Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 218

Payments Payment Services Customer Experience Social Media 218

Retail TouchPoints

AUGUST 23, 2023

The brand’s Nike Training Club app puts the brand’s gear to work with personalized home workouts, and its SNKRS app helps sneakerheads locate rare and highly sought-after pairs, plus sign up for personalized notifications on new drops. Meanwhile, in the Nike app, shoppers can access early product drops and solicit styling advice from experts.

Travel 194

Travel Clothing Technology Customer Loyalty 194

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Here is where the back-end and the client-facing experience converge.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 297

Customer Experience Technology Presentation Management 297

RTP blog

NOVEMBER 19, 2018

This could be building location-based services into a mobile app to quickly locate products in-store, or by enabling chat functions seamlessly into the online experience. Finding ways to make associates more effective through mobile tools, in-store collaboration and training are proven to make a positive impact.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 266

Customer Experience Technology Customer Retail 266

365 Retail

JULY 2, 2023

Consider the following strategies: Mobile Applications : Develop or partner with taxi-hailing mobile applications to streamline the booking process, increase customer convenience, and minimise the need for manual dispatching. This enhances the customer experience and fosters customer loyalty.

Payment Services 52

Payment Services Improvements Travel Operations 52

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. Retailers are dealing with a new reality post-pandemic that is challenging the way they recruit, train, motivate and equip their store staff.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 73

Social Media POS Gifts Events 73

MagentoBrain

MAY 4, 2023

Advanced Analytics: Includes advanced analytics features such as data modeling, predictive analytics, and segmentation, which can help businesses gain deeper insights into their customer base and improve their overall performance. Train your team: Once set up, it's important to train your team on how to use the platform effectively.

Magento 52

Magento Payment Services Payments eCommerce 52

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. FAQ10: Are there any email marketing software solutions that offer mobile optimization?

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? Mobile interface . Let customers test products virtually.

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

retailnext

NOVEMBER 26, 2019

But there’s no denying that fighting for shopper foot traffic and customer loyalty is an uphill battle. As a store owner and/or manager, you have to be intentional with your branding and shopper experience and make those first impressions count. Figure Out Who Your Customers Are. Going the Extra Mile.

Improvements 81

Improvements eCommerce Customer Loyalty Customer 81

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

GetElastic

OCTOBER 21, 2022

His blogs, training courses, SEO insights and active Twitter are great resources for any modern digital marketer. Now a highly recognized influencer and speaker in the eCommerce space, Chou has taught thousands of students how to profitably sell physical products online through his training course profitableonlinestore.com.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Retail TouchPoints

DECEMBER 16, 2022

A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages. Mobility is essential for assisted selling success. mPOS solutions provide real-time analytics and customer data.

Technology 261

Technology Payment Services Retail POS 261

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Build Customer Loyalty.

Payment Services 74

Payment Services POS Mobile Operations 74

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

OrderDynamics

APRIL 25, 2019

Three hundred complete online purchases, and in-store experiences were taken. All to take a first, ground floor measure of the customer experience in retail using click and collect. In-Store Experience: Why it’s Important. The study reviews the online store shopping experience. Collection Automation.

Retail 57

Retail Management Customer Loyalty Technology 57

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. Management Console training. Restaurant & Bar.

POS 118

POS Payment Services Payments Point of Sale 118

Algopix

JULY 24, 2023

Key Features of Order Management Systems An Order Management System (OMS) is a critical tool for eCommerce businesses looking to streamline their order processing and enhance customer experience. This mobile accessibility empowers them to respond promptly to customer inquiries and manage urgent tasks efficiently.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. Modern order management systems offer a mobile application to support efficient store operations for BOPIS.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Korona

FEBRUARY 13, 2023

Multi-channel retailing refers to implementing multiple sales channels, such as brick-and-mortar stores, online marketplaces, mobile apps, and catalogs, to create a seamless customer shopping experience. The company has created a seamless shopping experience for customers, with a consistent look and feel across all channels.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines can help businesses improve customer loyalty by providing personalized and relevant offers, improving the customer experience, and boosting revenue. A third-party promotions offering will often provide a list of pre-existing support or training materials to help you get started.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. Remain Customer-Obsessed The heart of omni is enriching customer experiences.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Korona

MARCH 4, 2023

It’s what facilitates transactions with customers, helping you to improve operational efficiency and provide a better customer experience. Others only need a mobile card reader, while some need a variety of point of sale equipment spread across different locations. How much training will be required?

Point of Sale 52

Point of Sale Payment Services Payments Merchant Services 52

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. The system itself comes in the form of mobile apps for both Android and iOS devices. Mobile reporting. Mobile checkout. Customer data across locations. Mobile payments.

POS 118

POS Payment Services Merchant Services lightspeed 118

RetailMinded

JULY 28, 2022

This is crucial to meet consumer demands, offer quicker and easier delivery options, reduce transportation costs, and revamp overall customer experiences. You can also use this guide if you’re planning to become an independent freight agent in addition to your professional training with experts in the logistics industry.

Shipping Costs 52

Shipping Costs Payment Services Retail Order Fulfillment 52

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. The system itself comes in the form of mobile apps for both Android and iOS devices. Mobile reporting. Mobile checkout. Customer data across locations. Mobile payments.

POS 104

POS Payment Services Merchant Services lightspeed 104

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Shopping apps are still relevant: Atlanta Light Bulbs worked with a BigCommerce partner, AppMixture , to build out a mobile app for their B2B buyers.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. On one hand, we have customers while on the other, you get to handle leads. Who Should Consider Using HubSpot CRM Software?

Social Media 129

Social Media Management Multi-channel Mobile 129

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. The tool can be customized to suit your business, with color, theme, and positioning changes available for each site.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196