Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 275

Consumer Customer Loyalty Customer Experience Recommendation 275

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 308

Customer Loyalty Social Media Customer Experience Fashion 308

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. How to Make the Best Customer Loyalty Experience. Gabrielle Policella.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 247

Accessories Customer Loyalty Events Apparel 247

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Using video to increase customer loyalty. Understanding the video opportunity.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. In their survey, 88% of respondents felt that reducing pollution in the fashion industry was a top priority.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. This is because they’re short and snappy, meeting consumers’ demands for convenience and speed.

Social Media 278

Social Media Consumer Information Marketing 278

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Instead, they’re open to discovering new items that they’ll be just as excited about.

Recommendation 289

Recommendation Arts Retail Consumer 289

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 264

Management Marketing Order Fulfillment Customer Experience 264

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Optimizely

JULY 19, 2018

Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? . Save for the odd one-off sale a year, the menswear fashion brand sticks to hooking new customers with their high-quality products.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Wiser

AUGUST 28, 2023

Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback. Integrating these insights into your retail assortment strategy allows for dynamic adaptation to customer needs and expectations, leading to increased customer loyalty and sales.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. Resellers and bots aren’t fussy or loyal customers. Let’s look at why.

Retail 289

Retail Beauty and Health eCommerce Social Media 289

ESW

JULY 12, 2023

Customers also tend to trust reviews twelve times more than any other form of marketing. Social proof of this type helps customers decide whether to purchase a product, as they get first-hand testimonials from customers who enjoyed the product and customer experience — or not.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Retail TouchPoints

JUNE 22, 2023

Together, these methods allow Anthropologie to respond to new competition from SHEIN and other fast-fashion players without sacrificing its brand intention to provide an aspirational curated assortment. “A In addition to rental and resale, the brand also offers various buy now, pay later services, including Klarna and Afterpay.

Customer 278

Customer Clothing Consumer Fashion 278

365 Retail

JUNE 2, 2021

Online brands are starting to recognise the appetite for personalised shopping experiences and one of the most significant changes in the fashion industry is the demand for more personal try-on experiences. . Fashion brands have the biggest opportunity for online personalisation.

Fashion 90

Fashion Social Media Arts Customer Loyalty 90

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. YoY growth. YoY, respectively.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Optimizely

SEPTEMBER 18, 2018

Need Supply Co has grown its fan base by embracing indie fashion designers, as well as designer labels that weren’t available in its native Richmond, Virginia back in the pre-internet days of the early 1990s. They also invest heavily in fashion-driven editorial content on their website. Need Supply: Stay true to your roots.

B2C 261

B2C Fashion Magazine Jewelry 261

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

RTP blog

AUGUST 10, 2018

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. The LIKEtoKNOW.it Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

SEPTEMBER 1, 2023

There are four key differentiators JCPenney plans to focus on in its latest transformation journey: Accessible fashion: JCPenney has invested substantially in its brand partnerships, its private label brands and new collaborations that aim to increase relevance in key categories — especially fashion.

POS 256

POS Merchant Services Supplies Improvements 256

Retail TouchPoints

MARCH 15, 2021

“However, we’re also mindful that it’s important for us that our experience still be very informative, quick and insightful for those that are going to be buying at Macy’s or anywhere else we may sell. Don’t Be Afraid to Experiment with New Experiential Technology.

Home Furnishings 246

Home Furnishings Presentation Toys Technology 246

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. Forever21 runs one of the most successful user-generated content strategies among fashion brands. The Benefits of Social Commerce to eCommerce Businesses.

Social Media 246

Social Media eCommerce Gifts Article 246

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world. Source ].

eCommerce 139

eCommerce Social Media Magazine Subscription 139

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Wiser

MAY 30, 2023

Reformation Reformation is an online fashion brand that specializes in eco-friendly clothing. By taking these steps, not only will a business decrease its carbon footprint, but it may also gain customer loyalty as consumers become more conscious of the companies they support. The post What is Sustainability in Retail?

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. Forever21 runs one of the most successful user-generated content strategies among fashion brands. The Benefits of Social Commerce to eCommerce Businesses.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. Fashion and accessories 1.   This bold fashion brand sells quality, trendy, African-inspired fashion at affordable prices.

Beauty and Health 70

Beauty and Health Accessories Fashion Clothing 70

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 278

Apparel eCommerce Fulfillment Order Fulfillment 278