Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 266

Customer Experience Customer Omnichannel Social Media 266

Retail TouchPoints

OCTOBER 16, 2023

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Thankfully, the emergence of zero-party data as a key brand asset has inspired more engaging – and effective – ways of interacting with customers.

Social Media 245

Social Media Consumer Information Marketing 245

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Resellers and bots aren’t fussy or loyal customers. 2021 saw bot traffic grow 5.5

Retail 226

Retail Beauty and Health eCommerce Social Media 226

Optimizely

JULY 31, 2018

Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Where to start: Cladding, Packaging, and Online Shopping — The psychology behind why most of us are ravenous online shoppers helps to shed light on buyers’ psyches. Planet Money.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

Optimizely

OCTOBER 31, 2017

Amazon has all the sales — 43% of ALL online retail sales in the US went through Amazon in 2016. And Amazon is rapidly expanding into new markets like groceries, fashion , and even fitness. It seems like no matter what you do as an ecommerce retailer, Amazon is pushing into your space and taking over.

eCommerce 569

eCommerce Shipping Costs Definition Customer Experience 569