Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. He is a faculty coach at The University of Chicago Booth School of Business, training educators on new innovation concepts.

Retail 282

Retail Mobile Consumer Operations 282

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

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Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. However, don’t be afraid to leap forward with your associate mobile strategy.

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Customer Experience Customer Technology Mobile 150

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

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Customer Experience Customer Retail Technology 84

iVend

JANUARY 13, 2022

Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

Customer Experience 95

Customer Experience Management Customer POS 95

iVend

APRIL 5, 2023

These five features combine to help you minimise cost, delight your customers and steal a march on your competition. So let’s take a look at how to use data to improve customer experience – here’s our top seven tips: #1 Connectivity In today’s joined-up world, connectivity is essential. from 2023 to 2030, taking it up to US $85.11

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Customer Experience Payment Services POS Improvements 52

Retail TouchPoints

JULY 19, 2023

Offer leadership and soft skills training Store associates are busier than ever. They handle in-store customer service issues, stock shelves and even pick and pack online orders. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

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Technology Mobile Customer Experience Download 187

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 253

Mobile Recommendation Technology Customer Experience 253

Retail TouchPoints

DECEMBER 16, 2022

A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages. Mobility is essential for assisted selling success. mPOS solutions provide real-time analytics and customer data.

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Technology Payment Services Retail POS 274

365 Retail

JANUARY 4, 2023

Achieving this is not rocket science – it simply requires smart use of technology that is disarmingly similar to what we all carry about 24 hours a day – our mobile devices! Retailers need to think beyond the realms of what mobile technology can do for their customers and think about what it can do for their people and their processes.

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Mobile Technology Retail Customer Experience 70

Retail TouchPoints

FEBRUARY 6, 2024

Petco has long offered dog training as well. When a customer comes into our environment for grooming or dog training or [to visit] the vet hospitals, that’s a customer that becomes entrenched with Petco. Oftentimes, they’ll trust someone like a groomer at a faster clip [than a sales associate].

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Beauty and Health Travel Customer Retail 278

Retail TouchPoints

JANUARY 11, 2024

.” The Victoria’s Secret website now drives more than 500 million annual visits, so a key priority for the company is to leverage new technologies to create personalized customer experiences at scale. ’s digital platform. This effort will build on VS&Co.’s in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Build Customer Loyalty.

Payment Services 74

Payment Services POS Mobile Operations 74

Retail TouchPoints

JANUARY 18, 2024

It is an enabler of the personalized experience that we want to create and it’s allowing us to scale that. So we’re testing things around that, while being very careful and mindful about putting it in front of the customer in a very intentional way.” AI requires training and accurate data for peak performance.

Merchant Services 290

Merchant Services Retail Definition Technology 290

Retail TouchPoints

FEBRUARY 29, 2024

Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand. You have a few retailers that have had bad experiences, and that’s made it into the national press.” Part and parcel of that is headless architecture.

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Point of Sale POS Payment Services Merchant Services 237

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

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Retail Supplies Merchant Services Social Media 249

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? experience products, brands and services differently.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. “We know that for pros, time is money.

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Customer Small Business Retail Electronics Travel 296

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. In order to mitigate potential catastrophes, these teams — each with its own function — all need to mobilize and act in unison.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Retail TouchPoints

JULY 11, 2022

Each Skin Care Center location will be staffed by CVS Beauty Consultants and licensed estheticians who have been trained in diagnostics by L’Oreal experts. The locations feature diagnostic tools such as advanced LED technology from SkinScope and ModiFace ’s Derm Skin analyzer to address the specific skincare needs of each customer.

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Beauty and Health POS Customer Experience Mobile 277

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer 260

Customer Customer Experience Supplies Omnichannel 260

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. A prime solution for streamlining retail price checks lies in leveraging technology, specifically innovative mobile-based platforms.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Customer loyalty can act as a stabilizing factor during turbulent times, so prioritizing the customer experience in investment decisions will be essential.

