Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Share Key Updates with a Company Newsletter.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Optimizely

MARCH 1, 2018

When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. Nurtures new customers to encourage a purchase. …and much more.

Customer Retention 170

Customer Retention Customer eCommerce Marketing 170

Retail TouchPoints

MAY 20, 2024

2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

Customer Retention 282

Customer Retention Fulfillment Mobile Customer Experience 282

Omniconvert

JANUARY 21, 2021

The pandemic is forcing companies and industries to invest in online growth. The post The Changes in Customer Retention Strategies That Will Affect eCommerce in 2021 appeared first on Omniconvert Ecommerce Growth Blog. The world is changing. Some industries are adopting.

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Customer Retention eCommerce Customer Blog 78

Omniconvert

SEPTEMBER 30, 2020

It doesn’t take much for a customer to leave a company. The post 6 Customer Retention Mistakes You Might Make — And How To Avoid Them appeared first on ECOMMERCE GROWTH Blog. There are just too many options and each is.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Ecommerce Guru

OCTOBER 19, 2021

According to studies, repeat customers may account for more than 40% of a company’s income, and boosting customer retention rates by 5% can boost earnings by 25% to 95%. Also Read: Easy Rules to Write Product Descriptions That Sell What are the best customer retention strategies?

Customer Retention 52

Customer Retention Customer Supplies eCommerce 52

Salsify

JULY 21, 2022

Businesses need new customers to grow. Without the influx of new shoppers, company revenue will stagnate, and ongoing success becomes a challenge.

Customer Retention 147

Customer Retention Improvements Customer 147

Omniconvert

OCTOBER 28, 2020

Most eCommerce companies are wasting an enormous amount of money on advertising. In this episode, The post Why customer retention matters – eCommerce Growth Tips Ep. We have a better way. 5 appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 68

Customer Retention eCommerce Customer Blog 68

Omniconvert

OCTOBER 22, 2019

Our main priority as marketers should always be to satisfy our customers and inspire loyalty, by positioning our eCommerce companies as part of a considered set of brands that are immediately recognizable to consumers. We can achieve this through a number of strategic choices.

Customer Retention 60

Customer Retention Improvements eCommerce Customer 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Groove

APRIL 15, 2024

Some of the features of using BigCommerce B2B Edition include: Custom Quoting and Pricing Often, wholesale transactions feature negotiated pricing based on several factors, including: Order volume Contract terms Customer segments Products BigCommerce B2B Edition allows you to generate personalized quotes and create custom pricing structures.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Omniconvert

FEBRUARY 7, 2020

Customer retention is one of the most important areas of marketing to acquire as a skill – it can help. The post How Do the Best Companies Retain Customers? appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 117

Customer Retention Customer Blog eCommerce 117

Smile.io

MARCH 1, 2023

According to Harvard Business , “87% of consumers are motivated to purchase from companies committed to making the world a better place.” ” Consumers vote with their wallets, deciding which businesses to support or not support, depending on a company’s beliefs and social mission.

Customer Retention 96

Customer Retention Customer Apparel Clothing 96

Forrester eCommerce

JULY 14, 2023

Customer obsession – putting customers at the center of leadership, strategy and operations – is critical to business success. Customer-obsessed companies increase revenue, profitability, customer retention, and employee engagement faster than other firms.

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Customer Customer Retention Operations Other 195

Retail TouchPoints

JANUARY 18, 2024

Digital Brands Group (DBG) — the parent company of a collection of digital-first lifestyle brands including Bailey 44 , Harper & Jones and Sundry — will open its first physical store in March 2024 and plans to have 50 locations within the next several years. million in annual revenue and annual cash flow of over $500,000 a year.

Retail 229

Retail Customer Retention eCommerce Channel 229

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JUNE 15, 2023

These companies have implemented new tools and strategies in one or several areas of the brand experience, raising the stakes for their competitors and the entire retail industry. These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 236

Customer Retention Jewelry Outdoor Fulfillment 236

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

Customer Retention 36

Customer Retention Shopify Customer eCommerce 36

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

Customer Retention 245

Customer Retention Information Customer Loyalty Mobile 245

GetElastic

DECEMBER 18, 2020

With the emphasis on customer retention, rather than customer acquisition, merchants have a higher chance of maintaining the loyalty of existing customers. The largest companies in the subscription eCommerce market have grown from $57 million in sales in 2011 to 7.5 Subscriptions. billion in sales.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Kissmetrics

MARCH 26, 2018

As daunting as it might be to master, digital advertising is an unavoidable growth channel for most SaaS companies. And all the while, competition with other SaaS companies for search rankings and audience attention is becoming fiercer. Because SaaS’s success is in customer retention.

Customer Retention 206

Customer Retention Social Media SEO Channel 206

Retail TouchPoints

JANUARY 29, 2024

Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical. The percentage using third-party companies also rose, from 29% to 38%. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023.

Fulfillment 266

Fulfillment Shipping Costs Omnichannel Retail 266

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 242

Shipping Costs Payment Services Banking Retail 242

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. When it comes to translation, context matters.

Retail 293

Retail Customer Experience Customer Retention Technology 293

Kissmetrics

JANUARY 3, 2018

To make matters worse, most companies sell to multiple customer personas. isn’t going to bring in paying customers. Their sole goal at most companies is to bring in more visitors. Meaning they often get caught up in customer acquisition and acquiring as many new visits as possible. New inbound leads.

Marketing 228

Marketing Channel Customer Retention Customer 228

Kissmetrics

DECEMBER 11, 2022

Think of this as something that’s bringing the above benefits together, helping companies increase ecommerce sales by simply using behavioral triggers via email, sometimes with automation. If the company is smart, they’ll send you an automated email reminding you to do so. They’re making choices while interacting with your content.

Marketing 275

Marketing Customer Retention White Paper Download 275

Retail TouchPoints

AUGUST 31, 2022

The company has been struggling to right itself for several months. stake in the company, a move that caused the company’s stock to tumble. stake in the company, a move that caused the company’s stock to tumble. A 25% Q1 sales drop reported in late June 2022 coincided with the departure of CEO Mark Tritton.

Customer Retention 265

Customer Retention Supplies Operations Fulfillment 265

Smile.io

APRIL 2, 2020

You may not have considered it before, but the two are actually different, and a loyalty program is what will transform your store from a company that sells things into a powerful brand with a community of advocates. You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention.

Customer Retention 54

Customer Retention Customer Social Media Information 54

Smile.io

APRIL 2, 2020

You may not have considered it before, but the two are actually different, and a loyalty program is what will transform your store from a company that sells things into a powerful brand with a community of advocates. You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention.

Customer Retention 54

Customer Retention Customer Social Media Information 54

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. Where else are my customers shopping?

Multi-channel 243

Multi-channel Payment Services Consumer Automotive 243

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. ”

Customer Retention 247

Customer Retention Shipping Costs Shipping Gifts 247

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 259

Customer Retention Customer Loyalty B2B Customer 259

Omniconvert

JANUARY 15, 2020

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

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Customer Experience Customer Blog eCommerce 120