Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 301

Customer Experience Customer Omnichannel Social Media 301

365 Retail

AUGUST 5, 2022

These factors combined help to keep a company operating as an efficient business. However, customers investing in a company’s services and products help keep it in operation. Building customer loyalty and improving retention rates are targets many companies strive to achieve. Deliver A Personal Touch.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 339

Customer Loyalty Operations Improvements Customer Experience 339

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 256

Shipping Costs Payment Services Banking Retail 256

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. Measure and optimize shipping operations.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 240

Supplies Arts Customer Loyalty Fulfillment 240

lateshipment

FEBRUARY 26, 2020

On the contrary, providing a stellar post-purchase experience to your customer is your chance to increase C ustomer Satisfaction (CSAT) scores and rise above your competition particularly when companies like Amazon, Walmart, and eBay are rewriting the eCommerce playbook from a customer experience standpoint. .

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 298

Marketing Customer Loyalty Customer Experience Supplies 298

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 303

Supplies Shipping Costs Customer Loyalty Technology 303

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough. Retaining customers.

Technology 94

Technology Retail Payment Services POS 94

Retail TouchPoints

SEPTEMBER 11, 2020

Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. 1] With the right store fulfillment technology , brands can keep inventory moving despite slower foot traffic or mandatory closures.

eCommerce 199

eCommerce Operations Fulfillment Customer Loyalty 199

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business.

Omnichannel 243

Omnichannel Customer Loyalty Operations Definition 243

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 236

Subscription B2B Mobile Customer Experience 236

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 230

Payment Services Retail Point of Sale Supplies 230

Retail TouchPoints

AUGUST 4, 2021

With turnover rates reaching 67% for part-time retail employees when compared to other industries, it’s no secret that retail owners and operators are scrambling to find a sustainable solution to protect their business. This confidence not only improves their performance and the customer experience, but the way employees feel about their job.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

SEPTEMBER 14, 2023

But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. The challenge here is that the more potential delivery nodes a retailer operates, the more sophisticated its inventory allocation needs to be. “If

Shipping Costs 265

Shipping Costs Fulfillment Shipping Customer Loyalty 265

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. While essential to the retail operation, in-store price checks bring their own set of hurdles. One such tool to consider is Wiser Solutions’ Retail Intelligence product.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 273

Retail Shipping Costs Improvements Customer Experience 273

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Impact of COVID-19 on eCommerce Transition The COVID-19 pandemic forced companies to adapt quickly, demonstrating the importance of nimbleness in retail operations.

Retail 78

Retail Technology Customer Experience Operations 78

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 262

Consumer Supplies Fulfillment Technology 262

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Our job is to figure out what they want before they do.”

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

JANUARY 25, 2024

Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. Passkeys also can significantly reduce security operation and implementation, particularly for companies that utilize SMS texts for secure two-factor authentication (2FA).

Payment Services 258

Payment Services Cryptography Payments Improvements 258

Retail TouchPoints

JULY 20, 2021

According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic. It has always been Five9’s mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way.”.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

AUGUST 9, 2022

“Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI. Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”.

Webinar 296

Webinar Customer Loyalty Books Improvements 296

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

Travel 213

Travel Clothing Technology Customer Loyalty 213

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Today, as we did a few years ago with the rise of the Chief Experience Officer, we are seeing a growing need for a C-suite level expert in each area of the retail customer experience.

Supplies 155

Supplies eCommerce Merchant Services Retail 155