Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 263

Operations Shipping Costs Fulfillment Omnichannel 263

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 251

Shipping Costs Omnichannel Merchant Services Fulfillment 251

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 273

Shipping Costs Omnichannel Customer Retention Retail 273

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels.

Shipping Costs 305

Shipping Costs Gifts Fulfillment Consumer 305

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

JANUARY 3, 2024

By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. At the same time, costs continue to increase. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. According to McKinsey & Co.,

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

ESW

AUGUST 18, 2023

In multi-local commerce, customer centrism guides every vendor selection, pricing strategy and marketing campaign. For example, a brand may translate product pages to the local language but not display prices in local currency. In fact, 76% of consumers prefer buying from sites that display their language. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 71

Omnichannel eCommerce Shipping Costs Social Media 71

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 285

Shipping Costs Payment Services Merchant Services Payments 285

Retail TouchPoints

AUGUST 19, 2021

Businesses are taking a closer look at overall operations costs and the increased potential for online sales, which may one day permanently diminish the role of the physical store. They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Stores are, quite simply, expensive to operate.

Supplies 264

Supplies Shipping Costs Retail Fulfillment 264

Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

Omnichannel 62

Omnichannel Shipping Costs Channel Merchant Services 62

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 298

Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

DECEMBER 10, 2021

The rise of buy online, pick up in-store (BOPIS) and the lingering demand for more open spaces have made centers offering plenty of fresh air, easy access between parking facilities, and stores and amenities that go beyond just retail, all very attractive to consumers. Open Air Shopping Centers Enable Easy Omnichannel Services.

Shipping Costs 328

Shipping Costs Travel Omnichannel Leisure 328

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach. This, in turn, improves customer experience.

Omnichannel 52

Omnichannel Payment Services Customer Shipping Costs 52

Fabric Blog

MAY 7, 2024

It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales service.” Gartner defines DOM as software used to “orchestrate the fulfillment of customer orders placed through a retailer’s online channel.” This should also include in-store fulfillment applications.

Shipping Costs 52

Shipping Costs Payment Services eCommerce Order Fulfillment 52

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

Fulfillment 237

Fulfillment Shipping Costs Omnichannel Operations 237

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. High-end equates to more expensive products that target a more affluent audience.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Fabric

MARCH 14, 2023

trillion fashion and apparel industry—where $898 billion is transacted online —and where consumers are constantly seeking new styles, trends, brands, and designs. Source ] Dropshipping allows retailers to offer and test a wider variety of products without the upfront costs of purchasing and managing inventory. What Is Dropshipping?

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 276

Payment Services Retail Shipping Costs Mobile 276

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. The rescheduled Prime Day, set for Oct.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. The term “retail” refers to the sale of goods and services to consumers. How Does Retail Work? What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Wiser

JUNE 17, 2021

It’s a must to explore all options when looking for new sales channels, and one opportunity to simplify logistic processes is with Fulfillment by Amazon (FBA). In Spain, 30 percent of consumers who make their first purchase online do it with Amazon, so this marketplace is also a good way to reach a new audience.

Shipping Costs 78

Shipping Costs eCommerce Omnichannel Channel 78

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Is it at the price point I’m willing to pay? For one product, the lowest price may be more important, but for another product, that may not be my driving force.”.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

OCTOBER 1, 2021

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. “So One area where retailers have been doing a lot of work is omnichannel alignment. What does the consumer want?”

Banking 228

Banking Shipping Costs Recommendation Customer 228

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

lateshipment

NOVEMBER 26, 2023

Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

DECEMBER 14, 2023

This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. Combine email and SMS with Omnisend and grow your ecommerce store with pre-built automation workflows Start free today See pricing What are ecommerce apps? Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78