Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 81

Sporting Goods Customer Loyalty Customer Events 81

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Customer loyalty can act as a stabilizing factor during turbulent times, so prioritizing the customer experience in investment decisions will be essential.

B2B 245

B2B eCommerce BigCommerce Omnichannel 245

ESW

MAY 7, 2019

That is, unless theys provide real value to customers. Customer loyalty is earned when brands leave customers not just satisfied, but excited. Loyalty programs can add to that special feeling when done correctly. What Does Customer Loyalty Mean These Days? Loyalty Programs In Practice.

Customer Loyalty 113

Customer Loyalty Customer Shipping Costs Beauty and Health 113

Retail TouchPoints

JULY 10, 2023

Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from a person. Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Retail TouchPoints

AUGUST 24, 2023

As generative AI pushes into the shopping experience, here are three possible uses that can add value to the top-of-funnel activities, and some cautions for brands. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision.

Toys 243

Toys B2C Social Media Accessories 243

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. Investing in a strong price checking system not only improves operational efficiency but also enhances the overall customer experience.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 268

Gifts eCommerce Recommendation Technology 268

Retail TouchPoints

AUGUST 23, 2023

The brand’s Nike Training Club app puts the brand’s gear to work with personalized home workouts, and its SNKRS app helps sneakerheads locate rare and highly sought-after pairs, plus sign up for personalized notifications on new drops. Meanwhile, in the Nike app, shoppers can access early product drops and solicit styling advice from experts.

Travel 218

Travel Clothing Technology Customer Loyalty 218

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Here is where the back-end and the client-facing experience converge.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 3: Customer Loyalty. What is Merchandising?

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? They’ve even included how many points you can earn on individual product pages to make the customer experience as clear as possible.

Customer Loyalty 66

Customer Loyalty Customer Travel Customer Retention 66

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 241

Payments Payment Services Customer Experience Social Media 241

Retail TouchPoints

MAY 24, 2023

Where Does Customer Loyalty Lie? Customer loyalty is always a hot topic. The three new shopper cohorts that align with this shift in mindsets and behaviors can indicate how brands should position their marketing strategy to achieve the best cut-through. Look at brands like Heinz or Coca-Cola.

Retail 281

Retail Customer Loyalty Consumer Travel 281

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 305

Customer Experience Technology Presentation Management 305

ESW

OCTOBER 2, 2023

Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system. These touchpoints include chat, email, phone communication and live customer service representatives.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

MagentoBrain

MAY 23, 2023

Provide exceptional customer service to increase loyalty Providing exceptional customer service is one of the most effective ways to increase brand loyalty. Customers who are made to feel important and valued are more likely to come back and tell others about your business.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 283

Customer Experience Technology Customer Retail 283

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

ESW

MAY 20, 2019

As your business scales up, your customer service team is bound to experience some growing pains. More customers means more questions, more complaints, more touchpoints. In turn, this means you will need more staff, more training and more tools to keep your customers happy. Hire and Train Customer-Centric Staff.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Understanding AI in Retail & CPG Artificial Intelligence is the science of training computers to perform tasks that typically require human intelligence. The ability to analyze vast amounts of data, personalize marketing efforts, optimize pricing and inventory, and enhance customer experiences is redefining the industry.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

UpSellIt

MARCH 22, 2023

If you’re looking to build stronger relationships with your customers, it’s not just about selling them a product. What really sets your business apart is delivering a great customer experience. You can also provide examples of how the upgraded product has helped other customers.

Payment Services 78

Payment Services Payments Recommendation Customer Loyalty 78

365 Retail

NOVEMBER 1, 2023

A well-thought-out layout not only makes for a pleasant shopping experience but can also influence purchasing decisions by making products easy to find. Details that Dazzle The smallest details can significantly elevate the customer experience, creating a memorable and enjoyable visit.

Retail 97

Retail Customer Loyalty Customer Experience Information 97

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Finding ways to make associates more effective through mobile tools, in-store collaboration and training are proven to make a positive impact.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. We need to more quickly understand how to satisfy the consumer and accelerate our timelines accordingly.”

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Talkoot

FEBRUARY 16, 2023

It’s the ultimate way to create a customer-centric journey without the guesswork. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them. This leads to increased customer loyalty, higher engagement levels, and, ultimately, more sales.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

365 Retail

JULY 2, 2023

Provide training on techniques such as smooth acceleration, minimising idle time, and avoiding aggressive driving. Invest In Driver Training and Incentives Investing in driver training and incentives can improve driver performance, customer satisfaction, and overall efficiency.

Payment Services 52

Payment Services Improvements Travel Operations 52

Algopix

JULY 24, 2023

Key Features of Order Management Systems An Order Management System (OMS) is a critical tool for eCommerce businesses looking to streamline their order processing and enhance customer experience. Enhanced Customer Experience : Provide customers with accurate order status and delivery information, improving satisfaction levels.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Retail TouchPoints

JUNE 22, 2023

That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.

Customer 272

Customer Clothing Consumer Fashion 272

FastSpring

OCTOBER 13, 2020

Onboarding is your opportunity to teach a new customer how to successfully use your product. It’s a great customer retention tool and helps reduce churn. As a digital business, having personal, real-time training with each of your customers is not a scalable option. It sounds simple enough. If not, do it right now.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148