lateshipment

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year.

article thumbnail

[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 12 Key Events

lateshipment

Gorgias is a powerful customer service helpdesk software that strives to help e-commerce merchants provide exceptional customer service and turn your customer service into a profit center. LateShipment.com enables you to keep a watch on your packages when in transit and identify issues around package deliveries.

Events 130