5 ways retail technology will improve the eCommerce customer experience in 2019

TradeGecko

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally. Customer Experience eCommerce Customer Experience

Ecommerce Technology: Augmenting Reality Augments the Bottomline

GetElastic

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences.

With 1 in 4 Online Dollars Spent on Mobile, Ecommerce Mobile SEO is More Important [& Intricate] Than Ever

BigCommerce

of total ecommerce sales. Your potential customers need to easily find your website. Then, once they find it, they expect a seamless user experience. Today, we’ll go through: The history of mobile ecommerce SEO and websites.

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The Role of WordPress Ecommerce in the Coming Content and Commerce Era

BigCommerce

And the success of many of the brands using WordPress has spawned an ecommerce business model and strategy: WordPress Ecommerce. In this article, we’ll break down: Exactly what a WordPress ecommerce strategy is, and why you should use it. A quick WordPress ecommerce FAQ.

The State of Ecommerce Platforms in 2018: Cloud Commerce, Open SaaS and The API Economy

BigCommerce

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. We’ll cover: What an ecommerce platform is. What is an Ecommerce Platform?

8 Ecommerce ERP Integration Patterns & Data Orchestration Frameworks

BigCommerce

Historically, however, in order to properly organize and orchestrate ERP data flow, customer-facing tool options have been limited. ERPs are essential in allowing retailers to offer multichannel experiences to their customers. Jordan Brannon, President, Coalition Technologies.

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A Business Intelligence Approach to AI Implementation in Ecommerce

BigCommerce

Whether it’s their usability, recommendations, or membership perks, Amazon wins because they do customer service right – and at scale. What many businesses don’t know, though, is that the secret to Amazon customer service success doesn’t have to mean an Amazon business size.

Why Skullcandy Unplugged Salesforce Commerce Cloud and Relaunched on BigCommerce

BigCommerce

The journey Skullcandy took to launch an award-winning ecommerce site took many twists and turns but wasn’t atypical for BigCommerce customers. Skullcandy reviewed twelve ecommerce platforms before choosing BigCommerce for its global websites. “We

Building a Digital Experience Platform for Modern Commerce: 5 Must-Have Pillars

GetElastic

Lessons learned back in the days of single-screen ecommerce did not adequately prepare us for selling in the age of mobile, augmented reality, conversational commerce, or “thing” commerce. Let’s look at this from the customer’s perspective.

5 Ways IoT Improves Ecommerce Businesses

ecomdash

But beyond just asking questions like “What is IoT,” or “How does IoT work,” it’s time to start diving deeper with “how can IoT improve your ecommerce store?”. From enhancing the customer experience to automating logistics, the IoT has a broad range of applications.

WHY YOU NEED TO DIGITALIZE YOUR B2B BUSINESS NOW!

PFS

It could be their outdated technology or possibly the lack of a digital strategy. More than ever, B2B buyers expect the same shopping experiences as those of consumer sites, such as Amazon. Are more likely to become repeat customers.

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THE MAGIC BEHIND CLICK AND EXPECT

PFS

Two key ingredients: Technology and data. The problem is that many retailers are saddled with highly fragmented, antiquated technology that is more Frankenstein than Harry Potter. Data offers a single view of each customer that’s meticulously managed and kept relevant. Immediacy.

DISRUPTION IN THE AGE OF AMAZON: 5 STEPS TO TAKE

PFS

Walmart has been on something of an acquisition spree, recently acquiring trendy online fashion brands ModCloth and Bonobos – the retailer’s third and fourth ecommerce acquisitions in less than a year. Know thy customer. Experiment.

Growing a commerce ecosystem

TradeGecko

As we move quickly into 2018, we are seeing more and more B2B sellers investing in eCommerce technology so that they can provide the same easy ordering and frictionless customer experience that online retailers enjoy. Business Growth Wholesale

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B2B ecommerce: the four challenges to face for long-term growth

GetElastic

When B2B buyers leave the office, they become those same B2C buyers; and they all still demand remarkable customer experiences. So, what does this mean for organizations and bringing B2B ecommerce strategies to the next level?

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eCommerce Solutions: 3 Weighty Reasons Why Top Brands are Abandoning the Monoliths in Droves

GetElastic

As companies across all industries pivot to digital, the landscape of full stack / monolithic ecommerce solutions has expanded. Gartner predicts that by 2018, more than half of all commerce sites will integrate technologies from more than 15 vendors to deliver a digital customer experience. [1]

Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

A bad checkout experience can lead to an abandoned cart and a tarnished brand image. Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ).

Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

A bad checkout experience can lead to an abandoned cart and a tarnished brand image. Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). It’s not just a POS technology.

Commerce Trends for 2018: #1 Personalization in B2B

GetElastic

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. Their investments in these technologies will pay off.

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The Ultimate Guide to Ecommerce Replatforming and Data Migration

BigCommerce

Agile marketing that gets these brands to the forefront of customer conversion in a more compelling way than traditional companies. Here is what I’ll cover: What’s in Our Ecommerce Replatforming Guide. Your 3 options when it comes to ecommerce technology.

21 Sessions, Presentations and Workshops You Can’t Miss at IRCE 2018

BigCommerce

IRCE is arguably the ecommerce industry’s biggest and most influential annual event. The chatter was a mix of ecommerce technicalities, marketing strategies and a bunch of “I haven’t seen you in forever!”. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

The Cross Border Ecommerce Checklist

BigCommerce

Technology: Do I have the technology to support my initiatives? Ensure Your Technology is Scalable. Make sure that you have an ecommerce technology solution that can scale –– and isn’t cost-prohibitive. Customer groups. Measure Technology Investment Impact.

7 B2B Ecommerce Trends + 13 B2B Brands Changing How Businesses Buy

BigCommerce

B2B ecommerce will reach $1.2 Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. customers get the same level of quality and service. personalized customer pricing. The New B2B Ecommerce Strategy.

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