BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Ecommerce Platforms

JUNE 17, 2019

This, of course, does not entail setting up multiple brick-and-mortar stores or international warehousing, but it does require a strategic and well-thought-out approach to shipping. Why should you care about ecommerce shipping ? Determining an Ecommerce Shipping Strategy: Understanding Shipping Variables and Setting Goals.

Shipping Costs 187

Shipping Costs Shipping eCommerce Payment Services 187

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways.

Travel 241

Travel Events Consumer Games 241

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 288

Merchant Services Payment Services Social Media Retail 288

Retail TouchPoints

SEPTEMBER 25, 2023

This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.) In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer.

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

FEBRUARY 12, 2024

One has to wonder whether it was a smart move for Temu to overtly focus on some of the biggest reasons why many consumers report feeling guilty when they shop on the app. All in all, two great spots from these newcomers who got their point across while demonstrating how in tune they are with today’s consumers. Of Course I Remember You!

Gifts 277

Gifts Consumer Games Supplies 277

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. And then of course, the business lens of it to make it scalable.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Of course, retailers and shopping centers need to continue working hard to attract Gen Z consumers, 60% of whom would rather spend their money on experiences than material items.

Food and Beverages 289

Food and Beverages Travel Hobbies Shipping Costs 289

Wiser

APRIL 30, 2020

Of course, it has also impacted everyday shoppers. To find out how much, Wiser Solutions surveyed more than 2,200 consumers in the U.S. Overall, the average consumer has changed their behavior due to the virus and stopped going out in public as much as they had before its spread. Consumer electronics – 23 percent.

Food and Beverages 109

Food and Beverages Consumer Sporting Goods Consumer Electronics 109

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. trillion , compared to January 2018 ( $4.2 trillion ).

Supplies 290

Supplies Shipping Costs Consumer Definition 290

ecomdash

JUNE 25, 2019

Consumers want to be able to buy the products they want, how they want, when they want. These expectations mean that fast shipping is a must for ecommerce businesses. Businesses that don’t offer customers two-day or next-day shipping will have a hard time competing with online marketplaces like Amazon. What is LTL Shipping?

Shipping Costs 60

Shipping Costs Shipping eCommerce Merchant Services 60

Retail TouchPoints

OCTOBER 3, 2022

That’s why rethinking operations and diversifying from beginning to end can set you up to quickly change course when you need to. For example, if a lifestyle boutique is selling prepackaged beauty goods, it can expand into selling by-the-pump bulk soaps and lotions and refillable bottles to consumers looking for no-waste refills.

Shipping Costs 279

Shipping Costs Shipping Technology Gifts 279

Kissmetrics

JULY 7, 2017

In the past, marketing to consumers based on things like how many pages they visited on a site were rudimentary at best. As the consumer visits more pages, browses more products or lingers on certain coupons, deals and offers will become more targeted and precise. Here are a few examples to get you brainstorming: Amazon.

Consumer 260

Consumer Marketing X-cart Shipping Costs 260

Retail TouchPoints

JUNE 15, 2022

Also, being consumers, probably not truly understanding what it takes to make these products so readily available and in abundance. With omnichannel comes inventory visibility in stores, the convergence of physical and digital, and of course, the famous ‘ last mile.’ Hey, that’s why they call it supply chain ! And it’s a tall order.

Supplies 264

Supplies Customer Omnichannel Shipping 264

Wiser

NOVEMBER 14, 2017

Experienced retailers understand that shoppers have grown used to free shipping and discounts, but offering both at the same time depletes margins and brand value. Free Shipping and Discounts During the Holidays . What they initially found shows us why the choice between free shipping and discounts is often so difficult.

Shipping Costs 83

Shipping Costs Shipping Demo Social Media 83

Retail TouchPoints

OCTOBER 13, 2020

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.

Small Business Retail 279

Small Business Retail Food and Beverages Beauty and Health Supplies 279

lateshipment

FEBRUARY 12, 2024

experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. Because, here’s what happens — On average, 1 in 5 parcels shipped face delivery issues, such as delays and getting lost, and customers are aware of this — making them constantly worry that their package would be one of them.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Social Media 278

Social Media Shipping Costs Customer Experience Consumer 278

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. Offer multiple Shipping options Shipping is the last element which your customer considers before clicking that buy button. There are various types of shipping options.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

NOVEMBER 1, 2023

Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Friendly Fraud and Consumer Awarenes s Third, a lack of customer awareness will also contribute to chargeback fraud. However, until consumer awareness increases, chargeback fraud may grow in volume.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

OrderDynamics

APRIL 11, 2019

New to Retail: BOPIS Free Shipping. If you know anything about retail, you know that BOPIS free shipping isn’t new! In effect, BOPIS is the new free shipping. Nor has there been enough focus on telling consumers about it. Nor has there been enough focus on telling consumers about it. Shipping Costs Rising.

Shipping Costs 59

Shipping Costs Shipping Retail Merchant Services 59

lateshipment

JANUARY 30, 2024

This anticipation of order deliveries facing issues (understandable, as 1-in-5 parcels shipped face delivery issues) leads to customers bombarding your support team with WISMO or Where IS My Order? The best way to do this is to automate notifications for important shipping events such as order confirmed, shipped, out-for-delivery, etc.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Kissmetrics

APRIL 20, 2021

Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. This style of shopping is gaining popularity because consumers prefer the speed and convenience of online shopping. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Of course, there’s abundant uncharted territory to delve into. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Of course, there’s abundant uncharted territory to delve into. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

FEBRUARY 9, 2021

An Astound Commerce survey conducted in May found that 60% of consumers made online purchases weekly or more often since the onset of the pandemic. Bolstering that finding is research by eMarketer which indicates that direct-to-consumer (D2C) ecommerce sales will expand to $18 billion in 2021. Tell your story.

Food and Beverages 306

Food and Beverages Omnichannel Social Media Consumer 306

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. The day-long event hit on various hot topics closely linked to these digitally native consumers, including authenticity, sustainability, mental health and wellness.

Social Media 328

Social Media Retail Games Consumer 328

Kissmetrics

MAY 28, 2021

It brings a lot of benefits to e-commerce businesses that offer worldwide or international shipping. You can serve multiple areas or ship products internationally or worldwide. How do you attract traffic from consumers based on a particular location? More consumers have shifted to e-commerce because it is fast and convenient.

SEO 338

SEO eCommerce Information Consumer 338

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Consumers will be more likely to spend money with retailers that make their lives much easier.

Gifts 289

Gifts eCommerce Webinar Consumer 289

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products.

Operations 192

Operations Drop Ship Beauty and Health Supplies 192

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. This is because the customers feel that the onus of on-time and issue-free delivery is on the brand they shopped from rather than the shipping carrier. And of course, more common during the pandemic. Label errors.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130