Optimizely

DECEMBER 14, 2017

This is exactly why you need to carefully monitor how each and every customer interacts with your brand on a daily basis and build out a customer engagement strategy. This, of course, isn’t always easy. As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Optimizely

DECEMBER 14, 2017

This is exactly why you need to carefully monitor how each and every customer interacts with your brand on a daily basis and build out a customer engagement strategy. This, of course, isn’t always easy. As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Retail TouchPoints

OCTOBER 16, 2023

Strategically designed surveys allow you to gather specific insights about your customers — insights which then allow you to segment your audience, which is a goldmine for tailoring Black Friday and Cyber Monday offers to individual tastes. Of course, post-purchase feedback is critical too.

Social Media 278

Social Media Consumer Information Marketing 278

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 3: Customer Loyalty. What is Merchandising?

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

lateshipment

NOVEMBER 8, 2023

Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention?

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

Retail TouchPoints

SEPTEMBER 30, 2021

However, poor sampling, size limitations, high costs and margin of human error can leave companies with data that’s inaccurate or already outdated by the time brands have time to course correct. Transforming Insight to Earnings and Loyalty. It’s time to unlock a whole new level of customer loyalty, retention and profitability.

Consumer 293

Consumer Social Media Improvements Customer Loyalty 293

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. The post The ethical retail experience – driving brand loyalty appeared first on iVend Retail.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Retail TouchPoints

SEPTEMBER 21, 2021

“You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. Building Loyalty with Connected Consumer Experiences.

Payments 260

Payments Payment Services Customer Experience Social Media 260

Optimizely

JULY 19, 2018

Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? . Don’t rely on bombarding customers with a pop-up coupon as soon as they arrive on your site. Try a loyalty program. The takeaway here?

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. We covered all of these activations across our social channels and, of course, it’s still on our [social] grid. HOOPBUS helped us stage a basketball game on this new court, including the True Religion team and others.

Fashion 261

Fashion Travel Multi-channel Games 261

Smile.io

FEBRUARY 16, 2024

Ecommerce Manager, to learn more about how Dr. Sam’s customer loyalty program has evolved over time.    “We introduced our loyalty program in 2019 as a means to appreciate and reward our loyal customers,” Sarah explains.   Exporting customer loyalty data from their old loyalty provider.

Customer Loyalty 76

Customer Loyalty Shipping Costs Social Media Gifts 76

GetElastic

APRIL 2, 2019

Bundling builds customer loyalty. Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. Siloed systems also make it harder to deliver consistent customer experience across existing and emerging touchpoints. Omnichannel journeys.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

365 Retail

DECEMBER 2, 2022

You can learn more with a FinTech online short course. Through this course, you’ll gain an up-to-date understanding of the FinTech market and how the maturing industry is shaping other sectors. Improving Customer Experience. Buy Now Pay Later.

Payment Services 52

Payment Services Financial Services Retail Banking 52

lateshipment

MARCH 9, 2022

You’ve of course experienced the sting of shipping delays, but it makes sense to take a look at how shipping delays can be problematic to retailers like you. Firstly, it is wise to realize that the customer assumes the onus of their parcels (even after you’ve handed them off to the shipping carrier) is on you, the retailer.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

AUGUST 8, 2023

T he REN Clean Skincare loyalty program takes a different approach, allowing members to spend their points on “green” actions like planting a tree or investing in cleaning ocean plastic. Of course, these feel-good benefits are on top of the standard perks like free shipping and VIP access to sales and events.

Travel 229

Travel Events Consumer Games 229

ESW

JANUARY 16, 2024

Brands and retailers should, of course, focus on reducing returns. But they can also leverage the returns process to build loyalty, collect first-party data and increase upsells. The Scale of the Problem Brands are dealing with unprecedented numbers of returns. The average return rate during non-peak seasons is a little over 16%.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Retail TouchPoints

MARCH 11, 2024

Tackling the Dark Side of Fandom Thomas referred to the cultural impact of fandoms such as Beyoncé’s “BeyHive” and Taylor Swift’s “Swifties,” as well as the influence of niche economies that have been created through conventions like Bravo’s BravoCon and, of course, Comic-Con.

