Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. Supply chain constraints meant people felt food insecurity in a more direct, personal way, regardless of their income level. Barbara Connors. “We

Customer Loyalty 235

Customer Loyalty Customer Beauty and Health eCommerce 235

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. .

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Enter the Chief Supply Chain Officer (CSCO). And a subset that is top of mind for retailers (especially right now) is the supply chain. Embracing Technology.

Supplies 148

Supplies eCommerce Merchant Services Retail 148

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . of orders, businesses can effectively capitalize on the “2-3 day delivery” trend to keep customers satisfied. .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

APRIL 7, 2022

She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy. Her broad experience and strong functional expertise will help us further evaluate our marketing function.”.

Marketing 276

Marketing Customer Loyalty Customer Experience Supplies 276

lateshipment

FEBRUARY 26, 2020

On the contrary, providing a stellar post-purchase experience to your customer is your chance to increase C ustomer Satisfaction (CSAT) scores and rise above your competition particularly when companies like Amazon, Walmart, and eBay are rewriting the eCommerce playbook from a customer experience standpoint. .

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 316

Customer Loyalty Operations Improvements Customer Experience 316

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. Unemployment is at 3.5%

Shipping Costs 240

Shipping Costs Fulfillment Shipping Customer Loyalty 240

Retail TouchPoints

JULY 12, 2023

The pandemic and related supply chain disruptions led to shuttered storefronts and rampant bankruptcies. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 208

Payment Services Retail Point of Sale Supplies 208

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure.

B2B 215

B2B eCommerce BigCommerce Omnichannel 215

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Cloud platform providers, also known as marketplace operation applications (MOAs), provide the technology to enable digital marketplaces.

Subscription 217

Subscription B2B Mobile Customer Experience 217

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 262

Retail Social Media Presentation Customer Loyalty 262

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 196

eCommerce Order Fulfillment Fulfillment Multi-channel 196

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 209

Shipping Costs Improvements Live Chat Retail 209

ESW

MARCH 5, 2024

Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product. With the rise of data analytics and advanced technology, logistics is no longer the backroom, spreadsheet-only operation that it once was.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 250

Consumer Supplies Fulfillment Technology 250

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

OCTOBER 29, 2021

Even with the gradual removal of restrictions, retail outlets had to operate with minimal personnel, making it difficult for customers to receive the type of customer service they were accustomed to experiencing. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations.

Customer Loyalty 195

Customer Loyalty Recommendation Supplies POS 195

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. A Diversified Supply Chain Has Become A New Essential For Retail. He has 15+ years of experience spanning technology, public markets, finance, strategy and operations.

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 286

Retail Customer Data Customer Experience Social Media 286

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

DECEMBER 8, 2020

This represents a massive opportunity for retailers that had always wanted to move their customer base to digital platforms, but often fell short since these initiatives came second to more immediate operational needs. Renewed Emphasis on Convenience Opens the Door for More Customers. Making the Best of a Black Swan.

Retail 284

Retail Outdoor Information Customer Loyalty 284

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 243

Management Marketing Order Fulfillment Customer Experience 243

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Shipping Costs 325

Shipping Costs eCommerce Merchant Services Retail 325

365 Retail

MAY 22, 2023

Good, let’s move on… Unveiling Supply Chain Transparency Blockchain’s application in enhancing supply chain transparency is remarkable. Traditionally, supply chains have been characterised by opaqueness and a lack of real-time information.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

Retail TouchPoints

SEPTEMBER 28, 2022

Companies should also move the conversation beyond pricing toward a broader discussion encompassing supply chain and inventory issues, credit challenges, labor shortages and more. What steps should retailers take to maintain customer loyalty? . Price goes far beyond what the customer pays. Think beyond the sticker.

Customer Loyalty 157

Customer Loyalty Consumer Supplies Improvements 157

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 204

POS Merchant Services Supplies Improvements 204

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Keep things simple when it comes to store operations and digitize as much of the business as possible through IoT (Internet of Things) technologies.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Wiser

MAY 30, 2023

But what does it look like for a business to incorporate sustainability into every aspect of their operations—from product sourcing and manufacturing processes to customer engagement strategies? How can the modern business hope to meet customer expectations while also doing what’s right for the environment?

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 209

Payments Payment Services Customer Experience Social Media 209

lateshipment

SEPTEMBER 14, 2020

Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

GetElastic

JANUARY 19, 2021

The emphasis on “enterprise marketplaces” is very crucial, because this doesn’t speak to our more renowned online marketplaces like Amazon, eBay and Alibaba, but rather to businesses that have mostly operated in analog mode before entering the digital space like Walmart. As the operator you can expect: Increase catalog size.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

RetailMinded

MARCH 10, 2022

Where once upon a time retail business models had the luxury of evolving over years and often even decades, retailers over the last two years were forced to rapidly pivot their operations, change business models and even switch to unfamiliar, new ways of working. And, make no mistake, physical retailers play a big part in this.

POS 98

POS eCommerce Payment Services Fulfillment 98

GetElastic

SEPTEMBER 6, 2021

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. DiTullio is a seasoned practitioner and accomplished B2B leader with extensive global business operations experience. Don Brett , Global Chief Digital Officer at NBG Home.

B2B 144

B2B eCommerce White Paper Seminar 144