Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. A massive group of brand advocates.

Customer Loyalty 72

Customer Loyalty Customer Social Media Live Chat 72

Retail TouchPoints

JUNE 10, 2021

These appointments “reflect the refreshed Board’s focus on building a technology company and investing in growth,” GameStop said in a statement. At GameStop, Wilke now oversees growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

eCommerce 150

eCommerce Customer Loyalty Games Fulfillment 150

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 262

Customer Multi-channel Channel Customer Experience 262

Retail TouchPoints

JANUARY 24, 2024

This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels. The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

JANUARY 23, 2023

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. Create superior customer experiences. For companies to engage customers, new strategies must be considered to increase revenue.

Improvements 208

Improvements Customer Social Media Retail 208

Groove

JUNE 28, 2022

The Challenge: Prior to working with Groove Commerce, this Athleisure client was in the midst of internal transitions when their full-time email resource left the company. For this client specifically, their owned channels, namely email and SEO, are the driving channels behind their online revenue.

Merchant Services 370

Merchant Services Customer Loyalty Channel SEO 370

Retail TouchPoints

MARCH 25, 2021

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. solution, designed to intelligently route returns either to their own primary and secondary channels or to Optoro’s marketplaces (?BULQ?

Customer Loyalty 290

Customer Loyalty Retail Technology Improvements 290

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Run a post-purchase survey. Have you tried any of them? Share in comments!

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. According to The Small Business Blog , emails are an effective marketing channel because most U.S. In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

JULY 20, 2021

Taking a stake in the $24 billion contact center market also offers the company a nice growth opportunity as competition heats up in the video conferencing space and the pandemic-driven remote-work boom wanes.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

DECEMBER 15, 2022

As part of an overhaul of its online offerings, Casey’s aligned its digital tools to build a new ecommerce presence, launched mobile apps, introduced a loyalty program and forged partnerships with third-party delivery companies. ” Personalizing the customer journey has been at the center of Casey’s digital overhaul.

Arts 274

Arts Mobile Customer Loyalty Customer Data 274

Retail TouchPoints

MARCH 31, 2021

At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer. He also will work with other company leaders on initiatives that include expanding the company’s use of customer insights and metrics to optimize channel marketing.

Social Media 264

Social Media Customer Loyalty Games Channel 264

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs.

Retail 305

Retail Customer Loyalty Games Reference 305

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”.

Shopping Carts 304

Shopping Carts Customer Loyalty Technology Mobile 304

Retail TouchPoints

FEBRUARY 16, 2024

A I – P o w e r e d C h a t b o t s Chatbots empower businesses to provide highly personalized digital experiences to their customers. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 268

Customer Experience Payment Services Improvements Customer 268

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. While 61% of brands invested in the development of their loyalty strategy during the pandemic, more than two thirds (72%) of respondents are now planning a further revamp within the next three years.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. 5000 list of fastest-growing private companies.

Retail 287

Retail Social Media Presentation Customer Loyalty 287

Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. How will the economic downturn impact B2B companies?

B2B 71

B2B B2C Multi-channel eCommerce 71

Retail TouchPoints

JUNE 8, 2023

As a result, 32% of companies planned to hire a “metaverse leader,” while 51% already had designated roles focused on metaverse activity. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 261

Technology Customer Loyalty Omnichannel Consumer 261

GetElastic

APRIL 2, 2019

Bundling builds customer loyalty. Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. Unfortunately, many of the largest communications companies that attempt to offer bundles across business lines hit a technical tangle.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 288

Customer Loyalty Shipping Costs Technology Supplies 288

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. Fieldwork took place between 4-8 March, 2021.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

NOVEMBER 28, 2023

Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results. Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel.

Retail 237

Retail Social Media Channel Consumer 237

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). TikTok is a key player in the U.S.

Merchant Services 205

Merchant Services Fulfillment Shipping Customer Loyalty 205

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 338

Customer Loyalty Operations Improvements Customer Experience 338

Retail TouchPoints

OCTOBER 5, 2021

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We We realized that our customers’ definition of ‘convenience’ had changed. Customers want personalized, convenient shopping experiences.

Omnichannel 261

Omnichannel Customer Loyalty B2C B2B 261

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Display the curated posts in a gallery on your website and social channels.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Retail TouchPoints

JULY 8, 2022

Providing a consistent user experience and financing across retail channels also helps merchants build brand equity. When customers know that they will have the same BNPL options anywhere they shop with the merchant, this builds positive brand associations and nurtures customer loyalty. Empower Your Customers.

Merchant Services 257

Merchant Services Payment Services Payments Point of Sale 257

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 226

Beauty and Health Social Media Consumer Customer Loyalty 226

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. By implementing strategic measures, these companies can streamline their operations, optimise resources, and reduce unnecessary expenses.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 216

Customer Channel Technology Improvements 216

Kissmetrics

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. This means 62 percent of companies are unprepared. Why You Need a Digital Marketing Strategy.

Marketing 363

Marketing Document Channel Social Media 363

Kissmetrics

JANUARY 17, 2022

Most marketers use the strategy on multiple channels. The point of personalized marketing is to understand your customers more and how they like to communicate so you can better engage them in the busy online world. Behavioral personalization analyzes customer interactions with your company, such as past purchases or website behavior.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Wiser

NOVEMBER 29, 2023

These activities can be targeted at channel partners with incentives to encourage stocking and promotion of products, or they can be aimed directly at the consumer. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

AUGUST 23, 2023

Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. Brands can cultivate consumer devotion by offering a mix of emotional and rational benefits and a personalized customer experience that is seamlessly efficient and enjoyable across all channels.

Travel 212

Travel Clothing Technology Customer Loyalty 212