Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. However, it's far from being the only eCommerce solution on the block. Shopify Arguably the most recognizable of all online shopping platforms, Shopify is an eCommerce giant with over 2 million live stores running on the Shopify platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

AUGUST 13, 2021

HBC will separate Hudson’s Bay into distinct brick-and-mortar and ecommerce businesses in an effort to accelerate the brand’s digital-first transformation. The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

RTP blog

JUNE 29, 2018

Below are several ways retailers can market more effectively to engage their customers and reduce cart abandonment. Although mobile devices account for over half of all traffic in e-Commerce, often the online shopping experience is not optimized for mobile.

eCommerce 150

eCommerce Retail Omnichannel Mobile 150

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? It instead reimagines business through an omnichannel-first lens. The commerce catalog is a perfect place to start.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

JULY 2, 2020

Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp drops in sales. As a result of the crisis, store closures and supply chain disruptions, there has been a drop in sales in stores and e-Commerce.

eCommerce 246

eCommerce Retail Omnichannel Operations 246

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. Despite the appeal and growth of ecommerce, retail profitability has been on a decline. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. In 2019, it declined to 6.7%

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista. So how can you stay competitive and differentiate your ecommerce fashion brand among a saturated online clothing industry?

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

Payment Services 78

Payment Services eCommerce Management Customer 78

Algopix

OCTOBER 15, 2023

Cross-channel tracking relies on the collection and analysis of data from various touchpoints, which are then integrated into a central database. Advanced analytics tools and technologies help businesses make sense of this data, providing valuable insights into customer behavior, preferences, and engagement patterns.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Retail TouchPoints

DECEMBER 13, 2021

Tharp : When you think about Cloud in general, there’s all the infrastructure capability, running your ecommerce site, setting up data platforms, but we’re also trying unlock value in all the different retail value chain steps. But it’s not just ecommerce, it’s also about digital experience in stores.

Channel 182

Channel Omnichannel Retail Merchant Services 182

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

365 Retail

SEPTEMBER 20, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage , the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

Omnichannel 65

Omnichannel Customer Data Channel Improvements 65

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 289

Omnichannel Customer Data Mobile Recommendation 289

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

OCTOBER 18, 2021

Your shopper doesn’t think about “omnichannel” when they’re switching between social to website to email to store. In order to make the cross-channel dream a reality, brands need to pass data quickly between channels. If data can move quickly, the value of customer insights compounds exponentially across the organization.

Customer Experience 297

Customer Experience Customer Channel Omnichannel 297

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 A powerful solution for enterprise Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retailers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Ecommerce Platforms

FEBRUARY 23, 2021

As your business grows, your enterprise ecommerce platform needs to be equipped to handle a range of tasks, from rendering product catalogs to managing orders. Your ecommerce software holds your company together and keeps it running when you’re trying to guide your clients through your checkout. The Best Enterprise Ecommerce Platforms.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. Own your customer data.

B2C 210

B2C Customer Data Omnichannel Point of Sale 210

365 Retail

FEBRUARY 1, 2024

Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. E-commerce platforms have expanded exponentially, providing consumers with unprecedented convenience and choice. Walmart has nailed omnichannel retailing with its click-and-collect service.

eCommerce Platforms 52

eCommerce Platforms Omnichannel eCommerce Recommendation 52

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 223

Payment Services Payments Retail Sporting Goods 223

ROI Revolution

JUNE 6, 2022

To give you a picture of the current D2C ecommerce landscape, we conducted a survey of over 170 digital marketing professionals from a wide range of industries and company revenue. In this article, dive into the data behind direct to consumer marketing and how your brand can leverage D2C for profitable growth. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

FEBRUARY 18, 2021

An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Like any new technology investment, retailers need to think critically about the role, and potential value, of appointment setting. Are Appointments in Your Future? 4 Keys to Success.

Retail 309

Retail Beauty and Health Books Omnichannel 309

365 Retail

NOVEMBER 17, 2023

Retail has always been a rapidly evolving industry, but the advent of digital technology has accelerated its transformation. Today’s retailers face an increasingly competitive environment, driven by changing consumer behaviours and technological advancements. This is where IT support from Infinity Group shines.

Retail 59

Retail eCommerce Customer Experience Technology 59

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Optimizely

AUGUST 31, 2017

Your ecommerce business relies on this type of technology-driven personalization for one reason: it’s incredibly effective. Unfortunately, when ecommerce marketing goes wrong, it can go very, very wrong. Instead of converting a new customer, this email instead annoyed her. Don’t become a tragedy.

eCommerce 199

eCommerce B2C Gifts Marketing 199

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 236

Customer Loyalty Customer Retail Shipping Costs 236

Forrester eCommerce

JUNE 3, 2021

Forrester defines cross-channel campaign management (CCCM) as “enterprise marketing technology that supports customer data management, analytics, segmentation, and workflow tools for designing, executing, and measuring campaigns for digital […].

Channel 235

Channel Management Customer Data Technology 235

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. UPS plans to bring on 100,000.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Examine Your Marketing Technology Stack. Since the pandemic, many retailers have adopted new technologies to communicate with customers through new channels, offer new delivery and pickup options, and highlight free cancellation policies or automated refund systems to give your customers an added sense of security.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

SEPTEMBER 17, 2020

Our recent research found brands that offer this kind of end-to-end “personalized commerce” not only see higher ROI, but they are also in the best position to quickly pivot their business to meet changing customer behaviors and deliver personalized messaging to accompany it.

eCommerce 213

eCommerce Mobile Channel Customer Loyalty 213

Retail TouchPoints

MARCH 25, 2022

These are all qualities of ecommerce, so why not connect the online shopping experience with the POS? The customer data is stored in the app, so all it takes is a few clicks to pay. Near Field Communication (NFC) technology works on a similar principle. These include NFC, omnichannel and wallets like Apple Pay.

Payments 278

Payments Payment Services Social Media Electronics 278