Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 221

Subscription B2B Mobile Customer Experience 221

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 202

Merchant Services eCommerce Channel Mobile 202

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Shipping Costs 230

Shipping Costs Omnichannel Customer Retention Retail 230

Smile.io

MARCH 8, 2024

It’s not just about technological advancements such as AI audio transcription for instant customer support and sales, but more about changes in customer expectations.    71% of consumers expect personalization. Loyalty & Reward Program Insights from Smile.io

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

RetailMinded

SEPTEMBER 30, 2023

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. The selection of a color palette isn’t just about aesthetics; it invokes psychological responses in consumers.

Customer 96

Customer Retail Customer Retention Recommendation 96

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. A 5% increase in customer retention can lead to a 25% to 95% increase in profits.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

FEBRUARY 26, 2020

In the event of a failed delivery, an angry post on Twitter or Facebook or a negative review from a customer on sites like Google or Yelp.com can cause irreversible damage to your brand and far worse, demotivate their followers, friends, and family from shopping with you. 2) Lose Loyal Customers to Bad Delivery Experiences.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 218

Payments Payment Services Customer Experience Social Media 218

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Consider factors like customer flow, product placement, and store aesthetics to optimize your structure.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

RetailMinded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a competitor. Why Proactive Customer Service Matters? Keep customers in the loop of their orders.

Customer 130

Customer Shipping Costs Shipping Events 130

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. is the most trusted loyalty platform 100% built for ecommerce brands.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Smile.io

NOVEMBER 29, 2023

When your average customer is willing to drop thousands of dollars for one pair of shoes, it’s worth keeping them around. based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

MAY 4, 2022

Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. With so many online retailers and product reviews to read over, consumers are more informed than ever before. Use this as an opportunity to turn that customer into a repeat buyer. Blog Gabrielle Policella 3.

eCommerce Marketing 74

eCommerce Marketing eCommerce Marketing Customer Retention 74

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Korona

MARCH 7, 2023

Analyzing POS gift card data is an effective way for retailers to draw insights from customer behavior that would otherwise be difficult to obtain from consumers. By taking advantage of this data, retailers can gain valuable perspective into how their customers shop and ultimately increase customer loyalty and overall sales.

POS 52

POS Gifts Payment Services Merchant Services 52

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? You and Yours.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

FEBRUARY 1, 2018

Some annotations may include quick and easy, must be done by me, not good at it, time consuming, and similar. On the other hand, if they are not good writers, or are fully consumed with other revenue generating activities, it might be better to go with the next step. Also think about the random tasks that consume too much of your time.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Ecommerce Platforms

MARCH 14, 2023

Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers. Review generation tools integrate with Google and social media platforms, while dashboards provide a long-term view of customer retention.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Smile.io

JANUARY 23, 2023

The trendy, environmentally conscious beauty brand has stolen the hearts of consumers all over the world, turning them into loyal brand advocates. So how did this company build such a loyal following of customers surrounded by so many competitors? We’re looking at the top 10 examples of CSR used as a customer retention tool.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. These criteria ensure you select a tool that not only meets current needs but also grows with your business.

Retail 41

Retail Operations Information Customer Loyalty 41

Omnisend

FEBRUARY 22, 2021

Modern brands view omnichannel marketing as a way to evolve with their customers as they move through life’s changes. A consumer may try your brand initially for a variety of reasons, but over time what your brand means to them will most certainly evolve. 2: Customer Experience. Putting Your Pieces Together.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Korona

OCTOBER 6, 2021

Age, gender, previous purchases, online interactions with your site, and how often consumers purchase your wines are information that your wine POS should collect. . Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

Age, gender, previous purchases, online interactions with your site, and how often consumers purchase your wines are information that your wine POS should collect. . Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Events 52

Demac Media

JANUARY 18, 2018

During retail’s busiest months (September – December) consumers are making lists and checking them twice, to buy gifts or treat themselves to something nice. Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. Communicating in a way that your customers understand?

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

Shopping Signals

MARCH 21, 2023

This includes everything from keyword research and technical audits through to link building campaigns and content marketing initiatives – all designed to boost website visibility and improve overall customer satisfaction levels. This means more organic traffic, higher rankings, and increased customer loyalty.

eCommerce 52

eCommerce SEO Improvements Mobile 52

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 185

Fulfillment Operations Shipping Costs Order Fulfillment 185

Smile.io

SEPTEMBER 2, 2021

Run Everything Labs' Keys to VIP Gamification through exclusive tiers Referrals redeemable for points Brand culture Indigenous Designs Care Coins Fashion may be constantly changing at a rapid pace, but consumer trends are shifting at an even faster one.

Fashion 58

Fashion Recommendation Customer Customer Retention 58