Optimizely

AUGUST 8, 2017

On the first day of eTail East, the sessions are split into three summits: Search Display & Online Media Summit, Email Marketing & Customer Retention Summit, and the Next Gen eCommerce Summit. Tapping Into The Omni-Channel Nature of Today’s Consumer. August 15: eCommerce and Omni-Channel Growth Tactics.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

Optimizely

AUGUST 7, 2018

The customer lifecycle is as varied and multifaceted as your customers themselves. Customers take a multi-step journey as they move from a brand new buyer to — hopefully — a loyal customer. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

lateshipment

APRIL 26, 2022

Provide multi-channel customer support. Whether your employees are attending to the customers or a chatbot – either way, the customer should have a good e-commerce shipping experience. And one of the ways to do that is to have a multi-channel approach.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. To make this a reality, focus on four main pillars: sales channels, marketing and advertising, operations, and fulfillment.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Fabric

DECEMBER 22, 2023

With the hustle and bustle of the Cyber 5 shopping season still fresh in retailers’ mind, and as we enter the home stretch of this holiday season, it’s important to take a moment to reflect on what worked and what still needs improvement for the overall customer shopping experience. million people visiting physical retail locations and 134.2

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

Smile.io

FEBRUARY 12, 2024

  Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Smile.io

NOVEMBER 14, 2023

First-party data is information collected directly from your customers or website visitors. This can happen on your website, through your app, or via channels like email, a loyalty program, and text/SMS. Knowing about your customers and the channels they come from is key for retargeting. What is first-party data?

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

GetElastic

APRIL 28, 2016

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using. Year after year.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

Kissmetrics

JULY 18, 2017

Multi-Channel Expansion. But scaling to multiple channels takes some finesse and strategy. Getting a handle on one channel can be difficult enough. Here are the four biggies to consider when you want to expand to multi-channels: 1. Do you have the manpower for customer service? Here’s how.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

GetElastic

JULY 22, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

Ecommerce Platforms

OCTOBER 5, 2018

It does not access it’s POS (point of sale) or multi-store back office. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. This is why W3bstore created a new platform from scratch, architected for this new way of serving customers.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . Firstly, customers are prepared to pay more for a great experience.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Smile.io

MAY 4, 2022

Use this as an opportunity to turn that customer into a repeat buyer. Reebok Post Purchase Email Email is an effective channel for earning repeat business. By offering a generous discount after a purchase, this entices the customer to return again to redeem their code. Offer multi-channel support.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. DMA excels at handling large, multi-national accounts for established medium-sized or blue-chip clients.

SEO 271

SEO Multi-channel Mobile B2B 271

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. Readers live in a multi-channel world. Lack of cross-channel reader experience is the top barrier, according to 45% of media executives.

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

Multi-channel retailing helps ensure retailers reach your audience wherever they are on their buyer’s journey, as well as their device preferences. With a point of sale system, you can reach new & existing customers anytime and anywhere, and your customers won’t have to wait in line to check out.

POS 81

POS Point of Sale Customer Retention Multi-channel 81

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Passive Communication: Many websites run through passive channels. Ecommerce.

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Retail TouchPoints

MARCH 30, 2023

Commerce [functionalities] used to be expensive to deploy and hard to maintain, but now you have multi-tenant SaaS MACH-based commerce vendors, so it makes much more sense to pay a nominal fee to use, for example, our shopping cart versus building something and maintaining that. View the session on demand.

POS 278

POS Omnichannel Webinar Point of Sale 278

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

ChannelSale

OCTOBER 16, 2017

No wonder, while newbies buy into the hype of popular marketplaces, smart sellers go for channels like Sears that are often underrated. Every big thing once started small; so take marginal profit with cheap price until you have managed to acquire a decent number of customers. Integrate with other channels.

Comparison Shopping 49

Comparison Shopping Multi-channel Magento Customer Retention 49

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

FastSpring

JANUARY 29, 2020

Multi-channel selling is a must. Multi-channel selling is a must. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Increasing customer retention through hassle-free billing. billion in sales.

Payment Services 81

Payment Services Merchant Services Payments eCommerce 81

SellBrite

SEPTEMBER 21, 2017

These are tricks of the trade that can fly under the radar but when used consistently, they help you achieve higher sales and stronger customer retention. Not all acquisition channels are created equal. Everyone knows multi-channel selling increases your customer reach. What actions do they take?

eCommerce 102

eCommerce Marketing Multi-channel Customer Retention 102

ChannelSale

OCTOBER 14, 2017

How your strategies are working, where you need to improve, how your potential customers acting—these are crucial questions whose answer you will get only from analytic tools. Signup to multi-channel e-commerce platform. Yes, don’t coldly treat them as customers who are good only if they are paying and have made their purchase.

Comparison Shopping 45

Comparison Shopping Customer Retention eCommerce eCommerce Platforms 45

ChannelSale

APRIL 18, 2018

Because even with all your social reach attempts and customer retention strategy, a large part of your online sales will come from search engine. So, if you’re looking to rank your products high on the likes of Amazon, eBay, Walmart, Sears, Jet.com, Google Shopping and other online channels, it won’t come easy to you.

Shipping Costs 66

Shipping Costs Multi-channel eCommerce eCommerce Software 66

Ecommerce Platforms

SEPTEMBER 30, 2019

Each channel possibly had its own distinct campaign, complete with independent variables and different sets of customers. The only problem, however, is this – the channels are disconnected and each one tends to operate independently. It allows users to send automated personalized messages through its engagement channels.

Omnichannel 165

Omnichannel Shopify Marketing Multichannel 165

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Revenue generated by coupons.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Omnisend

APRIL 23, 2021

Once you have a first-time buyer as a customer, you should strive to upgrade them to a repeat customer. By reaching out to them with relevant promotions, important information about their purchases, and addressing them through a variety of different channels, you can garner brand loyalty and create a customer for life.

Customer 78

Customer Merchant Services Multi-channel Reference 78

FastSpring

JANUARY 25, 2019

Multi-channel selling is a must. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Opening up additional customers segments who may have initially been hesitant to subscribe because of high upfront investment.

Payment Services 61

Payment Services Merchant Services Payments eCommerce 61

ChannelAdvisor

MAY 16, 2018

Digital Touchpoint #2: Channel Diversification. Expand to new sales channels. From eBay to Walmart to Google Shopping, plus dozens of other channels, scaling to new marketplaces and platforms helps ensure your products stay in front of purchase-ready consumers. Optimize product content across channels. But not Eric.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

ROI Revolution

OCTOBER 7, 2022

Understanding how customers behave during the holidays can help you as you improve your ongoing customer retention strategy. AB Tasty is an A/B testing platform that empowers brands to build better end-to-end experiences, drive growth across channels, and deliver seamless user experiences to make happy customers.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Lemonstand

JUNE 22, 2017

Integrated Marketing Channels. Integrating your marketing channels is crucial to building a lasting relationship with your customers and there’s a number of ways to do this. For starters, include social sharing links so products can be shared through a customer’s personal channels. Multi-Step Navigation Checkout.

eCommerce 80

eCommerce Multi-channel Shopping Carts Customer Retention 80

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. From there, SALESmanago can deliver personalized comms throughout the customer lifecycle using a variety of marketing and sales channels, including: Email. Your website.

Live Chat 104

Live Chat Social Media Magento Customer Data 104