Remove Channel Remove Customer Experience Remove Mobile Remove Toys
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Very Enhances Search and Browsing Options with AI-Powered Features

Retail TouchPoints

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 198
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Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales

Retail TouchPoints

Half of customers shopped digital channels for products they’ve never bought online before, with consumers buying groceries, household products and toys , while B2B customers purchased supplies , health and safety equipment , and IT hardware. Sellers Minimize Upside With Poor CX.

eCommerce 150
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How Best Buy, Nordstrom and Ulta Are Nailing the Brick and Click Customer Experience

Sailthru

Radio Shack, Sports Authority, Payless, Wet Seal and more recently, Toys ‘R’ Us: It’s worth noting that they’re practically all — or were all — brands of scale. But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Our brains don’t work that way.

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The Retail Industry Is Facing New Disruptive Realities

RTP blog

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Staying ahead of market trends and customer behavior is critical for any business to survive and thrive.

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Babylist Blends URL and IRL Engagement with Virtual Showroom

Retail TouchPoints

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be overwhelmed by the volume of information available — especially online. Through quarterly surveys, consumer panels and individual UX research, Babylist has been able to master its content strategy.

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What is Omni-channel Brand Intimacy?

OrderDynamics

What is Omni-channel Brand Intimacy? Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. What is exciting about this is the notion that omni-channel retailing isn’t just about a transaction.

Channel 50
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Why Merchants Should Prioritize Digital Channels and First-Party Data

Omnisend

Scot is very much an entrepreneur, so he’s very interested in new, young companies, but he founded a company that he took public called Channel Advisor, which is a big vendor in our space. Large companies hunkered down and focused on their digital channels, while smaller merchants rushed to establish any digital channels at all.

Channel 78