Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry.

Customer Retention 219

Customer Retention Jewelry Outdoor Fulfillment 219

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 242

Customer Retention Customer Loyalty B2B Customer 242

Retail TouchPoints

AUGUST 31, 2022

On the strategic front, the retailer is moving away from its private label strategy in favor of “popular national brands and new, emerging direct-to-consumer brands,” according to a statement. A 25% Q1 sales drop reported in late June 2022 coincided with the departure of CEO Mark Tritton.

Customer Retention 250

Customer Retention Supplies Operations Fulfillment 250

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 203

Shipping Costs Gifts Fulfillment Consumer 203

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. Prediction 1: Retailers will continue to balance customer acquisition and retention. At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers.

Omnichannel 235

Omnichannel Fulfillment Customer Retention Channel 235

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. Rage clicks are present in 5.5% of all visits.

Merchant Services 206

Merchant Services eCommerce Channel Mobile 206

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

FEBRUARY 8, 2023

Even companies less dependent on advertising, such as Microsoft, reported a $100 million loss in revenue in its second quarter due to a reduction in ad spending. Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. There’s a paradigm shift in consumer behavior based on survival as opposed to luxury.

Social Media 223

Social Media Retail Customer Retention Consumer 223

lateshipment

FEBRUARY 6, 2024

But when it comes to an e-commerce business where product values and consumer spending differ, there is no actual guarantee on the specific amount or time of the customer’s next spending. What matters is that customers have a low tolerance for delivery issues and will shift to a competitor after one poor experience.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 261

Subscription Payment Services Payments Automotive 261

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 267

Customer Retention Social Media Shipping Point of Sale 267

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 197

Retail Article Omnichannel Customer Experience 197

Kissmetrics

DECEMBER 11, 2022

According to the latest Blueshift Report , trigger-based marketing emails outperform batch and blast emails by 497%. Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Increase Customer Retention. Types of Subscription Programs. Replenishment.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

GetElastic

DECEMBER 18, 2020

And though it may feel like we are slowly coming to the end of these unprecedented times, consumer buying behavior is forever changed, and will in turn, affect the success of many businesses for years to come. 52% of consumers say more than half of their purchases are influenced by convenience. Subscriptions. Marketplace Operations.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Customer Loyalty 185

Customer Loyalty Customer Retail Shipping Costs 185

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

365 Retail

AUGUST 30, 2022

Are more customers likely to join loyalty schemes because of the cost-of-living crisis? According to pay.uk , most consumers have emerged from the pandemic with an unwavering sense of loyalty to the their favourite brands. In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. .

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

Kissmetrics

FEBRUARY 11, 2021

If you are like most consumers, ethics matters a lot. Consumers are attracted to brands that promote sustainability, environmental causes, and social responsibility. It is a philosophy focused on using values like honesty, fairness, and social responsibility to build quality relationships with consumers.

Social Media 275

Social Media Marketing Beauty and Health Consumer 275

Retail TouchPoints

MARCH 26, 2021

These systems enable retailers to build tailor-made products at scale for each customer from a warehouse. For example, customers can create unique colorways for a pair of sneakers or add personalized text. Fast delivery remains an area of crucial importance for customers. Distributed Order Management System for Order Routing.

Customer Experience 302

Customer Experience Technology Customer Fulfillment 302

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Shipping Costs 219

Shipping Costs Omnichannel Customer Retention Retail 219

Omnisend

FEBRUARY 16, 2021

Gamified content is exactly what Gen Z is used to–easily-consumable, visual, and highly-addictive. Augmented reality tricks, old-school lottery, or gamified loyalty programs can help you to get customers’ attention and have them perceive your brand with long-term positive feelings, resulting in better engagement and additional sales.

Marketing 179

Marketing Gifts eCommerce Games 179

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock.

B2C 146

B2C B2B Customer Retention Subscription 146

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Your customers are on Amazon. consumers are using online marketplaces.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Kissmetrics

JANUARY 17, 2022

For example: they personalize subject lines companies send them to welcome new customers and acknowledge orders they target consumers who’ve abandoned carts. For further personalization, businesses can use their data and track consumers’ behavior to tailor the emails and increase the chances of a purchase.

Marketing 273

Marketing Recommendation Social Media Improvements 273

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? What do retailers have in store for them?

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Both retailers and customers have the opportunity to benefit from multiple features of the modern approach to retail. Inventory visibility for consumers is one of the most empowering aspects of omni-channel.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

GetElastic

SEPTEMBER 7, 2021

Long story short, the way I shop for, and consume, vitamins has totally changed. Prior to Netflix, many consumers had a membership to Blockbuster where they could browse, rent, and return movies at a local brick and mortar location. This enables Birchbox to make huge margins on samples while still keeping cost low for consumers.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Kissmetrics

MAY 18, 2021

This is done through A/B testing , data analysis, customer journey mapping , consumer research, and more. According to Unbounce , 70 percent of consumers report a slow load time decreases their chance of buying. Clients need to understand the value of their website and how it affects consumer relationships.

eCommerce 280

eCommerce SEO Improvements Document 280

BigCommerce

SEPTEMBER 21, 2018

By partnering with trusted influencers and high authority websites, you can improve your reputation and build consumer confidence. Gross orders – total sales your program reported. After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Smile.io

MARCH 8, 2024

It’s not just about technological advancements such as AI audio transcription for instant customer support and sales, but more about changes in customer expectations.    71% of consumers expect personalization. People no longer just want to click and buy. Loyalty & Reward Program Insights from Smile.io

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

GetElastic

AUGUST 20, 2019

Statistics show 48% of shoppers abandon a brand’s website and move on to the competitor due to poor customer experience (CX). And 89% of consumers quit shopping from ecommerce sites after experiencing poor CX. To be effective, journey maps should reflect your customer perspective. Analyze Consumer Behavior.

eCommerce 153

eCommerce Customer Customer Retention Information 153

365 Retail

DECEMBER 8, 2022

What really makes a difference to consumers, and how can retailers drive a positive emotional response from shoppers? All loyal customers are, first and foremost, happy customers. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences.

Customer 52

Customer Customer Retention Consumer Customer Experience 52