Retail TouchPoints

SEPTEMBER 29, 2022

Similarly, the European Union is set to crack down on fast fashion in a bid to force businesses to extend their products’ lifecycle, while Germany’s Supply Chain Due Diligence Act will mean enterprises are held accountable for any social- or environmental-related failures. A Starting Point. Greater demand forecasting.

Retail 362

Retail Fashion Supplies Apparel 362

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Competitive pricing. Operations.

Customer Loyalty 359

Customer Loyalty Operations Improvements Customer Experience 359

ESW

MARCH 5, 2024

Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product. It also provides consistent and convenient service across physical and online channels throughout the purchase journey. Omnichannel logistics and delivery are a must-have.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

FEBRUARY 15, 2022

The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers. They were made painfully obvious by the growth of online grocery and will only get worse with the supply chain crisis. Merchandise assortments will shrink dramatically.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 260

POS Merchant Services Supplies Improvements 260

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Dynamic Action

FEBRUARY 16, 2024

AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences. Implementing AI-driven solutions allows retailers to enhance brand reputation, increase customer loyalty, and drive practices that benefit both business and the environment.

Retail 62

Retail Customer Loyalty Technology Fashion 62

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

365 Retail

MAY 22, 2023

Blockchain technology, originally conceptualised by the elusive entity Satoshi Nakamoto in 2008, is swiftly moving beyond its initial purpose of powering the cryptocurrency, Bitcoin. Good, let’s move on… Unveiling Supply Chain Transparency Blockchain’s application in enhancing supply chain transparency is remarkable.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

Retail TouchPoints

MARCH 14, 2023

No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected. AI tools on the front end of the shopper journey can also help reduce returns, especially online.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 264

Consumer Merchant Services Social Media Technology 264

RTP blog

NOVEMBER 19, 2018

Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. When store associates feel empowered and have the right tools at their fingertips, the customers will take notice and ultimately spend more of their dollars as a result.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

RetailMinded

DECEMBER 21, 2022

It’s no secret that inflation and supply will continue to impact retailers and consumers alike, but what else can retail decision makers anticipate and more so, how can they best prepare for a productive and profitable year ahead? Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Retail TouchPoints

FEBRUARY 1, 2021

Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. Omnichannel shopping.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

365 Retail

NOVEMBER 13, 2023

Educational Schedules Back-to-school times often drive a peak period of heightened retail activity as parents rush to get school supplies and stationery. School supplies sales surge in late summer or early autumn, and winter clothing flies off the shelves in autumn. Projected demand must match the supply.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50

BigCommerce

JUNE 1, 2017

Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

365 Retail

FEBRUARY 23, 2022

The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off. This could perhaps be due to the rise in customer loyalty.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Pivotree Blog

OCTOBER 10, 2023

Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. Omnichannel demand is still going strong. They’re expected.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 271

Payments Payment Services Customer Experience Social Media 271

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 168

Consumer Payment Services Fulfillment Multi-channel 168

lateshipment

AUGUST 1, 2022

Automation helps create a positive post-purchase experience for the customer and can have a significant impact on engagement and revenue opportunities. They expect to order from their chosen channel by selecting the shipping or pickup option that works best for them. Predicting Supply and Demand. Managing Orders. Fulfillment.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Bamboo Rose

JANUARY 18, 2024

Several stopped by to explore innovative supply chain solutions. 8 Key Takeaways and Themes Explored at NRF 2024 With an impressive list of speakers, including several of our customers, the event highlighted several key takeaways and themes that are shaping the future of retail. LEARN MORE ABOUT OUR SUPPLY PILOT ACQUISITION 8.

Retail 26

Retail Supplies eCommerce Events 26

GetElastic

AUGUST 17, 2020

Before you even think about what technology platform will be best suited to your company, you have to define business objectives. Objectives can include: Increased share of wallet from existing customers Incremental revenue from new customers. Shift of sales to more efficient channels (particularly repeat orders).

Document 113

Document eCommerce Platforms B2B eCommerce 113

GetElastic

MAY 13, 2019

Manufacturers and distributors still use (and will continue to use) traditional channels such as engaging directly with sales reps or customer service reps. At B2B online, during panel discussions, successful companies like MSC Industrial Supply and US Food shared their B2B ecommerce journey creating digital catalogs for buyers.

B2B 151

B2B B2C Channel Customer Loyalty 151

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Kissmetrics

SEPTEMBER 30, 2020

Keeping this in mind, digital strategy consulting can help you recognize new technologies and services suitable for your platform. Before choosing a specific candidate, you need to ask yourself the following questions: Does digital technology impact the businesses you are in? Customer expectations. Supplying the Necessities.

Social Media 265

Social Media SEO Technology Marketing 265

ESW

JUNE 1, 2023

The brand sought to capture existing demand for their products and cultivate direct consumer relationships by leveraging their existing US inventory and website to open a frictionless ecommerce channel for Canadian shoppers. However, they lacked the necessary technology and infrastructure and realized developing it in-house would take years.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

JULY 6, 2020

In situations where businesses have closed their physical locations, but people still work remotely, employees often feel disconnected from colleagues and engage with the public either over the phone or through online channels. In situations where businesses and customers interact in ways other than face-to-face, many things are lost.

Customer 156

Customer Magazine Channel Customer Loyalty 156

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. He currently runs E-talk podcast and can be spotted speaking at shows such as, 3PL and Supply Chain Summit. Twitter Supply Chain Dive Engineering.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. It’s clear that B2B businesses have a complex landscape to navigate.

B2B 71

B2B B2C Multi-channel eCommerce 71

GetElastic

SEPTEMBER 6, 2021

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. Clark is an experienced ecommerce professional with a demonstrated history of working successfully in the technology and services industry. LinkedIn.

B2B 144

B2B eCommerce White Paper Seminar 144

GetElastic

FEBRUARY 26, 2019

Zak Edwards, MD at Prezzybox.com explains that auto-replenishment technology really could work to provide a faultless in-store experience for consumers. “On The above certainly indicates that consumers have a thirst for automation across everyday tasks and chores, but how can retailer tap into this new, technology savvy customer?

Retail 141

Retail Subscription Technology Magazine 141