Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever. One truly can’t exist without the other,” she said. “I

Marketing 287

Marketing Customer Loyalty Omnichannel eCommerce 287

Retail TouchPoints

JULY 14, 2023

Artificial intelligence (AI) is reshaping the way brands connect with their customers. Although the impact of ChatGPT and other generative AI tools and plug-ins is yet to be established, these capabilities are being considered a driving force behind how many businesses will gain a competitive advantage.

eCommerce 216

eCommerce Order Fulfillment Fulfillment Multi-channel 216

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Increase Customer Engagement.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Wiser

APRIL 26, 2022

This is why it’s important that you monitor your merchandising compliance at retail stores with tools like Wiser’s Retail Intelligence. 2: Omnichannel Buying Experiences. It’s been mentioned repeatedly that modern shoppers experience more of an omnichannel buying experience. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Ecommerce Platforms

JULY 9, 2022

Most people know Shopify is one of the most popular ecommerce website building tools on the market. With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. Customer loyalty programs with distinct customer profiles.

POS 180

POS Shopify Payment Services Shipping Costs 180

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Algopix

OCTOBER 15, 2023

The goal is to create a cohesive and unified view of the customer journey, regardless of how and where customers interact with a brand. Cross-channel tracking relies on the collection and analysis of data from various touchpoints, which are then integrated into a central database.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

365 Retail

MAY 1, 2024

It also guarantees that your virtual storefront stays up and running 24/7, using monitoring tools and proactive maintenance to prevent outages. A good ecommerce customer support team also focuses on performance optimization. Store and Customer Data Protection Cyber threats are lurking at every corner online.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Ecommerce Platforms

AUGUST 29, 2022

Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. With Referral Candy, you can also customize your landing pages and pop-ups however you choose, ensuring they reflect your brand personality.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles.

eCommerce 191

eCommerce Mobile Channel Customer Loyalty 191

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Personalize interactions: Tailor support interactions to individual customer needs and preferences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 74

Merchant Services Marketing Payment Services Omnichannel 74

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Data Analytics. Sales Channel Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Kibo

DECEMBER 14, 2021

Let’s dive into how brands can take advantage of the omnichannel customer journey, mobile experiences, social media, and corporate responsibility to reach and secure the millennial consumer today and into the future. Thus, many prefer the ease of an omnichannel customer experience to keep their business and attention.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 259

Customer Loyalty Retail Shipping Costs Financial Services 259

Payoneer

FEBRUARY 22, 2023

How Payoneer can help with payments to and from Nigeria Payoneer provides you with the tools and services to effectively manage your incoming and outgoing business payments. Social media can be a powerful tool for building brand awareness and engaging with customers.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

NOVEMBER 27, 2019

Both of these tools are market leaders in the payment industry, with features that have transformed the way that we pay for the things that we need. However, while Stripe and Square do have a lot in common – they're not the same tools – and they shouldn't be treated as such. Not sure how to choose between Stripe vs Square?

Payment Services 104

Payment Services Merchant Services Payments POS 104

Omnisend

DECEMBER 7, 2021

With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. It’s a chance to show your customers how much you appreciate them by giving them the thrill of a free gift.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Smile.io

NOVEMBER 5, 2019

Not only does personalization bolster sales, but it can also increase customer loyalty. 44% of customers said they would become repeat buyers following a personalized shopping experience. If you’re ready to get started, here are 5 ecommerce personalization tactics and segmentation tools to implement immediately.

eCommerce 43

eCommerce Recommendation Customer Experience Mobile 43

Retalon

APRIL 27, 2021

Advanced analytics software powered by artificial intelligence (AI) can collate data from a variety of sources and automatically analyze it to make profitable recommendations. These new tools change the way retailers approach their business. Order fulfillment automation.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 66

Omnichannel Multichannel Marketing eCommerce 66

Omnisend

MAY 24, 2021

Identifying, attracting, and retaining the right kind of customers is key to the success of any business, so it’s crucial to have the right tools on hand to maximize your potential. But first, let’s take a closer look at what customer data analysis is. What are Customer Analytics? Why is this important?

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. This can done be through an automated agreement lifecycle management tool, which ensures both parties have the most up-to-date information. A unique opportunity: promotions.

Shipping Costs 262

Shipping Costs eCommerce Customer Loyalty Information 262

Optimizely

FEBRUARY 6, 2018

Done well, personalization is an incredibly valuable tool to enable B2C marketers to boost customer loyalty, increase average order value, and customer lifetime value. Here’s how your customer data can better power truly personalized marketing efforts. Gather relevant customer data.

Marketing 277

Marketing B2C Customer Data Channel 277

Ecommerce Platforms

MARCH 14, 2023

In fact, BigCommerce stands as one of the most popular SaaS tools on the modern market. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. What are the Best BigCommerce Apps?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

APRIL 5, 2022

A fantastic tool for modern retailers, Square POS combines inventory tracking with a variety of powerful features, like collaboration and team management tools. Perhaps the ultimate tool for companies looking to sell online, with the flexibility to sell offline too, Shopify has it all. Square POS Review. Go to the top.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

DECEMBER 23, 2019

CRM, or Customer Relationship Management Software in full, is a specialized system for driving your customer interactions. And to achieve that, a typical CRM platform comes with a set of tools for managing customer information, running email campaigns, messaging customers via social media, task management, workflow management, etc.

Social Media 129

Social Media Management Multi-channel Mobile 129