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B2B eCommerce BigCommerce Omnichannel 242

Forrester eCommerce

MAY 24, 2019

or “My banking mobile app is not approving my online train ticket that was purchased on the web […]. “Tesla can’t figure out how to manage its glass inventory and replacements” or “I was abroad and had to give Uber my credit card number again!”

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Banking Mobile Management Customer Experience 403

Retail TouchPoints

FEBRUARY 8, 2024

Nike’s Training Club app and L’Oréal’s Content Studio are great examples of brands that have gone beyond simply selling products and branched out into territory usually dominated by publishers. Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show.

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Payments Payment Services Retail Channel 301

Retail TouchPoints

MARCH 24, 2023

When workers are empowered, they are productive instead of hectic, even during the busiest times of peak customer demand. They’re also more likely to experience higher job satisfaction and stay on the job longer, reducing the need (and the cost) to recruit and train new employees. Maximize potential.

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Improvements Management Customer Banking 281

Retail TouchPoints

SEPTEMBER 24, 2021

That’s why UNTUCKit is investing more in employee training, especially as it sets its sights on further expansion. The digital workplace platform is poised to help store managers streamline employee training processes and help leadership create consistent experiences across the entire fleet.

Live Chat 244

Live Chat Fulfillment Mobile Operations 244

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Invest in Mobile Tools for Shoppers and Associates Alike. Experiences Are Great — if They Fit Your Needs.

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Shipping Costs Omnichannel Webinar Operations 272

Retail TouchPoints

OCTOBER 7, 2020

COVID-19 forced both Hudson and Flooid to come up with creative solutions for deployment and training on the new system. Due to the pandemic, we couldn’t get people in the same room to be safely trained. We couldn’t ask technical personnel to travel to train others or to implement the software,” Martin-Consuegra said.

Vend 214

Vend Payment Services Point of Sale Travel 214

Retail TouchPoints

DECEMBER 18, 2023

Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations. It accounts for spelling mistakes, typos, synonyms and antonyms, which has become even more important with the rise of shoppers searching on mobile apps. Multiply that by the 33.4

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Recommendation eCommerce Jewelry Document 261

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks also will invest in its store managers through new leadership training, the reinvention of scheduling and decisioning tools and career journey mapping to improve retention and satisfaction. Customer Benefits Include New Store Concepts and Technology. store base in fiscal 2023 with continued investment in fiscal 2024 and 2025.

Food and Beverages 251

Food and Beverages Cryptocurrencies Technology Mobile 251

Kissmetrics

APRIL 20, 2021

Here’s how the process works: Customers place the order: Shoppers purchase goods online through the retailer’s mobile app or website. On the checkout landing page, customers can choose the date, time, and pickup location. BOPUS can also boost traffic to your online website or increase the number of downloads for your mobile app.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Supplies 224

Supplies Beauty and Health Payment Services Fulfillment 224

iVend

APRIL 6, 2023

These five features combine to help you minimise cost, delight your customers and steal a march on your competition. So let’s take a look at how to use data to improve customer experience – here’s our top seven tips: Connectivity In today’s joined-up world, connectivity is essential. from 2023 to 2030, taking it up to US $85.11

POS 90

POS Payment Services Point of Sale Payments 90

Retail TouchPoints

AUGUST 6, 2020

Artificial intelligence (AI) and augmented reality (AR) can give retailers the tools they need to transform physical stores into intelligent digital environments that provide employees and shoppers access to mobile applications that will enhance the in-store experience. Employee Training And Tutorials.

Retail 172

Retail Mobile eCommerce Information 172

Retail TouchPoints

SEPTEMBER 19, 2023

RTP: Last year, results indicated that mobile sales and BOPIS reached a whole new level of adoption. Looking to the future, retailers should evaluate and invest in all the tools that help automate their stores and inventory to be able to offer the best possible customer experience.

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Omnichannel Shipping Costs Operations Fulfillment 268