Remove Course Remove Customer Experience Remove Customer Loyalty Remove Online Retail
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3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

Retail TouchPoints

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Of course, post-purchase feedback is critical too. Craft tailored quizzes for meaningful insights.

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5 Key Business Challenges Behind Your Merchandising Strategy

Wiser

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. As we move further into modern retail, many businesses are also implementing online merchandising strategies. 3: Customer Loyalty. What is Merchandising?

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Online Retail in 2021: How to Create an Excellent eCommerce Experience

Korona

Prior to the internet, consumers, of course, had to purchase personal goods from departments, warehouses, discounts, pop-up shops, and other brick and mortar stores. Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful?

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

“You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. Put Away the Crystal Ball, Retail’s Future is Clear.

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The Rising Tide of Returns: Handling the Post-Holiday Surge  

ESW

But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Build loyalty In today’s competitive landscape, building brand loyalty is essential. The data helps personalise the customer experience or informs future decisions.

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. From November 2022 to January 2023, overall retail ecommerce return rates were consistently in the range of 10% to 16% each week.

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CCS 2021: Levi’s, 1-800-FLOWERS, Under Armour Reveal How They’re Meeting Fast-Changing Consumer Expectations

Retail TouchPoints

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

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