Social Media 263

Social Media Consumer Reference Definition 263

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

AUGUST 10, 2022

Deliver on time, and if you have sent something wrong by mistake, and the customer is complaining about it, guide them in a proper way and refund or exchange the product. – Derek Bruce, Operations Director at Manchester First Aid Courses. Of course, the logos of these brands. Never compromise on customer service.

eCommerce 130

eCommerce Social Media Definition Shipping 130

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. If you want to garner customer loyalty, you have to stay top-of-mind.

Customer 72

Customer Payment Services Customer Loyalty Subscription 72

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Kissmetrics

NOVEMBER 25, 2020

Yes, it’s easy to stay engaged with customers when you have a handful, but what happens when you have hundreds, thousands, and more? As you automate things, you can improve the customer experience at your shop. Of course, you’ll want to be there for questions and customer service, although much of that can be automated as well.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

ESW

SEPTEMBER 1, 2023

Online shoppers are in an absolute frenzy during the holidays, so of course, return rates are going to go up,” said Johnson. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: 7: Is it possible to know how my customers’ delivery experiences were? Of course, yes. All this time, you might be wondering how can you improve your customers’ delivery experience if it is not in your hands? 8: Can I get a refund?

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 152

Consumer Payment Services Fulfillment Multi-channel 152

ESW

NOVEMBER 14, 2023

New or potential customers: Target those who have been casually browsing your ecommerce site. Include those with similar interests to your most loyal customers. Existing customers: Of course, regular shoppers are always a good audience to target with a sale. A Turnkey Solution A well-executed flash sale is not to achieve.

Payment Services 88

Payment Services Payments Events Social Media 88

365 Retail

JULY 5, 2022

However, if they’ve heard from a trusted source that a brand is offering a similar product for a similar price with a much better customer experience, they may be swayed into buying from that brand instead. Brands should take a proactive, rather than reactive approach, to increase customer loyalty. Utilise data .

Leisure 73

Leisure Customer Loyalty Customer Experience Gifts 73

Retail TouchPoints

JULY 6, 2020

Businesses run the risk of becoming largely transaction based, rather than relationally based, which frequently serves as the fuel behind customer loyalty. Yet it’s possible that current conditions cause employees to feel more disconnected with their customers than ever before. What Can Be Done?

Customer 152

Customer Magazine Channel Customer Loyalty 152

lateshipment

JANUARY 24, 2022

And of course, more common during the pandemic. Here are some of the most common reasons why your customer’s package might face a delivery exception. This is because your customers feel missed out of the loop regarding their orders and are wondering why there isn’t an update. What Causes a Delivery Exception to Occur?

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

iVend

MAY 9, 2022

For retailers who understand the pattern of how retail is changing, and have a retail strategy to address it, supplying locally made, grown or produced goods can be a powerful way to deliver a positive customer experience, increase loyalty and generate additional sales and revenue.

Retail 52

Retail Supplies Customer Experience Travel 52

Algopix

JANUARY 5, 2023

It helps you understand how customers perceive your products, services, and overall customer experience. And, it helps to ensure that you’re delivering a great experience that keeps buyers coming back. This will help you gain insights into how customers perceive your products and services.

Improvements 78

Improvements Customer Experience Information Customer 78

Retail TouchPoints

FEBRUARY 28, 2022

Panoramic Ventures is of the mindset that all industries, from financial and legal services to software, and of course, media, music and art, can benefit from web3. Making Community-Led Commerce a Reality. Mathur argues that opening creative opportunities and ownership to a broader community will help “spur innovation” within the economy.

Consumer 316

Consumer Social Media Arts Retail 316

GetElastic

OCTOBER 21, 2022

His blogs, training courses, SEO insights and active Twitter are great resources for any modern digital marketer. Now a highly recognized influencer and speaker in the eCommerce space, Chou has taught thousands of students how to profitably sell physical products online through his training course profitableonlinestore.com.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine. Money is, of course, at the heart of the retail game. Make it easier to buy now.

Customer 81

Customer Retail Live Chat eCommerce 81