Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

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Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

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ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product.

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Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. We’ve gotten very good at optimizing, merchandising, understanding the ebb and flow and consumer demand in those physical stores.

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Retail TouchPoints

AUGUST 2, 2023

DTC is still very much alive and well, but digital-first companies are having to adapt to a new normal where competition is fiercer, financial pressure is ever-present and the marketing tactics that used to work so well are no longer cost-efficient. What that does is it allows you to put that money back into marketing and grow the business.”

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Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

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Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store.

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Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels.

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Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient. Does anyone actually like returns?

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Omnisend

JANUARY 17, 2023

Ecommerce store owners can use both these platforms without paying a cent, so you could be wondering which WooCommerce pricing elements we’re talking about. This is the WooCommerce pricing we’re referring to. However, if you know the true cost of WooCommerce beforehand, you can plan accordingly. WooCommerce pricing explained.

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

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Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

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Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities.

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365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

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Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever.

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ESW

AUGUST 18, 2023

In multi-local commerce, customer centrism guides every vendor selection, pricing strategy and marketing campaign. For example, a brand may translate product pages to the local language but not display prices in local currency. In fact, 76% of consumers prefer buying from sites that display their language. What do they expect?

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Retail TouchPoints

OCTOBER 23, 2023

“Given macroeconomic trends, including inflation and increased shipping costs, we believe that this course of action is the best path forward to ensure that Hello Bello continues to bring families the highest quality and most environmentally friendly products at affordable prices,” said Erica Buxton, CEO of Hello Bello, in a statement.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. Consumers expect immediate gratification. Holiday shopping season is upon us.

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Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

JANUARY 3, 2024

By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We

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Shipping Costs Merchant Services Fulfillment Omnichannel 147

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

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Consumer eCommerce Payment Services Shipping Costs 78

Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach. This, in turn, improves customer experience.

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Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Is it at the price point I’m willing to pay? For one product, the lowest price may be more important, but for another product, that may not be my driving force.”.

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Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

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Retail TouchPoints

MARCH 28, 2022

The partnership is Ulta Beauty’s latest move to reaffirm its stance as an omnichannel leader. Our pilot with the innovative return platform reinforced the value simplified, in-person returns offer consumers and retailers alike,” said Kecia Steelman, COO of Ulta Beauty in a statement. “Our

Merchant Services 245

Merchant Services PayPal Shipping Costs Omnichannel 245

Salsify

JANUARY 5, 2021

A consumer might research a product on your website before buying it in store. They may browse several retailers’ sites to compare prices before ultimately deciding to purchase your product on Amazon and taking advantage of two-day Prime shipping. The path to purchase is no longer linear.

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Ecommerce Platforms

OCTOBER 27, 2022

This means you need to plan how you’re going to store your goods, pick and pack them for delivery, ship them through the right providers, and so on. Fulfilment services can help to make this whole process less time consuming and frustrating. Affordable two-day shipping options. Customizable shipping materials.

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Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

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Retail TouchPoints

OCTOBER 1, 2021

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. Very simply, if you build inventory today and there’s inflation, you’re selling that product tomorrow at a higher price.

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Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

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Payment Services Retail Shipping Costs Mobile 277

Retail TouchPoints

DECEMBER 10, 2021

The rise of buy online, pick up in-store (BOPIS) and the lingering demand for more open spaces have made centers offering plenty of fresh air, easy access between parking facilities, and stores and amenities that go beyond just retail, all very attractive to consumers. Open Air Shopping Centers Enable Easy Omnichannel Services.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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