ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. From big names like Dollar Shave Club and HelloFresh to smaller, niche services like Expack, subscription boxes have been growing in popularity in recent years. On one hand, subscription services offer an exciting, convenient option for consumers.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years. Custom orders and varying membership levels.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

365 Retail

AUGUST 30, 2022

Are more customers likely to join loyalty schemes because of the cost-of-living crisis? According to pay.uk , most consumers have emerged from the pandemic with an unwavering sense of loyalty to the their favourite brands. In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. .

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

Lemonstand

APRIL 17, 2018

There has never been a better time to start a subscription box service. From 2013 to 2016 alone , the number of visitors to subscription box websites has grown by over 3,000% — from 722,000 to 21.4 And as of March of 2016, there were more than 2,000 subscription box services in the U.S. A Few Subscription Box Service Winners.

Subscription 78

Subscription Payment Services eCommerce Platforms Payments 78

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock.

B2C 146

B2C B2B Customer Retention Subscription 146

FastSpring

SEPTEMBER 24, 2020

Let’s dive deeper into how these terms are reported on in accounting. Other popular revenue models include: Subscriptions : One of the most common SaaS revenue models, businesses charge a customer a recurrent fee for the use of their product or service; could be monthly or yearly. The Future of Revenue: Subscription Revenue.

Payments 104

Payments Payment Services Subscription Reference 104

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 214

Payments Payment Services Customer Experience Social Media 214

GetElastic

AUGUST 20, 2019

Statistics show 48% of shoppers abandon a brand’s website and move on to the competitor due to poor customer experience (CX). And 89% of consumers quit shopping from ecommerce sites after experiencing poor CX. To be effective, journey maps should reflect your customer perspective. Analyze Consumer Behavior.

eCommerce 153

eCommerce Customer Customer Retention Information 153

Smile.io

MARCH 8, 2024

With smartphone subscriptions reaching 6.4 It’s not just about technological advancements such as AI audio transcription for instant customer support and sales, but more about changes in customer expectations.    71% of consumers expect personalization.   Another important factor is technology.

Social Media 73

Social Media Customer Loyalty Customer Retention eCommerce 73

BigCommerce

SEPTEMBER 21, 2018

By partnering with trusted influencers and high authority websites, you can improve your reputation and build consumer confidence. Gross orders – total sales your program reported. After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. Namely, take a look at the top three reasons consumers use ad blockers: Ads made to convert can come off as annoying, disruptive, or even a security concern, instead of as helpful or engaging. These consumers aren’t ready to purchase from you yet.

Mobile 363

Mobile Social Media Article Payment Services 363

Ecommerce Platforms

JANUARY 22, 2023

In this guide, we explain how to accept payments online, whether you’d simply like to add a quick payment button for one product, accept subscriptions for your content, or process thousands of ecommerce payments. Keep reading to learn all about how to accept payments online for your business! How Do You Accept Payments Online?

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Korona

FEBRUARY 9, 2023

These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. And while shipping costs reduce the frequency of orders, they are likely to result in fewer returns and a higher profit margin, as customers are not only likely to keep their goods but also to cover the shipping costs themselves.

Improvements 98

Improvements Payment Services POS Payments 98

Sailthru

NOVEMBER 20, 2017

The coming holiday season will provide a laboratory to examine a dramatic shift in consumer behavior: More consumers say they plan to use their smartphones to shop online than their laptops or desktops. In publishing news, customer retention is now a top priority for The New York Times, which has almost 2.5

Mobile 60

Mobile Gifts Customer Retention Article 60

Smile.io

MAY 4, 2022

Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. With so many online retailers and product reviews to read over, consumers are more informed than ever before. Use this as an opportunity to turn that customer into a repeat buyer.

eCommerce Marketing 76

eCommerce Marketing eCommerce Marketing Customer Retention 76

Smile.io

MARCH 20, 2024

If you choose not to provide a program, you risk losing sales to competitors offering customers the additional value they’re seeking.    Shopify reported that 70% of customers consider loyalty programs a leading factor in sticking with a brand, and 80% claim to purchase more frequently after joining a program.

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

Ecommerce Platforms

JULY 23, 2018

As a matter of fact, 80% of retail business owners agree that email marketing is their principal customer retention driver. It possibly has something to do with the fact that 77% of consumers prefer receiving promotional material through email, as opposed to social media, phone calls, texts, or direct mail. View Reports.

Marketing 112

Marketing Social Media Customer Retention Live Chat 112

Korona

OCTOBER 19, 2021

The problem may not be with your customer’s card but with your payment processor’s machines. For subscription or other scheduled payments, it is also advisable to set up a recurring payment system with your customers. It is also a good idea from a customer retention point of view.

Payment Services 52

Payment Services Payments Merchant Services POS 52

Korona

OCTOBER 19, 2021

The problem may not be with your customer’s card but with your payment processor’s machines. For subscription or other scheduled payments, it is also advisable to set up a recurring payment system with your customers. It is also a good idea from a customer retention point of view.

Payment Services 52

Payment Services Payments Merchant Services POS 52

Korona

AUGUST 23, 2022

The COVID-19 pandemic has driven consumers to value flexibility in their buying experience. And even better, they can order a subscription box and receive their products regularly without thinking about it. But the most critical question is how to start a subscription business. What is a subscription service?

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

FastSpring

AUGUST 15, 2019

“I always tend to try to look at the emerging trends or best practices, whether that’s in the consumer side coming over to the B2B side, or someone in B2B has done something very interesting,” he said. You could retarget them with ads that offer either a free trial or a discount off of your regular product subscription.

White Paper 68

White Paper Customer Retention B2B Social Media 68

Korona

OCTOBER 6, 2021

Customer analytics refers to the valuable data collected through your customers’ behavior to improve your marketing strategy. . Age, gender, previous purchases, online interactions with your site, and how often consumers purchase your wines are information that your wine POS should collect. . It’s a must.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

SEPTEMBER 7, 2022

For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one. Satisfied customers can generate profits through customer retention and referrals and lower customer acquisition costs.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Korona

OCTOBER 6, 2021

Customer analytics refers to the valuable data collected through your customers’ behavior to improve your marketing strategy. . Age, gender, previous purchases, online interactions with your site, and how often consumers purchase your wines are information that your wine POS should collect. . It’s a must.

POS 52

POS Payment Services Point of Sale Events 52

Korona

MARCH 7, 2023

Gift cards can be used as a marketing tool allowing you to create special offers or discounts that incentivize customers to come back and shop with you again. Our module is integrated and included in all of our subscriptions. Monitor the results continuously and tweak rules if necessary to keep your customers engaged and incentivized.

POS 52

POS Gifts Payment Services Merchant Services 52

Korona

SEPTEMBER 10, 2022

Good customer service can improve customers’ experiences by making them feel appreciated, valued, and essential. It might also facilitate the implementation of a subscription-based business , increased numbers of referrals, and a successful loyalty program. Customer retention : How many customers come back?

POS 52

POS Small Business Retail Point of Sale Operations 52

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 78

Customer Loyalty Customer Jewelry Social Media 78

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021. Instagram Checkout.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty. Consider adding subscription services.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Powerinbox

JANUARY 8, 2020

Monetization strategies for email often focus on Business-to-Consumer (B2C) channels, as the initial drivers of email monetization were generally focused on delivering value to end-users. Your average consumer, depending on your vertical, will be motivated by questions of comfort or desire.

B2B 64

B2B B2C Customer Retention Improvements 64

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. You can also: Create customized analytics reports set within particular time frames.

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. It also reports on engagement kpis and sales attributes.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138